Pacific Alignment

Seth Jenness

★★★★★

6 years ago

Just had a alignment job done today and the owner said he could have that and the roter done by 2-3pm I said no problem and he had it done by 11:30am. And I went in around 9-9:30am great customer service for my first time coming will come again for more work and definitely recommend.

Andrew Ramos

★★★☆☆

6 years ago

They were friendly, but I did not agree with the work that wanted to be done and decided to get a second opinion. I am glad I did because the other place I went to fixed my problems for a much cheaper cost and did a great job. I felt that this place was trying to sell me things I did not need. Good news is they are open on Saturdays and were friendly and fast.

Jennie Charlton

★★★★★

4 years ago

This place fixed my issue within a few hours. I called and was told they can squeeze me in if i bring the car over right away. I was havingmajor issue with my suspension. They were very friendly and actually listened to what i told was going on with my car. I had someone install new lower control arm and lets say they didnt do it right. Im so thankful they were able to fix it quickly. These are def the guys to go to when having suspension issues. Thanks guys for the great service

Jason Evangelista

★★★★★

5 years ago

The go-to place for alignments for lowered vehicles. Made an appointment same day, friendly and prompt service. Detailed printout of before and after alignment. Would highly recommend this shop to anyone who needs suspension work. Will definitely come back.

Sam Khaki

★★★★★

Edited 5 years ago

These guys are awesome. Coming back from Lake Tahoe right as the pandemic had hit the states out cars steering took a scary turn. No pun intended. Could barely keep the car in our lane. Called a few places and just got answering machines until i called these guys. They were getting ready to close but stayed open until we got there. Once there they showed us the issue and explained what it will take to fix. We told them our situation and they stayed open to fix our car and for a reasonable price. Thanks a million!

نور الى الهدى

★☆☆☆☆

6 years ago

Not the professionalism that I expected. These guys put their focus more on the money side, rather than giving the best customer service. I feel like i was ripped off $85 for alignments. When i left their shop, my car was just a little better however, the following day (after 85mil drive) the alignment were performing poorly. FYI: they try to sell you service you really don’t need. Be cautious

Joshua Zatarain

★★★★★

2 years ago

I had a terrible experience driving back from a Tahoe vacation. Knew I had to take my car to a shop as soon as I got home. Called a few places but none of them answered except this one, and I was able to get in asap. My car was fixed promptly for a reasonable price. Would totally recommend this shop.

Tim J

★★★☆☆

4 years ago

Friendly staff. They seem really knowledgeable. The only reason I’m giving three stars is because they aren’t terribly great at communicating. My car was still pulling to the right when all was done. I suspected it was due to the fact I neglected to pay for the tire rotation and balance when I had the alignment done. Thankfully this was the case and it was only 26 bucks at Costco instead of the 80 they wanted to charge me, but they never communicated that to me. I had to figure this out on my own.

Alpha Marz

★★★★★

5 years ago

Needed alignment and adjustments on my camber angles and not only was I seen right away, I was treated with respect and courtesy. Not too many shops that treat customers like these days. The price was tremendously affordable and I was done way faster than expected. Definitely recommend the welcoming atmosphere and affordable pricing.. Thank you guys..

Mackinley

★★★★★

2 years ago

I called in and was able to get an alignment the same day. Everything was done in about an hour for $140. The guy at the front desk was nice. I would use them again if I needed work done on my porsche in the future.

Brian Matthews

★★★★★

3 years ago

I was really impressed with the service here. I really appreciate it when the shop takes the time to explain what they have done to your car. This shop took the time to adjust every part of my cars 4-wheel alignment. The alignment shop I went to before only adjusted the easy stuff or what they told me was the important stuff. My car drives like its on rails now, its so smooth around the corners I feel like I am driving a sports car. I highly recommend these guys. The price was cheaper then most other places and they are using laser alignment to make sure its perfect. Just look at the before and after on mine!

Tom Tran

★★★★★

a year ago

Extremely accurate and professional. Came in around 8 in the morning after calling just 5 minutes before. Needed custom alignment numbers for my lowered car and they had me out in less than an hour.

