O'Reilly Auto Parts

Ozzie Pelzer

★☆☆☆☆

6 months ago

Never again. I ordered $130.00 worth of parts I believe it was Thursday or Friday afternoon. I was busy for a few days and got there on Tuesday to pick them up. They told me that they were called back on Monday. They have 3 people standing around at the Cold Spring store every time I go in there and maybe 1 or 2 customers at most. You have my phone number, why can't someone call and ask if I still wanted the parts? It's called "Customer Service". People are just too damn lazy. It took me a long time to start going in there, but was starting to feel more comfortable doing so. You didn't just lose a $130.00 sale, you lost a customer!!

John Reed

★☆☆☆☆

5 months ago

What a good way to push customers away, I had a buddy of mine go in to get change sense we were next to the store and usually work on cars but tell me why he came back and said they refused to give him change and that they dont Wana go through looking for change, if this is how you guys treat my black friend I dont Wana ever buy from you guys my whole life we have always bought from O'Reilly maybe you guys need new men staff and you wonder why most people dont shop with you guys anymore . I mean why would any one Wana come to a place where people are discriminating someone over asking for change. Pretty embarrassing to have and establishment like that

Sandra Johnson

★★★★★

4 months ago

Real good! Got some wipers for my Impala and they always help me with installing. No charge.

Weston Johnson

★☆☆☆☆

3 months ago

Called on the phone about warranty on a battery they told me to come in and they 100/% would warranty it when I get their they say theirs nothing they can do after just telling me on the phone to come in and they would

Joni Berg

★★★★★

Edited 2 years ago

Big Al quickly helped me get the wiper blades I needed and put them on for me. He was helpful, pleasant, and knowledgeable. The store was clean and organized. Only praise from me for this experience.

Alexis Pearce

★★★☆☆

9 months ago

My boyfriend has received the wrong parts every time he steps foot in any of the locations of O’Reilly’s. Stephanie was extremely helpful on making sure we left with the correct parts that we needed & I’m very thankful to have had a customer service worker who actually listened to our frustrations & corrected the mistake even though she isn’t the one that sold us the wrong parts originally.

Cknice 211

★★★★★

6 months ago

Was helped at by Junior, very professional and got me exactly what I needed. Very great experience.

Chris R.

★★★★★

10 months ago

No complaints. They were the only place (out of many in the area) that had my coolant reservoir cap in stock. They can have my business.

Clint Buhs

★★★☆☆

a year ago

It's nice to have a local store for emergencies, but paying so much for some tiny plastic clips that I had to find myself because the staff couldn't be bothered to get off their stools behind the counter always leaves me with a sour taste in my mouth when I leave. Then there's the fact that my major brand motorcycle oil is not stocked in my weight due to the algorithm that all these stores follow anymore. It really is no longer about the customer.

Abdimahat Kabirow

★☆☆☆☆

4 months ago

Just make sure you check your receipt before you leave after you buy something..

S S

★★☆☆☆

a year ago

2/11/2025 around first time 16PM second time around 18PM Employees she was so rude to me , she told me that I can’t choose who I want to talk with , i talk to her . which it doesn’t make sense to me. Many employees is open and I should able to talk to whoever I feel comfortable with! Male employees he did help me with finding a car parts and he did take a look at my car what parts I need to buy . Great customer service. I did bought parts . Also I came here second time today with my friend who is helping me with car , my friend needed more parts for my car , the employee she made some comment about me to my friend , which is not necessarily we are here to discuss about car not about me. I felt like she want to create dramas . I did buy parts but I didn’t want her or I didn’t want to buy it from her please do not talk to me anymore . I did call to customer service and explained what happened they seems they would like to help me .but I don’t see your employe changed she has been same as first time . Added: she make it up story to my friend and she saying that she knows us and she think my husband is weird. First I don’t know you or he don’t know you because IM new here in USA and my husband first time in MN so stop making up story. I think she look up our information by phone numbers and think she knows us please stop using our information on something else. Stop causing dramas to my friend or husband or I .

Slimthugga OG thuglyfe

★★☆☆☆

a year ago

Called about 5 minutes before closing 2/22/25 to order a part and was asked to be put on hold while he finish with a costumer. Never came back to the phone. Pretty damn rude. Just say you’re close to closing and don’t wanna help anybody else for the night. Don’t play games. I’m taking my commercial account elsewhere.

781 Adventures

★★☆☆☆

a year ago

Bought filters came out to $400. The products were good but way over priced. I got these filters on Amazon for $180. I'd only get filters from here if you absolutely need them right away. Plus amazon delivers right to the front door. Also I had to review on Google because when you do it through o reillys they flag the post because you mention Amazon.

Road Side

★★★★★

2 years ago

Great impression. The store was neat and clean. Alejandro was friendly and very helpful. Not the cheapest prices, but more importantly, everything I wanted was in stock. I will definitely be back for service and accessory items.

Jamie Tottingham

★★★★☆

3 years ago

I have always liked this auto parts store because of their competitive prices. The parts I get are normally the correct part and last the way they should. Always remember that you get what you pay for so if you buy cheaper parts they normally won't last as long as the higher priced parts. My only issue was when this particular store fell under the lead of a young man. I have never had issues receiving my veterans discount until this young man asked for my military ID and I had lost it. Even though I told him several things about my service he still refused to honor the discount. I then went to their competition and spent my money there. Other staff have never turned me down and I have otherwise been pleased. In conclusion if you want competitive prices this is a good place to go.

Kristen Gohman

★★★★★

8 months ago

Always have what I need either at one location in town or the other. Their prices are usually similar to other local stores and at times maybe even a little cheaper, depending on the part I need.

Kari Johnson

★★★★☆

a year ago

Ran a scan for me and the work for replacing the speed sensors was complete. It ran good for awhile but the problem must be something deeper. Going back to get a scan and see what comes up this time. Thanks for your help! Been struggling with this for a long while. The diagnostic and the fix for a few days made me smile. Let's give it another try.