Ontario Hyundai Service Department

Tharaka Wijerathne

★★★★★

9 months ago

I've had to visit the service department a few times for fixes, which was frustrating given my car is a relatively new Certified Pre-Owned (CPO) vehicle. However, the service department quickly resolved the issues and honored the warranty, which I greatly appreciate. This week, I brought my car again in for a rattling sound under the steering wheel. I wasn't optimistic about a fix, as the sound was intermittent and only occurred above 60 mph. Yet, my service advisor, Joseph Marquez, assured me they would fix it—and he delivered. They diagnosed and repaired the issue under warranty. The staff and technicians here are wonderful. I'd likely buy another Hyundai for my next car, solely because of this exceptional service department.

James

★☆☆☆☆

9 months ago

Bought my new car in December 2024. Immediately was contacted by Hyundai around multiple recalls on a brand new car. Brought the car in for those recalls and five other problems. I noticed the car was having. Again this is a brand new car. They provided me with a loaner car, and kept my car for two days. When I went to pick up the car, they made a big deal out of fixing all of my problems. Granted for them were recall related. The other five or what I pointed out. Of those five things they actually fixed only two so now I need to do the whole process all over again. Before I went to pick up my car, they assured me they addressed all of the issues. But as soon as I got in my car, I could tell three of them were completely ignored. And an additional issue popped up. Not sure what's going on with this service department, but my recommendation is they need to do an investigating with what is actually being done there. Maybe not make a big deal of the recalls and fix what the customer is actually asking them to fix. I have an appointment to go back next week, where I am making sure I will meet with the technician and not just trust the service person to relay any information. Which apparently they don't.

Mr Sam

★★☆☆☆

7 months ago

Brought my brand new car that's super clean for and oil change in return I got a dirty car with grease monkey hands on the hood, trunk and door. Bring your car clean. Get it dirty. Will never come back for this. Horrible service ever

Victoria Kawaguchi

★☆☆☆☆

a year ago

It happened again. Appears to be sloppy work again by the service department. I had the oil change in September 2024. 3000 miles later, my car needed 3 quarts of oil recently. I should not have needed to replace the oil after 3000 miles. I had a mechanic take a look at it, and he said oil was filthy and very low. I am not sure what the issue is with the service department techs if it’s a training issue or just plain laziness or incompetence. I don’t feel they take pride in the work and have no integrity. I did call the service department to let them know the issue two weeks ago and spoke with a female service rep who said she would talk to a manager, and I still have not heard back. I will try another Hyundai dealer next time.

Joseph N. Sawires

★★★★★

a year ago

I recently had the pleasure of working with Mr. Ahmed Ibrahim at Ontario Hyundai, and I couldn't be more impressed with his exceptional service. As a Service Advisor, Ahmed demonstrated a level of professionalism and expertise that truly sets him apart. From the moment I walked in, Ahmed greeted me with a warm and friendly demeanor. He took the time to listen carefully to my concerns and provided clear, detailed explanations about the service my vehicle needed. His knowledge and understanding of the issues were evident, and he answered all my questions with patience and clarity. Throughout the entire process, Ahmed kept me informed about the status of my vehicle, ensuring that I felt confident and well-informed every step of the way. His proactive communication and dedication to customer satisfaction were truly remarkable. I am extremely satisfied with the service I received, and I attribute this to Ahmed's outstanding work. He not only resolved the issues with my vehicle efficiently but also made the entire experience stress-free and enjoyable. I highly recommend Ahmed Ibrahim to anyone in need of a knowledgeable and helpful Service Advisor. His professionalism and commitment to excellence make him a valuable asset to Ontario Hyundai. Thank you, Ahmed, for your exceptional service!

Michael Passage

★★★★★

a year ago

Customer service should always be the number one priority and Spencer knows the definition of it. So Hyundai Ontario u guys can b successful if ur staff is successful, staff like Spencer, motivate them with whatever, kind words of appreciation or a gift card BUT make sure to tell ur sales and finance staff to b transparent and when they sell a service contract to mention the customer that the extended warranty company is NOT covering the full amount of replacement. Try to b NOT like other car dealers, I’ve been too long in the business that’s why I quit and became my own dealer. Thank u again Spencer in Service Center of Hyundai Ontario.

Jeff Hamel

★☆☆☆☆

a year ago

Sat around for 5 hours with an appointment for my car to be looked at 15 minutes before closing for a check engine light. Was told that the repair on my under 15k miles car wouldn't be covered because the cable was in the wrong place... They are the only ones who have seen the engine since I leased it. On the plus side, them moving the wire apparently fixed the issue and I haven't had to fork over $600 for a "repair". Previously I had to call them out on trying to charge me for an oil change. Scammers. It's a good drive to Cerritos but they are massively better.

