NAPA AutoCare Center - Bay View BP

Mark Merrill

★★★★★

a year ago

When I discovered my vehicle needed the injectors replaced I called numerous local repair shops for estimates. Then I spoke with John at Bayview BP. He gave me two different options. The prices for both were much much lower than the other shops. The work was done correctly and on time. And amazing as it is in this day and age, John actually called me when the car was ready to be picked up. I consider all of that to be first rate service.

Christopher Page

★★☆☆☆

3 years ago

The staff are really nice, and they're convenient to where I live. My first inspection on my pickup - failed..."all balljoints are bad $1010 for repair." I brought the truck home, made repairs, the took it back, and the truck passed. Classic Fiat 500 - failed..."all wheel bearings are loose." I just brought it home and went elsewhere. I had my van inspected there - failed..."turn signals work but blink too fast. $60 diagnostic fee, then we'll see from there." VA inspection manual does not suggest a blink rate/ # of blinks per minute, only that they work, the lenses are in good repair, and that they are clearly visible. I took my pickup back this year - failed..."all the brakes are bad." I brought the truck home. All the rotors are new, the rear brake pads are new, I replaced the front pads because they're getting close. The truck failed..."The brake pads are not making full contact with the rotors." This place is trying to make shop work, instead of simply inspecting vehicles.

JC Armoto

★★☆☆☆

3 years ago

They did an inspection on my wife's car a while back and offered to change the oil while they were at it. She said sure. Price was about 35-40 dollars higher then we've paid elsewhere. Lesson learned. Fast forward to my Jeep in for an inspection. They said it needed new brakes and rotors and they could do it for about 450 dollars. I told that seemed high and i would take it elsewhere for another opinion. Took it to another shop and they said the rotors were great didn't even need to be turned. They changed the pads and did an oil change for 250 dollars. So, two hundred less and an oil change. Finally, when i brought it back for the reinspect they moved about as slow as one could go. Even when i mentioned i was in a hurry. Perhaps when they realized they couldn't gouge me on the price they no longer cared about me as a customer?

Paul Van Schaik

★★★★★

a year ago

This has become my go to place for inspection/oil change. I dropped my car off just after 7PM and picked it up around 10AM the next day with inspection passed and oil change finished at a fair price. All staff were professional and friendly. Thanks!

Nathan Schubert

★★★★★

Edited 5 years ago

Thanks to the mechanics at Bayview! They were very helpful, informative, and accommodating to my schedule (no charges for having to pick the car up at a later date). Despite their efforts, my problem was beyond their ability to diagnose* , so they documented what they found, put everything back in working order, directed me to a specialist/dealership, and only charged me $30** for their time and materials. The diagnosis was automatically free since they couldn't determine the exact problem. Oh, and the Military discount was nice! *Not the first to do so. I had already gone to Bingo's Tire and Auto (not recommended, foolishly went to the closest repair shop at the time ) who not only misdiagnosed it as the battery (replaced battery, battery light immediately came back in, so out another unnecessary $90 for the battery), but charged me $92 for it. ** Much better than Bingo's $92.

Armando Varela

★★★★★

5 years ago

Great and honest auto repair shop. They fixed my son's vehicle after being taken advantage of from a local dealership ( Sharpest Rides Auto Center in Norfolk Virginia ) Josh and Sharon helped us through this unpleasant experience . They were able to make the repairs and get my son back on the road. They offer a military discount as well. Highly recommend 👌

stephen hayko

★★★★★

3 years ago

The good: Quick turnaround Stand by their work Reasonable rates Monday May 16 I took my wife’s Passat Wagon in for a CV axle, front end alignment, and oil change. In all, the service was about 1/2 as expensive as one of the import specialists where we used to take the car. On Tuesday, we noticed a squealing noise from the front end. My wife got off work early Wednesday and took the car back. Their technicians noticed a brake backing plate had been bent during service and was dragging along the rotor. They repaired it within about an hour and the car has been tight as a drum since.

Kristopher Marvin

★★★★★

6 years ago

Excellent technicians. Prices are fair and the techs are very knowledgeable. I would send my mother here to have work done if she lived in the area, that's how much I trust this crew to get the job done right!

Nick

★☆☆☆☆

3 years ago

Just wanted to leave a review so people can see it. These guys over charge ridiculously. They had to replace my water pump in my car. It was 800ish. I didnt have a choice because I couldnt take it elsewhere. But I did call around. It was only about a $300 job. Criminals. Learned my lesson.

Samuel Duncan

★★★★★

6 years ago

So I just wanted to add to the chorus of excellent reviews here. My wife and I always dread taking our cars in for inspection since all too many mechanics try to "find" something wrong to pad their bottom line and even even the ones that don't put it at the bottom of the pile and pretty much take all day to do it. But these guys are square. I took my wife's car in this morning and they had it done within an hour and didn't try any of the shenanigans some other places around here have. I'll definitely be going back.

Diana Pearce

★★★★★

5 years ago

I love the service here. The technicians clearly informed me after diagnosing the issue with my car. The new battery was installed quickly! They were very friendly and accommodating. I will only go there from now on!!

Tiffany D

★★★★★

Edited 5 years ago

There was a miscommunication btwn the cashier and the technician about my car. Ugh. Long story short, the owner fixed the issue without hesitation. I am so glad she was there to fix the problem asap. Overall, Outstanding customer service.

Julie Chi

★★★★★

5 years ago

If you have car trouble in Norfolk, please give Bay View your business! I am grateful for how Sharon and Jay went out of their way help me out while on vacation. They took my car in right away, were professional and honest. Jay was so knowledgable about my car and they even gave me rides to and from my hotel....above and beyond. Thanks again!!

EvolvingAround Mi

★★★★★

3 years ago

Every cashier I've met is Nice. The store is convenient and not too badly priced. I've only received air from the Mechanic and He gave Me some pretty good tire advice.

Andrew Root

★★★★★

a year ago

First one to diagnose a problem after taking to 4 other garages. John is a great communicator. Fast. And reasonably priced.

Brandice Horton

★★★★★

7 years ago

I come to this shop often to have my Acura maintenanced and repaired. These guys are fair, honest and do great work. I’m always happy with the fast, reliable service I receive here and will always be a customer.

ronald greene

★★★★★

2 years ago

Friendly staff, garage side does a great job and completes work within time frame promised. It is good to have local owned garage that does good work and at fair prices