About Business
Conveniently located in Wichita Falls, TX, O'Reilly Auto Parts has established a strong presence in the Car Repair market. They have specialized expertise in Auto parts store, Auto body parts supplier, Car battery store, making them a top-choice Car Repair specialist in Wichita Falls. Backed by 392 satisfied customers, they currently hold a prestigious 4.3/5 star status on our platform. They take pride in serving the diverse needs of Wichita Falls, TX residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, O'Reilly Auto Parts is the go-to destination for quality and service in Wichita Falls, TX.
Google Reviews
Elizabeth Arbaugh
★★★★★
7 years ago
Brought my Suburban by because my check engine light was on. Patrick helped me out and answered all my questions. I was really happy with the help and his advice. If you are driving through from Houston to Colorado and have car trouble, I recommend stopping here.
Christy Weed-Adams
★★★★★
3 years ago
Awesome customer service. My battery died while I was there & they tested the battery & got it started again for me. Prices are good, & employees are knowledgeable & friendly.
Demetrius Moungo
★
☆☆☆☆
4 years ago
The little manager lady there needs to be fired or demoted because it took me 21 days to get a clutch the came from Dallas and then she ordered the wrong one. This has happened more than once. With the same person a little short lady with the dark hair. That is somewhat rude at times. I know if I have to go to that store she will be the last person I have do anything for me not even ring me out. She'll get that wrong to most likely
Alan Wessling
★★★★★
2 years ago
To store 320..the young lady behind the counter was very helpful.. And Garry for installing my new battery and brackets for me..Store 320 Rocks.. they went the extra mile for me..THANK YOU!!
Mary Cantrell
★★★★★
9 years ago
They ALWAYS help me choose products I need for the best deal...and help me troubleshoot what's going on with my car...no unnecessary sales...complete trust and confidence in Kemp store location where I shop....AND I broke down out west once - knew I cold trust Oreilly's who found me help and got me the right part to get back down the road home! Kudos!!!
Courtney James-Bailey
★★★★★
3 years ago
Thank you Jesse for helping me out with my battery this morning! I was here a few months ago with the same issue and another young man was prompt and got me on the way! Everyone's always courteous and helpful!
D Robins
★
☆☆☆☆
Edited 2 years ago
Most likely, these employees are underpaid and overworked. However, there is no excuse for lack of human decency. I was passing through driving home to Abilene TX. Never been to Wichita Falls and about to run out of gas and it was late. Lost the key to the gas cap. My cell signal was scarce with no Internet. I had not eaten in days starving, stressed and frantic. Conserving gas I called asking if they carried Mopar locking gas caps to get a key and told them of my dire situation. The "man" looked it up with an affirmative answer so I used my precious gas to drive there. He was very helpful on the phone but willfully ignored me upon arrival. However, "Katie" informed me they don't carry Mopar. I did notice smiling glances between the pair and was confused but now it make sense. "Katie" giggled and said the answer to my problem was on Youtube. Unfortunately, she refused to offer any further details. I could tell from her smirk "help" was not gonna happen. Still, I pleaded with "Katie" to help me but she remained silent with that smirk. However, she did offer a screwdriver but this was useless without knowing how to use it for my problem. I even asked to sleep in their parking lot since it was late and "Katie" replied "probably not due to police patrols". So I left and managed a limp to Walmart for the night. I used their wifi and Youtube showed others putting a screw through the gas cap to prevent it from turning. That was the simple answer to my problem. Thus, I purchased a screwdriver and screw at Walmart. Why couldn't "Katie" be helpful to someone in trouble and provide the simple answer? Why didn't "Katie" either give or sell me a damn screw along with those minimal instructions? Why did the "man" tell me they carried Mopar locking gas caps? This would be an extremely positive review if "Katie" and the "man" did the right thing. "Katie" and the "man" who misled me are terrible employees and obviously got a thrill watching me struggle. Again, there were several smiling glances between the pair. They misled me to O'Reilly's aware of my dire situation. Otherwise, never would have set foot in this pathetic business. They offered no goodwill whatsoever. This is simply a matter of human decency. I have gone out of my way to help others and given money to those in need. I have paid others rent, purchased food, paid phone bills, etc. "Katie" and the "man" should be ashamed and trained on human decency but doubt it would help. Basically, they took pleasure in watching my plight and would not offer a glass of water to someone dying of thirst. Based on other reviews this is not an isolated event at this store. Look at the elderly woman they would not assist in a previous review. O'Reilly's offers "canned" responses to a plethora of negative reviews. Obviously, this store has poor leadership/management resulting in a foul stench. Thank you. This event happened Thursday 05/18/23 at 8pm.
