NINJIO

Makiah Purvis

I've been a loyal user of Ninjio for quite some time, but the recent software update/migration has left me extremely frustrated. The lack of support during this transition, coupled with issues in the phishing reporter, has been a major disappointment. The software update itself introduced several issues, and trying to get assistance from the support team has been a nightmare. The responses are not only delayed but also seem to only half-answer the initial questions. It's incredibly frustrating to feel like my concerns, especially regarding post-update challenges, are not being taken seriously. Moreover, the phishing reporter, a critical component for user security, has been unreliable since the update. I've encountered difficulties in reporting and addressing phishing incidents effectively. This is a serious concern as security should be a top priority for any software dealing with sensitive information. As a user, I expect a certain level of support, especially when dealing with software updates that can significantly impact my workflow. The lack of communication, effective solutions, and the ongoing issues with the phishing reporter have seriously tarnished my experience with Ninjio. I sincerely hope the company addresses these support and security issues promptly, as it's crucial for users to feel supported, valued, and secure, especially during times of change like software updates. Until then, I cannot recommend Ninjio with the current state of support and security concerns they provide.
★★★★★ 2 years ago

Daryn Guarino

The episodes and trainings are wonderful. It is a shame they are hidden behind a clunky, non-intuitive admin interface and virtually useless staff. I just want to add my users to a list and let the lessons roll out to them on a cadence I choose, but the Ninjio system does not offer that and instead requires lots of daily babysitting and interaction. The Ninjio reps offer to do work for me, but I am asking for an operating manual so I can do it myself without the delay that comes from having to ask. They will not provide such a manual and the answers you seek will always be hidden behind a representative who won't tell you how to do it but will offer to do it for you instead. The Securitoons are great and this review should be 5 stars, but their interface being truly terrible and their hidden operating instructions means that we consider our Ninjio enrollment to be a failed experiment that we will not repeat.
★★★★★ a year ago