About Business
O'Reilly Auto Parts is a leading Car Repair specialist serving the Pasadena, CA, Pasadena area. They provide a wide variety of solutions, including Auto parts store, Auto body parts supplier, Car battery store, and other Car Repair tasks. Boasting a solid 4.4/5 rating from 386 verified reviews, their reputation precedes them. As a locally-owned business in Pasadena, CA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Pasadena, CA.
Google Reviews
Honey Brown
★
☆☆☆☆
4 years ago
Customer service should always be a priority. I'm still trying to understand how when I spoke to Kevin about setting my part's to the side for pick-up. That didn't happen even after he took my name and confirmed that they were to the side and would be available for me. He gave me the total price and everything but when we got there nothing was sat to the side. The excuse was that they got busy! O'Reilly is never busy like that so that was a total disregard to a customer that was in a real situation trying to help someone else that really needed help. Well since ya'll are so busy I took my money and spent it with another company at a lower price at that so ya'll stay busy over there, ya'll not the only company selling parts. Sincerely, A women mechanic
GEORGE THOMAS
★★★★★
8 years ago
Readily available car maintenance parts and service materials at local store. Stock is well maintained and service assistance is available. Service advisors will assist buyers in selecting proper items and will, if requested, either loan tools for inhalation, or will assist in installing for clients. Great community asset.
Scott
★★★★★
9 months ago
I have never met such a nice person in this country as the man with glasses
Noel Averruz
★★★★★
a year ago
The customer service and staff here are great. They are so helpful and knowledgeable.
Jesus Ramirez
★★★★★
a year ago
I like this spot so far every time I need a part or have a question the employees have always been super friendly and helpful
Christ Follower
★★★★
☆
2 years ago
Addendum to previous review. Everything worked out for the good. Customer service was helpful the second time we came in. I will say that a few employees are not about helping, but some are.
Melissa Harvey
★★★★
☆
Edited 2 years ago
Paid $150 for a part to be in today to put on my car, it just conveniently got left off of the truck to come in today. They redeemed themselves with the right Cooler switch that we also had to replace. Yay!
Samantha Chasteler
★★★★★
8 years ago
My sister and i were having car troubles and this was the closest auto parts store. we knew exactly what tools and parts we needed just didn’t have them. Angel was so nice and helpful. he gave us the right tool and found the part that we needed so quickly. he even pulled a wrench off the sales floor for us to barrow. best experience we’ve had at any auto parts store.
janzi williams
★★★★★
9 years ago
Great customer service. I came one hour before closing and the employees were helpful and the even recommended a mechanic to me who stayed after hours to fix my cracked radiator. I was stranded with my kids and I am forever grateful and thankful to the employees tonight and the mechanic Jimmy. Much love. 11/26/16 11:28p
Brian soos
★★★★★
6 months ago
Top notch, great staff
Adrian Laguna
★★★★★
a year ago
I've been here a few times at this location and the staff is fantastic. They are very helpful helpful great location
David Joseph
★★★★★
3 years ago
It was my very first visit to this location. Was driving by the area and suddenly remembered that I needed to purchase some motor oil and a few accessories. They did have what I needed but was quite surprised at the prices. O'Reilly's have been known to carry good quality car parts but I was truly shocked at the prices of items such as motor oil, coolant, brake fluid. Seeing this kinda stuff had me thinking that pretty soon, we'll need to choose between buying fuel in getting from one location to another and routine maintenance costs.
Riaz Parsiani
★★★★★
a year ago
They tested and replaced my battery. They did the install for free. George was super helpful! Highly recommended
Essam Timani
★★★★★
8 months ago
Good store and at least I can use credit tap to pay unlike many auto zones
James Border
★★★★★
11 months ago
I ran into a problem with my vehicle today and went into the store on Lake in Pasadena and a gentleman name George went above and beyond to help me. It’s hard to find great customer service today and he provided superior service to help me with my problem and got me back in a running vehicle. Thank you George!
Shamya Sheik
★★★★★
a year ago
Had an amazing experience at O'Reilly's! Alexander was super helpful when I got an alert about low coolant around 8pm when all the service centers were closed—he guided me over the phone and helped me pick the right coolant in-store. He even explained exactly how to add it. Great service and knowledgeable staff. Thank you 🙏
Tone
★★★★★
6 months ago
You know sometimes young people are thinking about being a famous influencer or being the next Internet star. You ask them a question and they act as your speaking a martian dialect and look at you like uhh ... Huh?. I was so frustrated I began to walk out. But I said why should I give up? Especially when it was imperative to know about this product to solve my car problem! As I'm leaving there is a beautiful young lady, so I took a shot at maybe she's willing to be helpful? Michelle thank you for you work ethic and answering all my questions. She really broke down my choice's. So I could make an informed purchase. I really like action women you know driving a new bronco or old jeep and rather camp then go 4 srar hotel. A real woman As well as I love Mexican fathers who treat there daughters as equal to men. Teach them riding motocross or horses! Or when they are old enough how to drink with men or like men! It makes for a incredibly strong woman. Frankly one I wanna know. Anyways Michelle thanks for renewing my hope there are great women in LA. For answering all my dumb questions. And being a great manager. I hope O'Reilly's really appreciates what a huge gem they have and treat you accordingly with raises and a big promotion. Because it will only benefit there company. You can always spot a pro or a manager. They are happy to assist you and take it seriously with a smile. Where as the hourly employee is still dreaming of his stardom and going uhhh huh to customers. Thxs Michelle you are a class act!
Michael Dolphin
★★★★★
2 months ago
Product inventory is good and staff are helpful!! Extra points for the pleasant greeting when entering the store.
Sam Smith
★
☆☆☆☆
10 months ago
They’re price-gouging and false advertising. For the oil pictured in the photo provided, the deal went with a brand owned to o’reillys. The deal was 32.99. The price was actually $38.99, and it isn’t 5w-30 like I asked for. I said I wanted the one that’s more durable, that’s better. Miguel ASSURED me the 10w-30 was better because what’s in it (it’s not). I get back and find out that it’s the wrong one, swap it, and the one that ISN’T on sale is cheaper than the one that was supposedly on sale! So he sold me the wrong one and gave me misinformation to charge me more for something I didn’t want, using my lack of knowledge to a devious advantage. Luckily Sandi was able to fix the issue, but I still Won’t be coming back here again and I wouldn’t recommend anyone who doesn’t know what they’re doing come back either, lest they price gouge you.
Cody Masden
★★★★★
3 months ago
O’Reillys is always the trustee place to go to Colorado auto parts, but Fernando went above and beyond today saw me struggling, putting on the windshield wipers and came outside to Help after directing me the exact area to get the windshield wipers and a phone charger. Normally have these types of places you don’t get that type of customer service because most employees just treat it like a regular job, but Fernando went the extra mile!
