O'Reilly Auto Parts

George Danielson

★☆☆☆☆

8 years ago

Went here to purchase wipers for my Acadia. After purchasing wipers recommended by part # gadget, The wiper didn't fit. Seeking help from the assistant manager who was uncooperative and rude. I sought the help of another employee. After two failed attempts at finding the right wiper, I finally ask for refund and left. I would not reccomend this place.

Dale Ostenberg

★☆☆☆☆

7 years ago

Brought in brakes that have a lifetime warranty. They told me they couldnt find the purchase on their files. And when I talked to the manager he said sorry theres nothing I can do for you and looked at me so are you gonna buy them or not? I just went to autozone and bought some new brakes with lifetime warranty as well. The manager in there assured me that I wouldnt even need to bring my old brakes in and I would be taken care of. I highly recommend not buying your lifetime warranty parts here.

Juan Antonio

★★★★★

4 years ago

😀 Store is clean and clutter free, staff members are courteous,knowledgeable, professional.😀 I was very welcome 🙏 ☺ in the store 😀 staff member told me a joke and had me laughing 😆. I also found out that O'Reilly sales folding eye 👁 glasses 👓. This really surprised 😮 me. Ended up buying two pairs of folding 👀 eye 👁 glasses 👓. 🤔 When I arrived on Travis Air Force Base informed a few of my friends about these folding eye 👁 glasses 👓. O'Reilly keep up the very good work. Also like the sales that are going on. Especially when 🤔 every single thing is going up. Thank you 😊 for being a part of Vacaville Community. And close to Travis Air Force Base.

Omar Mendias

★☆☆☆☆

6 years ago

Really bad service, lazy attendants, not willing to helo at all. Came looking for some wiper blades for my nissan altima, asked them to install them. Manager said come back in 1 hour, lazy. Call Autozone they did installem in 5 minutes, look for another place if you want good service not this place with this lazy employees.

Felizer Magsuci

★★★★★

7 months ago

Great store for great auto savings!

Camille Balahadia

★★★★★

3 years ago

Amon answered the phone with a clear voice (thanks for enunciating, it's especially nice when on the phone while driving) and quickly gave me the info I needed. Sofia was really kind to me. Friendly people and very professional. Thanks O'Reilly crew!

James Kaul

★★☆☆☆

4 years ago

Purchased an item that did not fit my car. Part was faulty they said. Didn't have the correct one in stock so I was without my part. My girl called to make sure that I was returning it to the proper place and at that point the person on the phone knew I was coming but failed to tell her that I needed her card for the return. So needless to say, I wasted a trip to the auto parts store because they could not give me my money back. The part was $20. I am a frequent customer of Kragens/O'Reilly's and was very disappointed in the service I received today.

Ken

★★★★☆

Edited 5 years ago

Not a bad place overall, staff was nice and helpful. A couple of things I noticed was they only had a parts manual for their store brand of filters... I know you can ask, but still let me choose without having to spend time asking or looking it up on my phone. They also only had one type of windshield washing refill fluid. I know that I live in a typically above freezing area but I've been known to travel at times to colder regions.. maybe they just had a run on below freezing gallon jugs...

Doug Girouard

★★★★★

7 months ago

Good service, easy parking, picked up a car battery

Joyce Winter

★★★★★

11 months ago

I absolutely love this location the employees are so incredibly patient (I'm disabled) and helpful Forever customer

Handy Andy

★★★★★

8 years ago

Don't know how or when she was hired but Karen (sweet lady behind the counter) Was an amazing and refreshing experience. Had a hard day at work today and came in to buy coils, leads and Sparks and she really just turned the day around. I love this store and will continue to do my business here for the great customer service and expertise behind the counter.

Scott Sloan

★★★★★

a year ago

Plenty of parking with easy access. It was pouring rain out yet the store was immaculate and dry as a bone. About half a dozen customers but the staff handled everyone quickly, efficiently, and very courteously. I did a quick lap around the store and it was very well stocked and had some cool little impulse items that I had time to look through. Staff helped me with a Check Engine light problem which I knew through physical signs and their website that they perform for free which is incredibly helpful. The team member performed the scan while standing in the rain without complaint even though I felt bad for him for getting wet. He went over the report with me and printed up a copy for me to take and offered up several choices for me to take the car to to get it repaired. Very helpful and would recommend! They also offer free install on wiper blades for the less mechanically inclined like myself. I'll be heading back soon.

Coco Lime

★★★★★

8 months ago

I went there today for my BMW rear braking light because I thought the bulb was out. Although, an employee named Jake went above and beyond to help me and problem solved that it was a different issue. So now I am able to fix my head light!! Anyway if Jake sees this thank u again:)

Shiloh Conrad

★★★★★

3 months ago

Had great customer service with a smile. Had to do some figuring out on a part due to my confusion. Overall I will be putting my money on O rielly parts! Thank for your help! As promised and didn't ask for gas money! Lol

Tony Speck

★★★★★

3 months ago

Went in for a engine light check. Hunter immediately offered to help right away. Issue was resolved in 3 minutes. Thanks so much!

Coach Kaizen Kenny

★★★★★

4 months ago

You can tell a lot about a store by how it treats customers the moment they walk in. At this location, I felt noticed, not just seen. The team was not standing around or waiting to be asked—they were active, alert, and genuinely engaged. One of the first things that stood out was how quickly they offered support without hovering. They asked what I needed, then followed up with related sales and specials, which felt like they were trying to help me save money, not upsell me. The store itself is clean and well-organized, but what elevates this location is the people. There is a rhythm to how they move, communicate, and back each other up at the counter that shows they are not just coworkers but a functioning team. You do not often see that level of flow in retail settings anymore. The staff here adds value beyond just finding a part on the shelf. For corporate leaders and regional managers, this is a store you want to spotlight. The employees are doing what many stores struggle with—they are offering service that feels personal without being scripted. Their awareness, professionalism, and willingness to go the extra step builds brand trust. When customers feel heard and helped, they come back. If you are shopping for parts in Vacaville, this is the place. Whether you need quick help, expert advice, or just a smooth in-and-out visit, you are going to get it here. That kind of consistency is worth recognizing.

Moises Martinez

★★★★★

5 months ago

Today 10/25/25 i was visiting vacaville with my family, noticed one of my head lights was out so searched for oreilys. This experience was like a blessing special thank you to David who whent the extra mile to help us. He is truelly a hero to my family very professional friendly, polite and funny great job David. I wish lots off good things come you your way. Thank you