CJay Bassi

★★★★★

Edited 11 months ago

Best auto repair and alignment shop around !! Always friendly professionals & quick reasonably priced service. All their Techs are very knowledgeable they handle easily Anything from simple alignments on cars trucks, super cars. Ferraris gtrs lambos lifted rock crawlers They also do brakes, tires, suspension, auto repair, and your go to for aftermarket suspension and engine modifications. They specialize in Mopar Performance and GTRs. Tunes for your track cars

Sher s

★★★☆☆

4 years ago

Ok so my experience with them was bitter sweet. I came to them for a brake job. They did it for relatively cheap which was great but they still squeaked he said drive it a while and it will go away. So we did but it just got worse, I called them and they said it was probably the rotor but I asked when we got the brakes done if they were needed and they said no. I came back a few days later for a unrelated issue which they fixed. But they wanted to charge me another 300 to do brakes again and rotors. I just decided to do it myself. Brakes are quiet as a mouse now.

Victor Chat

★★★★★

4 years ago

My truck was vibrating at speeds over 50mph, so I thought it was an alignment issue so I asked for an alignment. Brian told me that it would be a wheel balance issue, not an alignment. Told him that I had it balanced twice already at a different shop. He put my front wheels on the balancer and showed me how off they were. He balanced my front wheel and vibration is gone. Honest and professional.

Cherrish

★☆☆☆☆

a year ago

I took my 2019 Nissan Altima to Pacific Alignment in September 2023 for a complete brake job and rotor replacement. The total price paid was $875 including parts and labor. Fast forward 2 months later. One morning when I was driving to work I noticed a slight squeaking sound when I stepped on the brakes. At first I thought I was just hearing things but my ears were not playing tricks on me. My brakes were squeaking after only 2 months of getting my brakes done. I was so annoyed because I had my car for 3 years and for those 3 years I had the same brakes that were on the car when I drove it off the lot. I called Pacific Alignment and I explained to the person that answered the phone what was going on. I was told that squeaking is normal until the brake pads are broken in. I thanked the person on the phone and thought nothing more of it until my brakes started grinding. At this point it had only been 6 months since I had my brakes done. I was in complete shock because I know when brakes start to grind that means that the pads are worn down and something is now grinding against the rotor. I called Pacific Alignment and asked if work done in their shop was under warranty, I was informed yes so I made an appointment. Before I took my car back to Pacific Alignment, I took my car to Midas to have a free brake check. The findings of the brake check was that my brake pads were COMPLETELY worn down and my rotors were RUSTED and that everything good be replaced for $1150.00. I was like no way, I am taking my car back to where the brake were initially installed. When I arrived at Pacific Alignment, I was helped by Brandon who informed me that they would take a look at the brakes. I showed Brandon pictures from when Midas checked my brakes and he said that they could redo the brakes but since it was past their warranty I would have to pay. I explained to Brandon that my originally receipt did not have any information regarding warranties and that when I called I was not informed of their warranty timeframe. Brandon printed out a copy of the receipt and then called his boss. When Brandon got off the phone with his boss he informed me that they could redo my brakes but I would have to pay the labor and that his boss was "a little butt hurt about my review that I posted." I explained to Brandon that the review was posted because after a few months and $875 my brakes should not be grinding. Reluctantly, I allowed Pacific Alignment to redo my brakes. I dropped my car off at 10am and received my car back at 2:45pm. Brandon stated that in all his years, he has never seen parts fail like the brake pads that were on my car. I thanked Brandon for his help and paid $287.70 for labor and informed Brandon that I would take my review down. Brandon provided me with my receipt and this time the receipt included the warranty of 1 year/12,000 miles on parts and 90 days/3,000 miles on labor. When I checked the receipt it states the diagnosis/repair: rear brakes are metal to metal. Brake pads and rotors replaced September 2023. Replaced under warranty. Why would brakes pad only 6 months old be metal to metal? CHEAP PARTS!!! Here we are right around the 90 day mark and guess what????? My F**KING BRAKES ARE GRINDING AGAIN. Now I could understand if I was a race car driver or participated in sideshows, but I don't I drive to work and home about 30 miles per day. There is no way this should be happening. I am not sure if it is the parts, labor or both. But this S**T is unacceptable. I feel so scammed out of $1,162.70. If the parts are the problem, get a new F**KING supplier. I would NEVER RECOMMEND ANYONE DOING BUSINESS WITH PACIFIC ALIGNMENT. THEY WILL TAKE YOUR MONEY AND DO A POOR A** JOB ON YOUR CAR. I WILL BE REPORTING THEM TO THE BUREAU OF AUTOMOTIVE REPAIR. I work for a large organization and I know that word of mouth can ruin any business. I will spread the word about PACIFIC ALIGNMENT.

Ozzie Jose

★★★★★

6 months ago

Great service, took 2 of my cars here. My 2020 accord and 2012 pilot. Both cars on separate occasions for warranty work. Alternators on both vehicles were replaced. Pilot also had axles, struts and power steering pump and serpentine belt.