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About Business
Pacific Alignment is a highly-reputable Car Repair service provider based in Stockton, CA. Pacific Alignment covers all facets of the Car Repair industry, with a focus on Auto repair shop, Brake shop, Tire shop. With over 91 reviews and an average rating of 4.5/5, Pacific Alignment is a trusted name in the industry. Their presence in Stockton, CA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Ozzie Jose
★★★★★ Great service, took 2 of my cars here. My 2020 accord and 2012 pilot. Both cars on separate occasions for warranty work. Alternators on both vehicles were replaced. Pilot also had axles, struts and power steering pump and serpentine belt.
Cherrish
★☆☆☆☆ I took my 2019 Nissan Altima to Pacific Alignment in September 2023 for a complete brake job and rotor replacement. The total price paid was $875 including parts and labor. Fast forward 2 months later. One morning when I was driving to work I noticed a slight squeaking sound when I stepped on the brakes. At first I thought I was just hearing things but my ears were not playing tricks on me. My brakes were squeaking after only 2 months of getting my brakes done. I was so annoyed because I had my car for 3 years and for those 3 years I had the same brakes that were on the car when I drove it off the lot. I called Pacific Alignment and I explained to the person that answered the phone what was going on. I was told that squeaking is normal until the brake pads are broken in. I thanked the person on the phone and thought nothing more of it until my brakes started grinding. At this point it had only been 6 months since I had my brakes done. I was in complete shock because I know when brakes start to grind that means that the pads are worn down and something is now grinding against the rotor. I called Pacific Alignment and asked if work done in their shop was under warranty, I was informed yes so I made an appointment. Before I took my car back to Pacific Alignment, I took my car to Midas to have a free brake check. The findings of the brake check was that my brake pads were COMPLETELY worn down and my rotors were RUSTED and that everything good be replaced for $1150.00. I was like no way, I am taking my car back to where the brake were initially installed. When I arrived at Pacific Alignment, I was helped by Brandon who informed me that they would take a look at the brakes. I showed Brandon pictures from when Midas checked my brakes and he said that they could redo the brakes but since it was past their warranty I would have to pay. I explained to Brandon that my originally receipt did not have any information regarding warranties and that when I called I was not informed of their warranty timeframe. Brandon printed out a copy of the receipt and then called his boss. When Brandon got off the phone with his boss he informed me that they could redo my brakes but I would have to pay the labor and that his boss was "a little butt hurt about my review that I posted." I explained to Brandon that the review was posted because after a few months and $875 my brakes should not be grinding. Reluctantly, I allowed Pacific Alignment to redo my brakes. I dropped my car off at 10am and received my car back at 2:45pm. Brandon stated that in all his years, he has never seen parts fail like the brake pads that were on my car. I thanked Brandon for his help and paid $287.70 for labor and informed Brandon that I would take my review down. Brandon provided me with my receipt and this time the receipt included the warranty of 1 year/12,000 miles on parts and 90 days/3,000 miles on labor. When I checked the receipt it states the diagnosis/repair: rear brakes are metal to metal. Brake pads and rotors replaced September 2023. Replaced under warranty. Why would brakes pad only 6 months old be metal to metal? CHEAP PARTS!!! Here we are right around the 90 day mark and guess what????? My F**KING BRAKES ARE GRINDING AGAIN. Now I could understand if I was a race car driver or participated in sideshows, but I don't I drive to work and home about 30 miles per day. There is no way this should be happening. I am not sure if it is the parts, labor or both. But this S**T is unacceptable. I feel so scammed out of $1,162.70. If the parts are the problem, get a new F**KING supplier. I would NEVER RECOMMEND ANYONE DOING BUSINESS WITH PACIFIC ALIGNMENT. THEY WILL TAKE YOUR MONEY AND DO A POOR A** JOB ON YOUR CAR. I WILL BE REPORTING THEM TO THE BUREAU OF AUTOMOTIVE REPAIR. I work for a large organization and I know that word of mouth can ruin any business. I will spread the word about PACIFIC ALIGNMENT.
Victor Chat
★★★★★ My truck was vibrating at speeds over 50mph, so I thought it was an alignment issue so I asked for an alignment. Brian told me that it would be a wheel balance issue, not an alignment. Told him that I had it balanced twice already at a different shop. He put my front wheels on the balancer and showed me how off they were. He balanced my front wheel and vibration is gone. Honest and professional.
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