Palmetto57 Volkswagen Service Center

Anthony J Davila N

★★★★★

3 years ago

The crew at Palmetto57’s shop was able to quickly address and fix my car issue (a weird tire that was causing my VW to wobble). They worked hard, and went above and beyond to assist me with my problem. I was actually able to attend a concert my sister had gotten me tickets for that night! Thank you Rolando and everyone, I really appreciate their care and professionalism.

I. Mald

★★★★☆

3 years ago

Dont expect amazing customer service but the vehicle service was fast. I dropped off my car Friday & went to check in on it the following Tuesday morning since was told it would be inspected Monday, to my surprise the car repairs were completed. Although glad to have my car back so fast, I expected a call after my car was diagnosed to be advised of the issue before any repairs began. As soon as I entered the office Daisy (svc rep) acknowledged me and said my car is ready, handed me invoice and asked me to sign it. I asked if the repairs were covered under powertrain warranty (bc I knew they should be) and there was an amount listed as owed. Daisy frustratedly responded she wasn't charging me anything and lifted up another zeroed out invoice in the air as proof, I didnt appreciate her attitude since she could have avoided this by informing me of such when handing me the invoice in the first place. She also claimed she called me and said it in an acccusatory tone as if it was part of some kind of issue. I didn't care to argue as this point was irrelevant being my car was already fixed and I'm being told they're already pulling it up front. By the way no complimentary car wash was done. After signing I asked if she could update the correct vehicle owner info as it was wrong on invoice. She impatiently responded advising only "they" could and she could only update it in her system while continuing to repeat only "they" can update it permanently bc its who she got the info from, I tried to explain my genuine confusion since whoever she got info from should have the correct info. I never understood who "they" is and just from watching her visible impatience in trying to clarify I decided to drop it. Why couldnt she just say yes I'll update on our end and you can reach out to whoever else to make sure they have the right info? Her rude delivery as if one were wasting her time with stupid questions is a problem. Daisy was quick and efficient but can work on her patience and listening skills bc she comes off condescending and rude even when shes the one that misunderstands someone, my experience in dropping off my car with her at the beginning was short of pleasant too. She told me twice looking at me annoyed as if I was stupid or deaf that the car would not be able to be worked on the same Friday I took it. I spoke to her slowly and kind so that she could understand me and told her I understood the first time repeating I was asking for an idea of when I can expect the car to be looked at for a diagnose if I did leave it since we agreed it could be a combination of issues on the car, she luckily fixed herself and her service was much better before I left. I read decent reviews naming her and maybe it was just a bad 2 days or she picks and chooses who she will be good to. With knowing that I still appreciate the quick and efficient service and would come back for that reason alone only.

Lacresha Broadhurst

★★☆☆☆

3 years ago

Brought my 2010 CC in for a check engine light. Was told that a broken timing chain caused a seized engine. Estimate was over $6000 without labor. But was immediately recommended to look for a car in the lot and see what arrangements could be made as my car is in great condition except for it not running 🤷🏽‍♀️. After taking the car somewhere else, even a replaced engine would NOT cost anywhere near $6000 with labor. Whether I have a random $10,000 sitting around to fix a car with or not, the fact that these types of estimates are given, that they offered to gladly take my car off my hands if I got another one with them, and that I am getting it fixed elsewhere for a decent price is beyond aggravating. If I trust the dealership to fix my car and the prices are always overinflated, why would I give you my business?

Ruben Rodriguez

★★★★★

a year ago

I have own many different cars and manufactures from Mercedes to VW and ford. The service at Palmetto 57 is the best service from the service agents to managers. Clean facility that it’s a pleasure to go and work while you wait. 👏🏻👏🏻👏🏻

