Mercedes-Benz of Miami

Rocio Lopez

★★★★★

2 months ago

My experience at Mercedes-Benz of Miami was exceptional. Mike Ochoa, Juan Negron, and Kristina Dodevska provided professional, honest, and highly efficient service throughout the entire process. This is truly a dealership that cares about its customers. I would definitely recommend Mercedes-Benz of Miami to anyone looking not only for a luxury vehicle, but also for a first-class buying experience. Thank you for making this such a memorable experience!

Keyanna Francois

★★★★★

a month ago

The best staff and the cleanest location by far! Everyone is courteous and welcoming and they go above and beyond with their service. Herbert was very kind and knowledgeable and made sure to answer all of my questions and address all of my concerns. 10/10

Christie D.

★★★★★

a month ago

It was my first experience with Mercedes Benz of Miami. From my salesman Diego, to the appraiser of my trade-in Fernando, and my truly awesome financial advisor Josh, I felt I was in great hands. Everyone was professional, knowledgeable and made purchasing a vehicle what it should be: fun, easy and more than anything I felt the team was honest and trustworthy. A truly exceptional (and unique) experience. I highly recommend this dealership.

John Bestille

★☆☆☆☆

3 weeks ago

Please understand first and foremost that this dealership is an AutoNation dealer. That should tell you everything you need to know right there... This dealership that did not honor their offer to buy our car as advertised on their website. When they called to make an appointment to see our car, I explained to them that we were not buying a new car. They then ghosted us. Do not trust this dealership one iota if you get any numbers or promises. They are FoS.

Alexis Snyder

★★★★★

a month ago

My problem was resolved in a timely manner. Working with Mr. Daryl Jones was quite pleasant. He was very knowledgeable about the service rendered. He thoroughly answered all of my questions. He communicated with ease, patience and professionalism. Overall, his customer service was excellent and he represented Mercedes Benz of Miami well.

laisu yon-rodriguez

★★★★★

2 months ago

Precilla provided exceptional customer service during my scheduled appointment. Even though my vehicle was initially returned dirty, she immediately took ownership of the situation and made it right without hesitation. She truly went above and beyond to ensure my vehicle was returned clean and that I was completely satisfied. Her professionalism, responsiveness, and commitment to great service made all the difference. Thank you, Precilla, for turning the experience around! Employees like Precilla make a real difference and represent excellent customer service. Precilla should absolutely be recognized for her outstanding service and dedication to customer satisfaction.

ISVARAN JAYARAMAN

★★★★★

a month ago

Daryl Jones, Assistant Service Manager, was absolutely outstanding throughout the entire process. From day one, he ensured everything went smoothly and consistently kept me informed with daily updates on my vehicle’s status. Mr. Jones is highly professional, efficient, reliable, trustworthy, and extremely knowledgeable, always prioritizing his customers. He is truly an asset to Mercedes-Benz. Many people talk, but few execute — and Mr. Jones delivers exactly as promised. He provided a clear timeline and executed accordingly. My positive experience with Miami Mercedes is largely because of Mr. Daryl Jones.

Jeffrey S

★★★★★

2 months ago

Exceptional experience with Diego at Mercedes-Benz of Miami Working with Diego at Mercedes-Benz of Miami was, hands down, one of the best car-buying experiences my wife and I have ever had. From start to finish, he made the entire process smooth, stress-free, and genuinely enjoyable. Diego was knowledgeable, patient, and truly listened to what we wanted—never pushy, never rushed. He made us feel valued and confident in our decision, and that level of care is rare in today’s car market. What really sets Diego apart, though, is what happened after the sale. Even once the deal was done, he continued to check in with us to make sure everything was perfect and that we were completely happy. That kind of follow-through speaks volumes about his character and professionalism. Because of Diego, we will absolutely refer anyone we know to him, and when we’re ready for our next vehicles, we will gladly go out of our way to travel back to Miami just to work with him again. If you’re considering Mercedes-Benz of Miami, do yourself a favor and ask for Diego—you won’t regret it.

