Northwest Auto Services

Sandra Whitesitt

★★★★★

2 years ago

I absolutely recommend Northwest Auto Services to everyone. I went to Andy for years and he told me he would only sell to someone he know was honest and reliable . I am a widow and truly appreciate the outstanding service Bryan provides. He only does things that are necessary and his prices are reasonable, especially when your getting quality service. I am very grateful that when I call he gets me in. 5 stars all the way from me always.

Luca Memeo

★★★★★

4 years ago

I had a great experience at Northwest Auto Services. I was able to call and get a quick and detailed estimate over the phone, as well as the options I had for my service. I found the prices more affordable compared to other shops I’ve gone to. The entrance/waiting room has a inviting atmosphere and the employees were super kind and helpful. You can also see inside the working area of the shop from the waiting room, I felt more comfortable knowing I could see them working on my vehicle. My brakes are working much smoother than before and I haven’t had any issues, I definitely recommend this local auto shop for the superb experience and better pricing.

Kathy Gormley

★★★★★

2 years ago

Northwest auto service has been wonderful for whatever I need! Bryan always works hard to get me in as soon as possible, whether it’s for an emergency or a scheduled service. Very friendly and reasonable prices. I have recommended his shop to many of my friends!

Sonia Mendoza

★★★★★

Edited 2 years ago

Great service at a very reasonable and affordable price. They got it done in a timely manner. The gentleman Brian is very nice and professional. Would definitely recommend! I have gone twice and my husband once and we will keep going with any vehicle issues.

Melody Murchison

★★★★★

a year ago

Great work, honest and professional employees and up front pricing with no surprises. They were on time with their work. I will put my trust in this shop! They did my daughters brakes as well and she had the same great experience I did!!

Luv8

★★★★★

a year ago

I’m so happy I found this place! They are honest and straight forward about the prices and I didn’t feel like they were trying to get over on me. They got my brakes done quickly and kept me notified of what was going on. Very kind staff. I’ll be back again and sharing with my friends and family!

Lisa Oroyt

★★★★★

3 years ago

Thought i just needed freon to make my ac work...they were one of the cheaper places near me. Turned out my compressor was bad!!! They were able to get me scheduled 2 days later and had my ac working like a CHAMP in a few hrs!!! They underbid the competition by almost 100 bucks, they are literally a few blocks from my house, hope to get a quote on another issue soon!!! I am a female and honestly did not feel like they were out to take advantage or overcharge me. My experience here was very good and I believe they are honest people, very nice husband and wife TEAM!!! Couldnt be more pleased with this company. I will definitely refer anyone needing a good honest mechanic to Northwest Auto Services!!!

Katie Kuiper & Carol Stover

★★★★★

2 years ago

The Owner, Brian, is very knowledgeable, helpful in sharing the brake issues with my Highlander, trustworthy, kept me informed, completed the work needed and in a timely manner. Very pleased with this experience and will contact him the next time I need any mechanical work on my car.

Brandon Klaus

★★★★★

4 years ago

I had some driveline issues. They worked with some other Spokane vendors to source the specialty parts locally in just a few days in the midst of all the shipping challenges these days. This locally owned family operated business is community minded and focused on superior service. While getting to know the staff, I learned they specialize in the European brands, but that didn't get in the way of them fixing up my old Chevy. Highly recommend this shop. Great job! Thanks so much.

Tatyana Valen

★★★★★

3 years ago

I came to Northwest Auto Services several month ago for alignment for Toyota Prius. After I left shop my alignment was not good as I was driving on highway. I called to the office next day and mention that alignment is not good. Without any questions the owner told me to come back. Redid completely alignment so it is very good now. Bryan, thank you so much.

Summerdawn Collins

★★★★★

2 years ago

My starter had to be replaced suddenly NWAS was able to get me in same day and for a really reasonable price. My car was done hours before I even guessed and I really appreciate them saving me today. Will definitely be bringing all my vehicles there.

Morgan Wooderson

★☆☆☆☆

3 years ago

They blatantly lied about having done a service, and I don't trust that they do the work they promised. Scheduled a pretrip inspection and oil change for 2 vehicles before driving them cross-country. We noticed excessive corrosion on one's battery and asked if they did a battery life check - we were assured a check/cleaning was included in the service and they gave the all clear on our battery's life (despite clearly not having touched it). We brought it back in to have them do the service they lied about doing previously, and received an all clear again. The battery had to be replaced 2 weeks later, after major issues caused by failing battery life.

Emily Clouse

★★★★★

3 years ago

HONEST friendly service. They replaced all four of my brakes, My rottars we’re still good, I appreciate the fact that they didn’t lie to me and say we needed to change those to(I would not have known) So many places overcharge me(a woman who doesn’t know a-lot about cars) and “replace”things that were perfectly fine. I’m so thankful to find an honest shop!

Gil Stone

★★★★☆

3 years ago

NAS was recommended to me by a long-time church acquaintance. I didn't know the people there before going but was very happy at the speed and cost of the repairs, and by the fact that I was kept so well informed of progress. I was relieved as well to see that the equipment they were using on my 2017 Jeep was so up-to-date. NAS is the only auto repair facility I use now. I would recommend them to anyone.

Drew N

★★★★★

3 years ago

They repaired my car very promptly, despite most places being booked out at least a week. They gave me an accurate quote at a reasonable price and no funny-business expenses. The ol' gal is running like a top again! Thank you!

Douglas Malott

★★★★★

Edited 3 years ago

I brought my Sonoma truck in because I didn’t have any heat. I suspected a thermostat issue. Also the air vents were not cooperating with the selector knob. Brian indeed had to replace the thermostat but also needed to perform a complete cooling flush to clean out excess corrosion. Also replaced a bad vacuum tube to restore air vent function. Now I’ve got heat and air flow control. Thanks Brian.

Michael Salcido

★★★★★

3 years ago

My AC went out during the hot season. My dealer shop couldn't get me in for a month. So I came to NW auto services. The technician took time to explain everything in detail about how the AC works and what we are looking for during diagnosis. This helped me feel very comfortable with my choice to hire NW auto services for my AC repair. Thank you!