Dyanne Diaz

★☆☆☆☆

2 years ago

I HAVE NEVER RECEIVED SUCH TERRIBLE CUSTOMER SERVICE. Yesterday, I passed by the service center at 7 am to have someone run a diagnostic on my car. The car is a LEASE, which I have had for barely 2 months.The day prior, though the car was on and in drive, it would not move. It was extremely stressful because it was a very busy street and I was in the center lane. I had to turn the car on and off 6 times before the car moved. KEEP IN MIND THE CAR IS BRAND NEW. For the man who attended me at the service center yesterday, since there was no blinking light on the dash, nothing was wrong with the car. I would love to tell you his name, but this man failed to even introduce himself to me when he came up to me. All i know is he was bald, had a beard, and was entirely incapable of providing me with any information. All he said was that they needed 48 hours with the car in order to figure out the problem. As a medical assistant who works every day at 9 am and cannot miss work, this was going to be a problem, so I asked him for a loaner. He immediately says they have no loaners and when I asked how I am supposed to get to work, he shrugs and repeats himself. I had to reiterate myself 3 TIMES before he said they offer a one way lyft service that goes up to 10 miles. I tell him my house is 14 miles away and my job is 19 miles away so what was i supposed to do. I have no one to pick me up and no car to take home or to work. Was he expecting me to just sit at the service center for two days? I asked when a loaner would be available and he said he didn’t know. HOW IS THAT EVEN POSSIBLE. So someone can just leave with a loaner and not return for 3 months. ONCE AGAIN HE SHRUGS. says yes basically. HOW IS THAT EVEN POSSIBLE. I ask for a manager. Says his manager doesn’t come in until 10 am. So they open at 7 am with employees who are very obviously either untrained or extremely incompetent and have zero information to offer people in need of assistance. As someone who received incredible service when leasing this car and continue to receive incredible kindness and consideration when I contact the man who sold me the car with any questions I have about the car; I was SHOCKED to have received such terrible service by this man and this service center. This service center was rude, inconsiderate, and it is utterly unacceptable. I TOLD THIS MAN I AM 21 YEARS OLD AND I AM SCARED THIS CAR WOULD LEAVE ME STRANDED ON THE EXPRESSWAY BACK HOME. AND HE SHRUGGED AT ME AND SAID THAT WAS ALL THEY COULD OFFER ME. That’s not even basic human decency. It is a SHAME that such a great dealership has to be tied to such a tragically terrible service center. As a woman and as a first time leaser, doing anything with my car is a scary experience and this man made me feel like this service center could not care less. I will be posting this same review to every platform I see fit, because I hope everyone, especially young working women, know this center will not give you the service and consideration you are deserving of.

Vale

★☆☆☆☆

2 years ago

Bought an Id 4 .. within one week, my car dash stopped working. When I took it the rude service lady said there isn’t loaners and there is only one tech who knows how to repair them . I left.. the following week the seals came off the car doors. Took it in and it’s been an unpleasant experience. The service dept is rude and they act like you are a bother. It’s been 2 weeks and they can’t tell me when I will get the vehicle back.

Juan Hernandez

★★★★★

a year ago

Shoutout to Juan Lopez (Service Advisor). On point diagnostic of issue with car, very responsive, sensitive of your time since the car was going to take a bit to diagnose, they send me in a shuttle and picked me up after car was ready. Quick attention to detail and overall very knowledgeable of the product he serves. Thank you Juan

Michael Morrill

★☆☆☆☆

a year ago

As if the fact that I paid almost double the amount advertised wasn’t enough, I had to wait 5 hours for a routine oil change. 5+ other customers came after me and left before me and as I was leaving another customer was quoted $100 less than what I paid for the same service. I’ll drive to another city for service before I go back there.

Rafael Garrido

★☆☆☆☆

a year ago

I will not return to your service. In the last service they did for me, I think that by mistake or inadvertently they took the wheel lock key and forgot to return it. Today, when I inform them of what happened, they tell me that they have their tools, that they do not use the clients' keys and What they suggest is that I buy a new kit. I don't doubt that they have their tools, but the key was under the radio, no one enters my car, no strange person and I know that unfortunately it happened there, I didn't like the answer, nor the solution they gave me, until today I go to palmetto 57 I won't be coming back again and you should start training your staff in terms of service and problem solving. The worst thing is that if I have an emergency I have no way to remove the wheels, now I have to go to a place where they destroy the insurance to change it

Zachary Schindler

★☆☆☆☆

11 months ago

Worst Dealership and service center. They lack communication and customer service abilities. Juan doesn't answer the phone and consistently lies about vehicle pickup times and his manager Rolando fosters this behavior throughout the entire department.

