National Indoor RV Centers | NIRVC

Robert Raab

★★★★★

a month ago

Dear NIRVC Dallas Team, I wanted to take a moment to express my sincere appreciation for the outstanding service I recently received at your Dallas location. From my initial inquiry through project completion, the entire experience felt truly concierge-level. I worked with Sean Simerly in Paint & Body to repair and repaint a body panel between two cargo bay doors. The communication was clear, proactive, and professional throughout the process. Most importantly, the body work itself was flawless — you genuinely cannot tell the repair was ever done. That level of craftsmanship is rare and deeply appreciated. While the coach was in for body work, I also coordinated with Brandon Aeling in Service to add tank heaters through the KIB touch panel system. Brandon and the service team executed the work exactly as discussed, and the project was completed ahead of schedule. That kind of reliability and efficiency makes a significant difference. When we arrived for pickup, the motorhome was washed, plugged into shore power, and staged out front waiting for us. That attention to detail perfectly capped off an already exceptional experience. I would absolutely recommend NIRVC to other motorhome owners and will not hesitate to return for future service needs. Thank you for delivering such high-quality work and for making the entire process seamless.

Scott Parmenter

★★★★★

Edited a month ago

Top to bottom, across all departments, we've had the absolute best experience and help from everyone that has been involved in our motorhome purchase and outfitting. After years of shopping for a motorhome, we've found not only our motorhome, but our family. To Kimberly (Sales), Sesty (Finance), Adam (Sales Manager), Kyle (Service Manager), Aron (Service) and everyone that we had the pleasure of meeting / working with, you've made our entire experience top-notch from start to finish!

Bill Bélanger

★★★★★

3 months ago

What a wonderful place to do business! No matter what you ask of these people, they’ll get it done. Prompt service, good prices, friendly people. This is our 4th Newmar but the second coach purchased from Stephanie. Wish I had know about them before. Really looking forward to the opportunity to get our next one from them as well. Can’t go wrong with these folks.

jan johansen

★☆☆☆☆

3 months ago

0 stars to self proclaimed 5 star facility. This company was picked by my insurance company to perform a windshield replacement. A week later the RV was ready for pick up. I told them I would be there within an hour and they would put in put front so it was ready for pickup. I arrived, got my keys and drove home. When I arrived home I saw the 30 amp plug was destroyed. Apparently "ready to go" does not really mean that. I asked why it was plugged in as I had told them I was going to be there within an hour. Their answer was they always put in to keep the battery charged. A real 5 star service center would have noticed that the solar charger was lit up as my solar panels was charging my batteries, thus no need to be plugged in They also said that It was plugged in to keep the fridge cooled. Again a real 5 star service center would have noticed that the fridge was turned off and the RV was in winter storage mode. Finally if a battery really need to be plugged in for a 1 hour wating period then a said 5 star service center should probably recommend a battery replacement. #FACTS I asked my service advisor James to pay for the damage and he declined. I asked the manager, Shannon to pay for the damage but he initially declined but later said he would discuss it with his GM Eddie. The following day Eddie called. He declined paying for the damages but after some conversation he offered to fix it for a minimal cost for me. I dropped the RV off again and a couple of hours later they told me that it would cost me $270 for the plug to be repaired. I asked if this was a OEM plug and they said No. A plug on Amazon cost $21. With an hourly tech rate of no more than $30 then this offer was an insult and a ripoff. The GM Eddie was not living up to his promise to have it fixed for a minimal cost. 100% greed 0% customer service. FYI this business is not BBB accredited and probably for a good reason with a D minus rating. Be very careful using this facility.