MARCO INCER

★★★★★

4 months ago

Excellent service! Had a sales person (Ernesto Lluis) spent over an hour showing us two models and test-driving them even though he new he wasn’t going to be the final salesperson. Next day we went to our sales person (Manny Fernandez), he was a gentleman and spent enough time showing us different options and helped us negotiate a great deal along with the general manager (Mike Ochoa), they both were very helpful and offered us a great deal and a great price for our trade-in. We went from test driving to signing a deal in less than 3 hours. Highly recommended!!!

Lis Perez

★★★★★

a month ago

I had a pleasure experience with the seller Manny, he was super professional, respectful and friendly to us. I went home with my new GLA 2023, it’s been an incredible experience with him and the Mercedes benz. Thank you

Val T

★★★★★

5 months ago

Ernesto Liuis sales rep... Most professional, articulate & follow thru on making customer satisfied & his work ethics and ability to deliver satisfaction is impeccable! If you need a MB... he's a GOTO person..

Michael Gordon

★★★★★

2 months ago

I can’t say enough good things about Carlos. From start to finish, he was honest, hardworking, and truly went above and beyond for me. He took the time to explain what was going on with my car, kept me informed every step of the way, and made sure the work was done right, not rushed. What I appreciate most is his integrity. He treated my car like it was his own and worked hard to keep the cost reasonable. In a time when it’s hard to find mechanics, service representatives you can trust, Carlos stands out as someone who genuinely cares about his customers and his work. If you’re looking for someone dependable, knowledgeable, and fair, I highly recommend Carlos. I’ll definitely be coming back and sending others to Mercedes Benz of Miami. 1200 NW 167th Street, Miami, FL 33169.

Antonio Lewis

★★★★★

4 months ago

This Is a review I am leaving after the great experience I had with salesman Ernesto. Last time I got a Mercedes I shopped around in a couple places. Ernesto tried to find me a good deal last time, but I ended up doing business with a different place, Ernesto told me that I should’ve told him. He would’ve gotten me a better deal, so I saved his phone number and this time I called him. I had this smoothest Experience buying a car I’ve ever had, he was extremely patient with me and helped me find for the right car for me. He actually found it in a different leadership and shipped it all the way to the Miami store so I could get the one I wanted. He helped me so much and next time I buy a car I’m definitely reaching out to him again. Thank you, Ernesto.!

Carla Moreno

★★★★★

4 months ago

My family and I bought a car from Mercedes Benz for the first time today. Johnny Robles came to our help from point A to Z, from trying different cars, test drives, picking out models, colors, budgets. I have to say, thanks to Johnny it was the smoothest and most wonderful experience during a time that is normally pretty stressful. We only came to look at some options, we only wanted to buy a car in December, but due to his knowledge and great negotiating skills, we left with an incredible car and a deal we couldn’t refuse.

Aysel Verdiyeva

★★★★★

a month ago

Enmanuel at Mercedes-Benz North Miami was absolutely amazing to work with. He went above and beyond to make sure I was happy every step of the way. I couldn’t be more satisfied with my car or the deal I received, and the finance department was equally great to work with. Overall, an outstanding experience—I highly recommend asking for Enmanuel!

Marcello Peschiera

★★★★★

4 months ago

I brought in 2 of my G Wagons and sprinter to MB miami and was extremely satisfied with the entire service department, but especially Herby. Extremely professional, very friendly and caring. he took care of all the small issues i had with my car, the services were done very very fast, same day for one of them that didn’t have much needed. i felt extremely taken care of, and know my vehicles were too. Will be coming back for my next sprinter purchase and all my services moving forward. highly recommend stopping by to visit

Julio Garcia

★★★★★

3 months ago

Just purchased my new GLE at MB Miami and had an excellent experience from start to finish. My salesperson, Manny, was knowledgeable, professional, and truly made the process easy and enjoyable. Gustavo in finance was just as great, everything was smooth, transparent, and stress free. I left very happy with my purchase and the overall experience. Highly recommend this team!