Northwest Automotive Centers

Shannon Lee

★★★★★

2 years ago

This review is LONG overdue! My family and I have been taking our vehicles to Northwest for so many years. They have proven over and over again how honest they are. I have never had an issue and have never had to bring my car back after work was done. The work is always done perfectly and efficiently. It’s hard to find a good mechanic these days, we highly recommend Northwest! Thanks for all your hard work over the years. - The Garcia/Lee family

Chase B

★★★★★

Edited a year ago

Update: I wanted to come back and update my review as it has been over 3 years since I left my 5 star review. This shop, and its owner Jim, have continued to demonstrate high levels of integrity in all their dealings with me and my family. This is my go to automotive shop because of their integrity and their quality of work. They are always professional, informative and kind. We got new tires through them and the truck started to pull to the left so they got us in the next day to give us an alignment for free! This was so helpful because we were headed on a road trip and needed to get this done. I'll definitely keep coming here.

Patricia Marseilles

★★★★★

a year ago

I would totally recommend them for any repairs you need done. They went above and beyond to help me. Always informing me about cost and repairs. My jeep now is awesome to drive again. Thanks to them.I can't express how grateful I am.

Raine Blu

★★★★☆

2 years ago

Very good small business! Owner is great, runs his tail off all day,working Mgr, never heard him yell, keeps organized. I asked another customer when I was waiting what he thought of the place and he said he'd been a customer for a really long time and he loved their work as well. They did an excellent and quick job with my truck even though they were deep in cars at 9:00 am.. Will keep us updated and great so far!

Michael Lewis

★★★★★

5 years ago

Always fair good work. They dont price gouge you. Have had over 10k ~ 15k worth of work done by these gentlemen. I won't take my rigs anywhere else.

Moira Nadal

★★★★★

4 months ago

These guys went ABOVE and BEYOND to fix a tricky issue with my transmission that a previous mechanic had missed the day before. Saved us!

ramzy ramzy

★☆☆☆☆

Edited a month ago

They always estimate 200 dollars more than other shops. Heres my negative experience with this place: 1- I asked Jim for an estimate to replace the 2 front struts, he said $980. I called around and got it replaced for $800. 2 - I asked Jim for an estimate to replace the spark plugs he said $300 and after I got up early and drove there he said he made a mistake about my car model and replacing the spark plugs will cost $650. I said no way I called around and I got them replaced for $500. 3. I went there to get an oil change and Paul told me I need to replace the Engine filter, the AC filter and the serpentine belt and gave me an estimate for $340. I remember that I replaced the serpentine belt 3 years ago. I called another place they told me they will replace all of them for $190. After I went there and they checked the car the front desk clerk told me your serpentine belt is in good shape and you don't need to replace it. I used to go to NorthWest automotive center to get oil changes, but now after I found out they're dishonest, I will get oil changes somewhere else. I don't recommend this place to anyone.

Holly MacArthur

★★★★★

a year ago

I've been taking my vehicles here for years and never had a bad experience. The most recent trip for an oil change and "check" on a newly acquired truck resulted in some potentially costly repairs. Paul was so nice to put in the time and effort to get a hold of our warranty people and get them to cover half of the costs! I can't thank them enough for making the truck not shimmy and shake anymore!

Dillon Hueser

★★★★★

9 months ago

These guys fit me in when my A/C went out abruptly. They diagnosed and fixed my issue quickly, and affordably. It was great to have an honest conversation with them about the future of my vehicle. I would recommend them.

Cheryl Redfearn

★★★★★

a year ago

These folks are always friendly & welcoming. They actually make me feel good about bringing my car in for oil changes, new tires, & repairs. They don't talk down to me, as is often the case where I'm female. They tell me the diagnosis & cost upfront & handle the little extras. It's nice doing business with these folks & I fully trust them. It's a rarer occurrence these days to feel that way about a business. Especially an auto repair shop. Thank you Northwest Automotive for making my experiences with you good ones.

KELLS BELLS

★★★★★

a year ago

I can't say enough good things about this repair shop. We took our van there over the summer for an issue with sputtering while driving. Once we got the van in for diagnostics they found the problem and addressed it. I really appreciated their straightforwardness of the problem and the resolution. They didn't BS us into services we didn't need. They're honest, thorough, and do a very good job. Last week our windshield wiper stopped working and I was terrified that it was gonna be costly. I brought it in and Jim (?) came out with his tools and tightened the bolt and fixed it in 3 minutes. I was very grateful and ready to pay for the service but to my surprise he said, "no charge". They are the best repair shop I've ever encountered. I recommend them to anyone needing car repair services. Top notch, stellar service. I'm so grateful for the people that run this shop.

Steve Williams

★★★★★

a year ago

Been served by NW Auto & Tire for 20 years now and have never been disappointed by their honesty, prompt service and professional repair skills. Tires, oil changes, brakes, shocks, engine rebuild, we've had it all done here! Jim & crew are the best in the Spokane Valley!

Cesley Dodge

★★★★★

2 years ago

We came to this shop with a completely blown tire, we were traveling with our dump trailer, had our toddler with us and due to the time I called places that said they couldn’t get to us today. These guys said bring it on down and they’d help us best they could. They gave us a used tire FREE, took our tire off, replaced and disposed all for FREE. Not many things happen in life that come free. I really want to say we appreciated the kindness that was shown to us today in a rough spot! If I ever have any other vehicle issues I will surely be going back to these guys, no questions asked. It’s nice to see a company not be money hungry but still have care for their community! Thank you so much for today!

Alberto Rom

★★★★★

7 months ago

I've been a customer of Northwest Automotive for years, trusting them with several of my project vehicles (chargers, trucks,suv etc..). They always handle alignments, tires, and suspension work flawlessly. Recently, my 2025 Denali has an alignment issue with the steering wheel —despite a visit to the dealer, the problem remained. I brought it to NW, and they fixed it perfectly, even better than factory. Honest, skilled, and reliable—this shop never disappoints, at least not to me. Keep it up, NW!

Heather Wilbur

★★★★★

5 months ago

We’ve been going to NW Automotive (Pines) for over a decade. Jim is always honest, hard-working and Fair. His staff always addresses our issues in a timely manner and communication is great! You can trust this Mechanic Shop. Highly recommend!

Meghan Erickson

★★★★★

2 months ago

Had such a wonderful experience. My Yukon was making an awful noise and called around to several spots that wanted to charge me over $200 to just look at it. Took my SUV here and they ran a free diagnostic and had to replace a belt. Total cost was less than $400 and my car was fixed within hours. As a single mom I was so grateful. I didn’t feel like they were out to take advantage of me at all. They gained a customer for life!

Dan Johnson

★★★★★

2 months ago

Paul was awesome! I had electrical issues with my truck and neededsomeone to check it out. Based on Google reviews, I called and dropped off my truck. Work was fast and very reasonable! This is now my goto shop in Spokane Valley.