Patrick McTaggart

★★★★★

a month ago

We purchased a brand new 2026 Grand Star 3444 at the Las Vegas store. We received five star service at the store from management, middle management, sales and service. We were even able to stay at their on-site campground for a couple days while they inspected the coach and made sure that everything was perfect. The only issue we had with the coach had nothing to do with Newmar or National Indoor RV Center. The issues we had with the coach was from Starlink, which my wife and I have learned is very important when traveling. My wife and I have been avid RVs for over 40 years and have owned every type of coach and trailer except a fifth wheel. The service we got from NIRVC was almost like having our own personal concierge. When we left Las Vegas, every issue with the coach had been addressed and arrangements had been made in order to make minor repairs. The only pending issue was our Starlink accessories were not working. Over the course of the next four days, we called Starlink several times, left several ticket request and never received one call back. National indoor RV service and Newmar worked together an effort to contact Starlink with negative results. While traveling across country, we stopped at the National Indoor RV Center in Texas. Once their service members again, tried to work with Starlink with NO RESPONSE! Both Newmar and National Indoor RV Center tried to contact Starlink with no success. No return phone calls and absolutely no help from Starlink and their useless customer service. NIRVC spent a tremendous amount of time trying to activate and repair our Starlink system. After waiting all day once again, Starlink failed to contact us. Knowing how frustrated we were with our lack of service from Starlink, NIRVC Requested one of their employees who was not a service technician, but very tech savvy person to have a look at our coach. This is what I’m talking about by them going above and beyond. Rachael was able to spend a little time on the unit. She diagnosed the problem and set everything up so that Starlink was now working for us. Thank you for going the extra mile when Starlink completely failed to contact us and totally let us down. Had it not been for Newmar and NIRVC’s tenacious customer service, I would be willing to bet that Starlink would never have bothered to call us back and follow through with their horrible customer service. Unfortunately, with most companies, it seems like the second you drive off the lot there goes your contact and customer service. Not this time, I am pleased to tell you there are least there are two companies that stand up for their products and that’s Newmar and NIRVC. Thank you for not taking your business practices from Starlink. Starlink could learn something from your professionalism and customer service.

Lisa Cobb Alexander

★★★★★

3 months ago

We had the good fortune to meet Stephanie L at a Tiffin event. She encouraged me, a passenger princess, to take a driving lesson. When we decided to purchase a new coach she was an obvious choice to support us. She is knowledgeable and there were no high pressure tactics. We’ve just taken delivery of our new Bus and it was a great experience.

Ray Grupp

★★★★★

4 months ago

Process of purchasing our latest RV,was a great experience,from beginning to end,drove Stephanie crazy I’m sure,changing my mind every other day,but finally got the right coach. From Adam helping when Stephanie was not available to Dylan tracking the PDI process of the coach, the delivery walk through with Aron( who was very knowledgeable about the coach) Sesty F&I flawless paper work,and Devan the technician ,the team at NIRVC worked seamlessly and professionally to make a great buying experience. If your looking for an RV make sure you checkout NIRVC, oh and we purchased a 2022 Newmar Londonaire,which is our 11th,and second coach purchased from NIRVC

Rachel Mason

★★★★★

a month ago

We had the very best experience purchasing our new Coachmen Beyond from Garrett. He made the entire process painless from the first time we stopped by to "just look" all the way through handoff of our new RV a few months later. Garrett's no pressure approach and knowledge of our van allowed us to ask all the questions. Garrett is a very approachable person and that made it easier for us to relax and have a stressless experience. Garrett kept us up to date as our van moved through the line and his estimated time of delivery was spot on. If you are in the market for a new RV I highly recommend National Indoor RV and Garrett.

Robert Abdow

★★★★★

3 months ago

We just purchased a new and highly customized 2026 Newmar Essex from NIRVC that included factory delivery which was great. However, once we left the factory and started to push limits of the coach house and chassis while on the road a complex issues arose. Most of the issues where related to our lack of knowledge of integrated systems interactions / limitations which can only be reached with extreme field use. Our saviors have been NIRVC techs in Atlanta and particularly Dallas both of which we have access to as an NIRVC customer. John Damien in Dallas is one of the most knowledgeable techs I have every met anywhere across house and chassis issues. He helped us tackle 98% of our issues within minutes of diagnosis and provides access to his knowledge literally 24x7 by text or phone if needed. He even responded to requests we had while on the road between 12am and 6am. The peace of mind he gives us and the experienced techs across NIRVC locations is one of the reasons we decided to buy our coach from NIRVC. Any dealership can be competitive on price but the after sale service and access to technical support is what makes the difference in maximizing enjoyment of your coach. John Damian deserves a medal and a raise for making our first Class A ownership experience virtually stress less and for being there when ever we need him. Newmar also provides a dedicated tech when you buy Essex or King Air who has been helpful, but response time and 24x7 access can't come close to John Damian (NIRVC Dallas). We love you John and thank you so much for making our Class A experience stress free and giving us the confidence and peace of minds to maximize the capabilities of our coach!

Mark Zacher

★★★★★

a month ago

We pre arranged an appointment for getting retrobands installed on our 2022 Newmar Dutchstar. They were waiting for us ( after the big storm) and installation was completed quickly and professionally. We even met Angie who invited us to their chilli cook off! The owner Brett Davis came over and had a conversation with us. We were made to feel as part of their family by many other workers there. The facility is very modern with owner/customer lounge to relax in and campground spots to have a layover day if needed. From the time we arrived to leaving it was a professional and extremely pleasant experience. I would recommend using this location for any of your coach needs. We feel more comfortable knowing we have extra protection if we experience a front tire blow out.