Shawn Walters
★★★★★
7 years ago
A bit of a wait at times, but I've always had good service from these guys. They're open late, and one of the three locations here (Sheppard) has a auto paint/body department. And unless they're slammed, it's never long before someone shows up to help you find what you're after.
shane Hansen
★★★★★
5 months ago
Good place great employees
Morgan Michaels
★★★★
☆
2 years ago
They accidentally gave my brother a faulty refurbished alternator but they made it right by giving us a brand new one out of the box still had stickers on it and I was able to fix my brother's car!! The price didn't change or anyting it was literally like a swap I gave them the bad one and they gave me a good one!
Lacy Burton
★★★★★
3 years ago
Staff members were amazing the gentleman working, whom I didn't get his name braved the cold and wind and replaced my battery. Awesome service, the young lady left her break to make sure I was taken care of.
katrina harris
★★★★★
Edited 4 years ago
Cooper at the store on Kemp, was very helpful. He helped me find the right replacement bulb I needed for my headlight, and showed me how to put them in. I’m very proud to say that the next time they need to be replaced, I know how to do it on my own! These employees definitely go above and beyond! Better customer service than I ever get from Auto Zone or Advanced Auto Parts. I’ll keep coming back!
Kitty Craig
★★★★★
2 years ago
So very helpful! Got my parts for a great price, lower than anywhere else! Price matching, knowledgeable, super helpful employees that came to my rescue for sure!! Thanks guys! Been going here for about 20 years or more, would definitely recommend this place!! Top quality all the way around!
Marsha A Hicks
★★★★★
a year ago
Great service, great staff. Great store. Knowledgeable, helpful and informative. I prefer O'Reilly Auto compared to AutoZone & was pleased to see that in Texas they hold true to their customer service and product standards (I moved from Oklahoma. They are my GoTo. OReillys was the ONLY place my Dad shopped for vehicle parts and accessories growing up & glad to see their business standards are still strong and customer service top notch with great price and selection . Recommend 5 stars!
Brother Maxwell
★★★★★
9 months ago
They helped me find the exact part I needed within 2 minutes of walking in the door. Customer service was amazing, and they were all extremely friendly
Sean Flores
★★★★★
a year ago
Great service and great staff! One of their staff members, Jesse, went out of his way to help me change my blinker lights and high beams! He was wonderful and super grateful for the help! I prefer them over AutoZone hands down!
Justin Browning
★★★★★
4 months ago
Been using this store for years commercially. They are always easy to work with.
Stephen Lopez
★★★★★
4 months ago
I big shout out to Cindy for helping me out this past weekend! Great customer service.
Ignacio Meza Jr.
★★★
☆☆
2 months ago
They do not have my order for ice melt did I ordered before the storm and they actually had to give me the bag they had set aside for store use the next day
DANIEL POWELL ABRIGHT
★★★★
☆
a month ago
Very good service, and very honest company. There was a big mistake made a few weeks back when installing a battery on my Tundra that I had at the time. Anytime a battery is installed with the terminals connected backwards its obviously not a good thing. This was obviously quite stressful, and repairs were needed. Oreillys provided all the parts to fix the mistake and gave me the parts to fix damaged electrical relays, Fuses and more. Anyways I do wish that they would have paid me for my missed days of work and all the money I had to pay to get around town those few days, but they did make sure my truck had the parts it needed to be repaired and they are very nice to me still when I go in in. Accidents happen all the time and its okay because we are only human and we just mess up sometimes, but I just wa ted to write this because the managers and biggest managers that I spoke with that made sure this all we t smoothly I just need yall to know how thankful I am that yall did the right thing. Thank you all so much!! Sincerely Daniel Abright
