Reviews
Nelson R. Morales
Called 3 times to get confirmed of an online add discount. Only works online, your website does not work. Called first time to see if store would honor online add… they do not! Called second time because I found better price with competitors down the road, online states they will match store competitors, they do not on lubricants! Called third time as I have done all my parts shopping there for the last 4 years, sorry nothing they can do… I guess my 120 dollars’ worth of parts and lubricants can go somewhere else this time. 3 strikes you’re out, never again!
★☆☆☆☆ 6 years ago
perry quinn
I can't remember the young lady's name but excellent customer service.
★★★★★ 11 months ago
Timothy Caster
O’Reillys is a great place specially the one on Memorial Boulevard and Lakeland all the staff is friendly and helpful with Reilly Mary or the commercial manager and they will get you whatever you need definitely recommend any small business owner to do business at this location.
★★★★★ 2 years ago
Jazmin Gonzalez
Car died right out front of the store, yeah I know right lucky me. The young lady at the register was nice enough to car my battery, test my alternator, all with a smile. Mind you it was pouring outside talk about going the extra mile wish I could remember her name, she was Amazing!
★★★★★ 7 years ago
Gama Maya (Gama)
Mary is the best she was so helpful with the parts I needed that I will definitely be back there again for sure (highly recommend)
★★★★★ a year ago
Julio Castro
Thieves! I dropped off a battery to get charged at 6:30 showed up at 7:30 am to pick it up cause I was never called back. Only to find out that my battery was no longer in the store. The assisrant Manager refused to call the associate who was on that shift claiming he did not have his phone number and only the manager had access to it. He refused to give me a battery to replace my battery and would not even call his district manager who I cannot get a hold of or anyone in the corporate office. This is a corrupt store who only cares about their white customer's and and are willing to lie and steal from anyone of color.
★☆☆☆☆ 3 years ago
Robert Gorman
If I could give a negative 10 Stars I would I don't even know why they even have five up for the store they don't even answer the phone. Julio went there and dropped off his battery to be charged went back and it was left from the store. The manager didn't even have the phone number for the guy that works for him there this place is a joke you should be called oh Fridies
★☆☆☆☆ 3 years ago
David Andrews
While visiting Lakeland on a family emergency I found myself in a position of needing a battery. I would like to thank Kyle and Ryan for their exceptional customer service, and especially Kyle, who went the extra mile to install it for me, even though he was under no obligation to do so. Your personal attention to make sure I was a completely satisfied customer was truly appreciated. Thanks again.
★★★★★ 6 years ago
Susan Kellum
Cliff was nice at the beginning, I told him to charge my battery and it took him 3 hours to call me To tell me the battery was bad. A little after 5 so I was going to need a battery and he quoted me one for 149.99 yet has a hand written sign saying no outside help after 5 pm yet if you look at the reviews they have helped others and on top of that Cliff and the gentleman working with him both stated people have stole too much out of the store and it’s the neighborhood they are in and “They” He (cliff) told me as a customer that he was frustrated and became rude with me. This neighborhood has been here for years, if judging this area will cause this type of service, pleas tell me why it was ever placed here. This is not equal treatment at all
★☆☆☆☆ 5 years ago
Harto Siahaan
The night staff are very helpful even when I came there last minute. They patiently explained something I didn't understand and try to solve a problem I was having. I wished I remember those 2 gentleman's name. Anyway, I prefer to go there since they are closed late 10pm compare to AZ. And I'm having a new experience by switching from AZ that's I've been with for over 15 years. Good job guys 👍👍👍
★★★★★ 8 years ago
Shannon Sanders
Nice little auto parts store. Well stocked and clean. Easy to find from main road. Good parking. I needed a tail light and only had my book/instruction manual with me (not the burned out bulb). When I got home, I realized it was the wrong bulb and I had to go back. I was waited on by a guy named Cliff. He was very nice, quick, efficient and apologized for the inconvenience. Really made the experience a pleasant one.
★★★★☆ 7 years ago
Amanda Bartley
This review is zero star for the dread head cat who reeked of liquor and 2 stars for the store in general. Minus 3 stars for whoever hired the man 😂 I went to advanced auto and found out just why his slow self didn’t give me the correct read
★★☆☆☆ a year ago
Alex Everidge
Tried to call just now to check if a part was in stock, got told "please hold" with no other communication, without being able to say anything, and then was immediately hung up on... 3 times in a row...
★☆☆☆☆ 10 months ago
Oleksandr Dulgerov
I really liked the service. I am from Ukraine and do not speak English, but people treated me with respect, listened to me and helped not only to solve the problem. With the replacement of the generator, they also found a hundred and very cool guys. Special thanks to a girl named Delanie🫂🫂🫂🇺🇸🇺🇦🫶
★★★★★ a year ago
Angela Jones
They were great.They recommended the right battery and belt.That was needed for the repairs.I am impressed by their knowledge and helpfulness.They are highly recommended.
★★★★★ 6 months ago
Martin Bristow
They were very helpful. I looked all over for a part and nobody could find it for me. I walked into the store and they had it for me within 10 minutes. The manager Mary there was very helpful. I've been to discount , AutoZone and Ford dealership and nobody can get me that part but O'Reilly's had the part. 😁👍👌. I know now well I'll be taking my business in the future O'reilly Auto parts 😁👍✌️
★★★★★ 7 months ago
Nathanial
45 minutes on hold, 1st call at 5pm unanswered 2nd call 10 minutes later, was placed on hold for 15 minutes. started online chat. called back as well on hold another 18 minutes. terrible professionalism
★☆☆☆☆ 4 months ago
Jack Nicholson
Great team at 4730 team is always very helpful. Thanks Darien I really appreciate your patience. A big shout out to Tyler who answered my questions with honesty and understanding and Ms. Mary who makes my visits warm and personal. Thanks team
★★★★★ a year ago
Daisy Reyes
Best service I’ve ever had. Bee really Went beyond her way and helped me out in every way possible
★★★★★ 2 months ago
Jacob Smith
I'm a car dude through and through I've been in every franchise parts store there is every time I've been in an O'Riley's there parts guys and gals have always been extremely knowledgeable and great to work with I won't shop at any other brick and mortar parts house
★★★★★ a year ago