Tony Vasquez

★★★★★

a year ago

Jessica our car sales person was very patient, professional. We bought a 2025 Santa Fe. The buying experience was not stressful compare to other sales employees. We went back to Jessica at Ontario Hyundai. I would definitely recommend her to anyone. No high pressure and transparent.1-10 she gets a 10.

Kerry Fine

★☆☆☆☆

2 years ago

After my service I found oil/greasy smears all over my center console arm rest. I notified the service manager who had the car taken back for cleaning. The vehicle was brought back with most cleaned but there was still a stain on the center armrest which I notified them about. The vehicle was taken back for another cleaning which came back still with the stain remaining. In order to make it right then are ordering a replacement for that part but this still is a huge inconvenience to me, having to come back and waste hours of my life waiting for this to be replaced. There are also oil stains I noticed after I left with my vehicle and got it into better lighting. These are above the driver door on the fabric over the window/door. The service was my first vehicle service with tire rotation and oil change. I also noted that all of my tires are reading different pressures after the service when they should be all equal… 35, 35, 36, 38. Careless job.

Shannon Sweda

★★★★★

a year ago

A collision meant extensive repairs and lots of calls and collaborating with my insurance. Robert Soliz stayed on top of things and kept me up to date, even following up on his day off. Seriously impressed and grateful for Robert and the repair techs.

lss boomer

★★★☆☆

3 years ago

They're still in the remodeling stages. My appt. was for 1:00 pm for a routine oil change. I was told the wait was expected to be 3 hours. It turned out to be 4. I took advantage of the Lyft service they offered to drive me home rather than wait at the dealership. But when it came time to pick me up, Lyft didn't have the space number of my home in the mobile home park where I live. I tried to contact the driver who was waiting at the front of the park for me (I was given 12 minutes' notice of arrival time, enough time, but was thinking he would be waiting in front of my house). I didn't get back to him fast enough on the phone to give him my space # so he cancelled. It was at least 20 minutes before another driver was available who I was able to talk to on the phone to direct her to my house.

湯幼明

★★★★★

a year ago

Huge thanks to Jake Stevens and Fred Spalding for taking care of my Ioniq EV on 10/05 which was a busy Saturday. They fix an issue from my previous service. I would sincerely recommend them to those who need help.

Denice Serrato

★★★★★

2 years ago

Just want to take some time to hype up Tracy! In Sales and the service department. I bought a 2022 Tucson and I had some issue here and there. Tracy and the service department have always been so helpful and always responds to all my questions and concerns. As someone with external anxiety having Tracy and the team at Ontario Hyundai to help with all my car needs has been amazing. Honestly I’m so glad I chose this dealer to do business with they really know how to treat their clients.

f curinga-harris

★★★★★

2 years ago

We had occasion this morning to bring our 2023 Palisade in for a concern and lucky enough to have Spencer Gilliland, the assistant service manager, handle it for us. He went above and beyond to help with our issue, even handling the problem himself. He is a friendly, patient, knowledgeable professional and I am grateful that we will have him to reach out to if we have any more concerns. Thank you Tim and Francesca Harris

Lindsay Owens

★☆☆☆☆

4 years ago

My car's starter went out. I called and asked when they would be able to fix it and very specifically told them it was my starter. They told me 24 hours - so I towed my car to their location. I had to call at the end of the next day to find out that they didn't have parts (so they lied that it would only be 24 hours). Parts wouldn't come in for 6 days. I told them I needed a rental, but they said that they don't provide rentals - they just refer you to Hertz. Called a week later (one day after the parts were supposed to come in), and was told it would be another 2 days. Called 2 days later and was told it would be another day but they would be done by 1pm. I called at 4:00pm the next day and was told it still wasn't ready. Note that I made every single one of these calls. Not once was I ever updated about any of this. Also, not sure how, but 1/3 of my tank of gas was gone (I just just filled up my tank the night before my starter died) when I picked up my car. And the milage in/out says that they didn't put a single mile on the car - so they never test drove it? Also, the milage in/out doesn't match what the tow guy recorded on my milage when they towed my car to the shop. It's just fishy all around. I won't be taking my car for service here again.

Gustavo Barba

★☆☆☆☆

a year ago

DEALERSHIP KINDA DIRTY. SERVICE ADVISORS DID NOT ADVISED THAT THEY DON'T TAKE CASH. ALSO ON THEIR OIL CHANGE COUPON IT SAIDS THAT THEY WILL WASH CAR, THAT'S A DAMN LIE. ACCORDING TO THE ADVISOR, THE CITY OF ONTARIO DOES NOT LET THEM WASH THE CARS CAUSE OF WATER OUTAGE. THIS IS THE ONLY DEALERSHIP THAT DOESN'T WASH THE CUSTOMERS CARS. I WILL NOT COME BACK! I DO NOT RECOMMEND THIS DEALERSHIP

Lisa Beano

★★★★★

2 years ago

The Service department staff were polite and professional. Waiting room was nice with a big TV, coffee and snacks. My car drives really well.