Igor Ivanchuk

★★★★★

a year ago

I would like to say thank you to Eliane for giving a great customer service! She did an amazing job while helping me with my car issue and was extremely prompt and helpful while communicating! In the moment when I was stressed with the car, she made sure to solve the problems very efficiently and made me feel that I’m was in the right hands! Great job and thank you! P.S. I would always recommend to have an insurance tho!

Yeinely Mirabal

★★☆☆☆

a year ago

My 2024 VW atlas was at the service department for nearly 6 months due to AC issues. I took in the car 3 times for the same problem. The 1st time they just added freon and a dye and sent me home, the 2nd time they said they test drove my car and the AC was fine but it looks like the drove it with the AC off because the problem persisted. When I went back the 3rd time I had a video recorded of the noise the AC made but the manager Jose De Leon said he "didn't hear anything" and made me feel crazy. Jose De Leon (the manager) NEVER ANSWERS the phone, you have better luck catching him in person than over the phone. Eduardo my service advisor was very responsive, the manager Jose De Leon should learn from him....

Darlin Lorenzo

★★★★★

a year ago

Usually get my service done at my local Rick Case in Weston and drove down to this service area since I called and they were able to take my car right away. That same day, they checked my Atlas, addressed my concerns and called me before the end of the day with a solution. Deysi helped me right away and was very nice, including their service drive employees and everyone inside the building. Highly recommend to bring your car here!

nnnn184

★☆☆☆☆

11 months ago

from the moment i got to the shop i felt like it was a total scam, daisy told me to wait. after 2 hours she told me i should’ve not wait and that she could send me home in a lyft. 2 hours of my time lost she could’ve said that as soon as i got there. Her excuse “i had a big line behind you” over the phone they told me inspection was 210 and oil change 110 for a total of 320. Got there she told me it was 340 ok 20 dollars more thats fine finalizing everything they came up with fees for 60 dollars of oil disposal and some other bs totaling 400 dollars i had to pay. 1800 they tried to to charge me for an alternator and serpentine belt, i got it fix somewhere else for a fraction of that price. Terrible customer service. If you tell me a price at the beginning should include all hidden fees. But Im glad i didn't get no work done there at the end it would’ve been 2500 with the fees they don't talk about.

Tiara Reid

★☆☆☆☆

5 months ago

AVOID this place! Sat on hold for 20 minutes before driving over just to walk in and still see my call on hold and all advisors talking with each other. No apology when I called them out. Still decided to set an appointment for my recalls but was told parts were on a national back order. This was in May….never got an update unless I called but was given the runaround each time about them still waiting on parts. I mentioned to them that my horn stopped working and they immediately told me it was the clock spring and is covered under warranty….great! Yeah sike, told me I would have to pay $200 for a diagnostic fee because there’s no guarantee that’s the issue even though they’re the ones who told me what the problem was. Said I would have to pay $200 regardless of them planning to have my car for other recall repairs. Finally called VW in August and they confirmed dealers in my area would begin receiving the parts in September. When I called back at that time, they told me they still didn’t have parts and didn’t know when they would get them. Called Gunther the SAME DAY, got scheduled for the repairs and got it done in the same week. OH, and Gunther did not charge me a $200 diagnostic fee to fix the clock spring because surprise…it’s covered under warranty!! Palmetto 57 is the WORST!

Fernando Martinez

★★★★★

4 months ago

I had an excellent experience at Palmetto 57 VW Service Department. Daisy Zabala's service and attention were truly outstanding from start to finish. She was helpful, professional, and made the entire process smooth and stress-free. I genuinely appreciate the great customer care — highly recommend!

Katherine Diaz

★★★★★

a month ago

I can’t say enough great things about Volkswagen Service Center Palmetto 57. Eduardo Gomez is my go to service rep. If he’s not there, I will literally wait until he is. He’s very patient, kind, and incredibly knowledgeable. He always does a full 360 check of my vehicle and clearly explains what needs attention in a way that actually makes sense to someone who doesn’t “speak mechanic.” I also really appreciate how he keeps me updated throughout the entire process. I truly don’t feel comfortable taking my car anywhere else. Also, shout out to the team in the back doing the work too. Thank you all for the excellent service!