Nu Castleton Collision Expert

Mariam Amadu

★★★★★

6 years ago

Great service and work! My less than 4 month old, brand new car was hit on a Saturday, I called Nu Castleton first thing Monday morning & Frankie told me to bring it right in. (They were the only shop willing to take my car in same day) My car looked brand new as if nothing happened to it & they finished 3 days earlier than stated with holidays in between! They also have rental cars on site which made this whole process a one stop breeze for me, being this is my first time going through distraught with my car. Thank you Nu Castleton!!

Stephanie Rivera

★★★★★

8 years ago

By far the best body shop I've been too. My car looks brand new. Also they did a full detail interior and exterior. Thank you. I was very nervous dropping off my brand new car (due to a fender bender) but certainly telling people how great my experience was. Helpful front desk as well as exactly the time he told me my car would be done! Thank you.

Labi Shala

★★★★★

2 years ago

Fast and quality work. Professional Staff. Repaired my car on time as promised. They explained the procedure in detail what to expect etc. Estimate was done on Friday. I dropped off the car on Monday and picked it up on Saturday.

Mark McIntyre Jr

★★★★★

5 years ago

I brought my 2016 Tucson in at the end of April to fix some dings/dents and trim piece cracks. Mr. Frank Ruiz, the manager, greeted me with a friendly but professional demeanor, examined my vehicle, and gave me an immediate but detailed quote. I dropped my car off and he stated it would be ready within a few days. Sure enough, I received a call not 5 full days later that my car was ready, and that the cost was lower than quoted. My vehicle looks fantastic and the work performed by Frank & his guys was done quickly, professionally, and inexpensively. I will definitely recommend Nu Castleton Collision II to anybody needing work done!

Jey

★★★★★

2 years ago

I recently had my 2021 Honda Accord repaired at Nu Castleton Collision Experts Auto Body Shop, and while the initial wait for parts was a bit lengthy (not the auto-body shop fault), the entire team went above and beyond to resolve the issues. The professionalism and friendliness of the staff were commendable. When I got my car back, it looked as good as new. I’m extremely satisfied with their service and would Definitely recommend them to my family and friends. Thank you, Nu Casselton Collision for your hard work and dedication!

Kirill Bugaenko

★★☆☆☆

a year ago

so they replaced the outside of the door. when we accepted the car, the door was just awful. huge gaps and i don't understand guys, why are you giving the car away if you haven't even installed the door the way it should be! the next day when we showed them the car, they fixed it. but this is not professional why should customers waste their time and come to you several times. open your eyes and check the cars before you say everything is ready

Janel Gonzalez

★★★★★

a year ago

I haven’t seen the back of my car look this good since the day I got it! Very friendly staff who are quick to respond and contact you about updates regarding your vehicle. The back trunk and bumper of my car have been restored and the quality of work is solid. I would recommend this place to family and friends. Definitely worth coming here.

J&J Costumes

★★★★★

2 years ago

Great work, excellent customer service. The staff is very professional and kind. They offer fresh free coffee while waiting and the communication through the whole process was very easy. Highly recommend them for any type of body and paint work. The owner Rosario personally came out and looked at my vehicle to make sure everything was up to par. Amazing!!!

slyczak

★★★★★

a year ago

A very professional place. They took care of my vehicle, and it looked great after the repair. I am very happy with the service and the way I was handled throughout the process. No surprises, no problems. Highly recommened.

Jorge Mogena

★☆☆☆☆

Edited a year ago

Be cautious when considering this shop. After someone backed into my car, leaving my rear bumper bent and scratched, I brought it here for repairs. While they did fix the scratches, the process of aligning the bumper and addressing related issues became frustrating and drawn out. Here’s what happened: I picked up the car only to find the bumper had been pushed into place by hand. As soon as I touched it, it popped right back out of alignment. They "fixed" the bumper, but the lights integrated into it were now completely misaligned, with the left and right sides visibly not matching. They adjusted the lights, but in the process, my rear camera was disconnected entirely. They reconnected the rear camera, but the system no longer recognized it, which meant my proximity sensor stopped working. While the staff may have tried to make things right, the repeated problems and lack of attention to detail made the experience far more frustrating than it needed to be. If you’re considering this shop, I would recommend asking plenty of questions and ensuring they can confidently handle the work you need.

Michael Rios

★★★★★

2 years ago

I’ve taken my vehicles for the last several years and have always gotten great service. My most recent visit was to get a very ugly crease and several dents out of the rear driver side door of my Q50. Frank gave me a great estimate (most others wanted to charge hundreds more for the repair), and made my car look brand new. When I picked up my vehicle, I was pleasantly surprised when I saw they gave my vehicle a thorough detailing as well. Money well spent, the work is superb. Frank and Rosario are very friendly. They and their staff are great at what they do

Paul Jaffe

★★★★★

7 months ago

Nu Castleton collision Expert did an excellent job on my car and it looks brand new and I would highly recommend them to service your vehicle they are a very polite and courteous and professional business

Chubbs Brown

★★★★★

11 months ago

Great place if need dents bad collision no matter the situation they can fix they did wonderful on my honda look like its fresh out dealership thanks Nu Castleton family and keep up the great work

Darren Walker

★★★★★

7 years ago

Nu Castleton did a great job. Professional, timely (took 3 days to do everything), and above all the parts of the car I asked them to repair look perfect. Any dents or scratches you see I did not ask them to fix but when I have more time I will. Highly recommended.

Nina M.

★★★★☆

2 years ago

After hit and run accident with my car I was recommended by Geico to use the shop repair that is in contract with the insurance. So the car was towed to Nu Castleton Collision Expert. Provided timeframe was very loose and I got inspection done just in 4 days. I have been told that the car will be ready in 2 weeks but in fact it was ready in 4 weeks. Without mechanical knowledge I can’t objectively review the technical part of repair but the car runs well so I consider the work was done good. The painting was exactly matched the original color. The car was returned washed outside and cleaned inside. The office personnel were nice and kept me informed about what was going and that is nice. Overall this place is a good repair shop if you are ok with doubling the waiting time and you have an extra car in household.

Albert Pica

★★★★★

a month ago

Always a great job. Rick works with you. Honest and reliable always. Bringing my car in this Monday !! Only shop I will continue to use.

T N

★★★★★

a year ago

I chose Nu Castleton as my shop for my repairs as I've used them before and they did an amazing job on my previous car repairs. My current car is an EV so I made sure to call ahead to see if they had experience working with full electrics, specifically my model, and surely enough they confirmed had worked on a few Mustang Mach-E's before (there were Tesla on the lot when I picked up my car, so I guess they worked with those too). The repairs took 2 weeks due to parts, but they were amazingly done. Nothing that gave a hint it was ever damaged and repaired and the paint job was a perfect match. Frank and Liz were amazing with updates as I followed up with my repairs frequently and Frank even took time to drive the car to address a question I had a few days after getting the car back.