Eddie Pinson

★★★★★

a month ago

Huge shout out and Thank you to the NIRVC service team! James, Eric, and Aron! We so much appreciate you guys for the hard work and friendly attitude. I know we are just a service order in the system but you guys made us feel like family or friends. Thank you so much! Also thank you to NIRVC for the campground stay. That alone made our annual service seem less and just a simple stop along our journey.

Margaret De Tullio

★★★★★

a month ago

Have been an RV enthusiast for almost 25 years. In that time have purchased 4 coaches at three different dealerships. The last two at NIRVC, Lewisville, TX. The experience at NIRVC is unmatched; sales, service and storage. I have been a customer for many years and will never go anywhere else. I will be going back to Tracey Copeland for my next purchase. He shoots straight and his care and service extends well after the sale.

Lorrie Chapman

★★★★★

3 weeks ago

Great experience at NIRVC! Valet was professional and fast at moving my coach into storage. Rachel N. at the front desk was awesome! She made it really easy for me to check in and answered all of my questions regarding storage. As someone who has anxiety about leaving my coach in someone else’s hands, she had assured me that NIRVC would take good care of me. Thanks!!

Josh Duquette

★★★★★

a year ago

Just bought a new mod, Dutch Star from Izzy and was very pleased with all levels of service. Not only was he very communicative, but also assisted us along the way to find the perfect coach. I also want to do a shout out to Daniel in the service team for being able to prep the coach And have it ready for our ride home. Service is so hard to find in today’s environment on all levels and there’s no doubt that National indoor exceeded the expectations. Would definitely buy from here again.

Jeff Baik

★★★★★

Edited a year ago

Above and BEYOND! You will be completely satisfied with your NIRVC RV purchase! I’m excited to share my honest review of the 2024 Coachmen Nova with a Pop-Top that I purchased from the NIRVC location in Lewisville, Texas through Leslie at the end of April this year. After driving over 10,000 miles and creating countless unforgettable memories with my family, I’m ready to tell you all about it. First and foremost, the process of buying my new RV was incredibly smooth and satisfying, thanks to Leslie. She promptly answered the many questions I had, whether it was during the week or on weekends, and she was always on my side. Whenever issues arose with my new RV, she took full responsibility, working directly with the manufacturer to ensure everything was resolved. Although I live in New York, and the downside was having to fly to Texas to pick up my RV, the benefits Leslie offered—such as the most competitive price, free flight tickets, and added upgrade options—made the distance worth it. Her consistently reliable customer service was another key factor in my decision to travel all the way to Texas for this purchase. The staff at NIRVC were all very friendly, and the facility was clean and well-maintained, which added to the positive experience. On the day I was supposed to pick up my RV, some minor issues came up, causing a delay that required me to stay an extra day. Leslie not only covered the cost of a nearby hotel but also personally drove me there and picked me up the next day. While waiting for the paperwork, she even brought me lunch and quickly resolved the issues found during the inspection. Not once did she pressure me to finalize the purchase before I was completely ready. I’ve never met a salesperson so dedicated and responsible, treating everything as if it were her own. I highly recommend Leslie and Shanon to everyone.

Joni Schultz

★★★★★

6 months ago

We had the opportunity to work with Leslie at NIRVC - Dallas. We purchased a used Newmar London Aire. What an excellent experience, from the moment we walked in. Thank you to the entire team! We highly recommend!

Donald Kim

★★★★★

4 months ago

We are brand new to this world of RVing and recently purchased a Coachmen Nova 20C Class B van from NIRVC in Lewisville. Garrett is a fantastic salesperson who was knowledgeable and helpful in answering all our questions. We did many test drives with him and are completely satisfied with the choice we finally made! There is learning curve to get through, but the professional staff here will help you figure it all out. We loved how NIRVC can do EVERYTHING you will possibly need from warranty work, maintenance, cleaning/detailing, storage, and more. Truly a one stop destination with a beautiful first class facility. To top it off, they offered us the best price out of anyone by far! Since we have started a little bit of this “van life,” we have had to bring it back for some repairs. John is a specialist with the Class B vans, and not only has he been able to answer all of our questions and concerns, but his level of service is just outstanding. He is patient, kind, and makes himself available as much as possible which you just don’t see anymore. We were in a bind on a weekend evening at a campsite, and John responded and told us what to do to get us through. Simply fantastic and we highly recommend!