Northtown Auto Clinic

Quenton Young

★★★★★

11 months ago

I had my car break down at work and gave them a call by chance since they were nearby. Spoke with Erin, and she was very polite and respectful. I had my car towed over for them to take a look. They were a little short on staff at the time, so diagnosing the issue and fixing it took a little longer than expected (not their fault). They did a full check-up for the main issue and everything else. My car has a few hundred thousand miles on it and hasn't seen a mechanic in a few years, so I went ahead and had some preventative work done that they suggested. They were very informative on each issue (what part, what the problem was, and a picture). I never felt like I was being pressured into getting anything more than the main problem fixed. Since I had coverage, they offered a rental free of charge, which was awesome! It ended up taking about 4 business days to fix, but that was fine because of the rental, and my car was undriveable going in. It's been a couple of weeks since getting my car back, and it works great! I couldn't be happier!

Amy Kohout

★★★★★

7 months ago

Erin has been incredible to work with, always explaining things clearly in a way I can understand, even without much mechanical knowledge. The whole team has been honest, helpful, and great to partner with, delivering excellent work on my car at fair prices. It’s a rare gift to feel so supported and confident in what needs to be done, and they truly make that happen.

Lana Williams

★★★★★

5 months ago

Every visit here has been wonderful. The team is always friendly, professional, and goes out of their way to make sure you’re satisfied. I really appreciate the great service and the loyalty rewards they offer!

Alec Whiteside

★★★★★

Edited 3 years ago

Are you looking for a fairly priced, reliable, and fast shop to take your car to? These guys are the people to go see. The front desk is honest and caring. They also understand that people are busy and always make sure to keep you updated on your automobile’s status. Been going to them for years and will not switch. The mechanics are car enthusiasts and understand good car dynamics. They know what it takes to make your car always feel like new when leaving the shop. They have personally saved me thousands of dollars. We take two cars to them at least every 2-3 months. Foreign or domestic’s, these guys have it covered. Do yourself a favor and go see the good people at Northtown Auto Clinic. Give Kevin a pet on the head for me while you’re in there!🐶

Clarence Oliver

★★★★★

6 months ago

Distributer was destroyed you guys fixed it great. While you had truck on lift you noticed rear u-joint issue and fixed that great (that could have saved my life). You kept me informed through the whole process. What great heads up service!!!!! I am very happy with everything you guys did for me. I will always come back.

Danielle

★☆☆☆☆

a month ago

I had taken my volvo here for a coolant leak. Several trips and several thousand dollars later, they tell me my engine needs a $6k repair and my car is over heating on test drives. I towed my car home, plugged in a loose coolant line, refilled my tank, car drives just fine. They have cost me a ton of extra money that was unnecessary. Each time I took it to them for repairs, the car came back with janky parts, once they didnt put a coolant line back where it was supposed to go and it melted on top of the engine and covered the entire bay in coolant.

Tina Briggs

★★★★★

5 months ago

I requested that my car be towed to Northland Auto Clinic after it broke down. I had never had anything done there but it was close to my home and my sister and several people that I worked with at NKCH had been pleased with them. They sent me the evaluation of what was wrong and the appraisal by 10:00 am that morning. It was completed by 4:00 pm. When I went in to get my car, they actually showed me a video of my car and what was done. I’m very pleased with their service and the cost was very reasonable. Will use them again in the future!!

Stephanie Mack

★★★★★

4 months ago

I am a furloughed government contractor. Had a big problem with my radiator and these guys went above and beyond to help me out. Marcos, you are a treasure and thank you for your kindness to everyone in your establishment. God bless.

Madelynne Jones

★★★★★

5 months ago

I LOVE northtown auto clinic! They are such good people. They tell me what I need to immediately fix, and help to plan out maintenance or needs over time. They’re so hospitable as well! Good people!

Courtney Vallecillos

★★★★★

6 months ago

I had a peculiar issue happening with my vehicle and was able to call Northtown Auto Clinic and get in extremely fast. I feel like Erin and her team did very thorough testing with my vehicle and gave me some great feedback and follow-ups to go after on my end. I think this place is super easy to work with, very knowledgeable and communicative. If I need further assistance, I will be going back here for help.

Linda Ward

★★★★★

Edited 2 weeks ago

Our air conditioner stopped working a few days before we needed to drive to Columbia. The temperature was in the 90s. Northtown Auto Clinic professionals got our AC back up and running in time for our trip even though the parts had to come from Houston! We are very grateful!

Sherry Watson

★★★★★

2 months ago

I have been looking for a new mechanic as my previous one closed shop. At Northtown Auto, I was in/out in less time than anticipated and the staff was very nice and knowledgeable. I had an additional issue that was explained well and I will go back to have that taken care of.

Patsy Hampton

★☆☆☆☆

a month ago

Took vehicle in and was told needed new engine after they heard I had a warranty. Warranty people came out to investigate. Northtown Auto clinic refused to check spark plugs. Warranty claim was denied. Bought diagnostic scanner and turns out it was just one spark plug causing a misfire. They denied the investigator asked about this. Investigator told us they refused to check spark plugs. So who's lying?

Justin

★★★★★

2 months ago

The team at northtown Auto clinic gave me a great price on an oil change. Was definitely satisfied with their work. Would definitely recommend them to anyone I know.

Brandy Ames

★★★★★

2 months ago

This shop is awesome. They not only fixed my car Erin went the extra mile and fought for us with the warranty company. I will definitely use them for my cars in the future. Very trustworthy and reliable. Thanks guys!! ❤️

David Johnston

★★★★★

3 months ago

I love this place. I have an Audi which is always expensive to repair but the prices are fair and work is quality. Expectations are level set up front and their communication is timely and clear. They have outstanding customer service and you feel like they genuinely care about you. Definitely recommend.

Rusty Klein

★★★★★

a month ago

Overall, great experience. Source of check engine light identified. And a couple of other things that need work were identified as well. We were able to prioritize the work needed with the help of the staff. We had the shop fix a couple things this month and will schedule the rest next month. There was no pressure to do it all right then. We will definitely go back!