Tropical Collision Center

Jorge Martins

★★★★★

a month ago

I want to set the record straight regarding my experience with Tropical Collision. My 2026 Tesla Model Y was in the shop for quite a while, and I initially thought the delay was on them. It turns out the fault was entirely with State Farm’s processing. Throughout the entire ordeal, the team at Tropical was incredibly professional and friendly. A huge thank you to Gianni Tejera and Rich, they were so understanding of my situation that they even provided me with a loaner car while we waited for the insurance red tape to clear. I am very happy with the final results and their stellar service. Highly recommended!

M. Luisa Rodriguez

★★☆☆☆

a year ago

I had owned my vehicle for a month when I had an accident. It was all minor cosmetic damages. This is what I thought. I had a couple of estimates. They all said, superficially this is what we estimate. They ballparked along the same price range $4-5k. I chose Tropical because I felt it was a small business company and wanted to help us little people. 3 months and $22k later 😩, I get to pick up my car. I went through my insurance. It seems to be a double edged sword. I personally think, the company milked my insurance company for everything they could. The car looked beautiful, brand new. A day later, I had the car standing idle, its rattling. Badly!!! And loudly. Something it did not do when I bought it. I took it to the dealership. You might ask why not take it back to Tropical? I did not want my car to be held hostage for another month. It seems, the motor was leaning to one side. The dealership adjusted it. It runs like new again. Either Tropical did this for me to bring it back to them to keep milking my insurance company, or its sloppy workmanship. Hey.. I live in South Florida, anything is possible. I give it 2 stars because cosmetically, the car looks beautiful. Otherwise, I had to be the one calling every week for an update. It seemed every time I called, they would find something wrong with the vehicle. They removed the motor and did not place it back appropriately.

Kedrick Camper

★☆☆☆☆

2 months ago

Do not come here. They will tell you 2-3 weeks your car would be ready, it’s been over a month and my car still isn’t ready. Left side bumper and wheel alignment is taking well over a month. Everytime I try to call it’s always something new wrong with the car. I’m losing money and feel like they are making my car worst. I wouldnt even want my enemies to even come here. Not trust worthy at all. If you see a 5 star review it’s fake it’s their own people.

Raymond Preston

★★★★★

10 months ago

I came by after a tow truck destroyed my front bumper lip. And they took care of me. Perfect service no issues afterwards this is the best place to come to if you need body work

Enrique Montalvo

★★★★★

11 months ago

I just had my 2002 Lexus LS 430 at this body shop for rear end body work and WOW!!! Yes Wow!!! The job they do to repair the rearend is incredible. I would highly recommend anyone to come here for their car needs in regards to body work damage. This is the place. Ask for Frank Araujo…thank you Tropical Collision my car looks brand new🙏 see before and after.

Alexandra Ritter

★★★★★

3 months ago

Excellent service. Chris worked on my car and he really did an excellent job like nothing happened there with the bonus that I could pick up my car 5 days before schedule. His work was impeccable.

Lyle Chariff

★★★★★

9 months ago

Tropical Collision Center did an amazing job on my Tesla—fast, flawless repair and great service. Big thanks to Gianni and T for making it so easy. Highly recommend!

P Lop

★★★★★

a year ago

Amazing customer service and HIGH QUALITY WORK AND CRAFTSMANSHIP! I literally grew up in an auto body shop and know what it's like to repair and paint cars. I also used be an auto insurance adjuster and am very familiar with the red tape, and hiccups that can emerge along the way. These guys are real pros and worked great together with my insurance company to put my needs FIRST! They're certified repair shop for several automotive manufacturers and have EARNED their certifications! Special thanks to FRANK! AAAMMMAAAZZZIIINNNGGG FRANK with his service, kept me informed, accommodated me 10000%. He should get a raise! Hats off to FRANK & TROPICAL COLLISION!

BINAH DUVEAU

★★★★★

2 months ago

Such a great team and service every step of the way. Gianni, Chris and T are truly fantastic. I have now a brand new car again!

Destini Smith

★★★★★

6 months ago

I worked with Chris and had an amazing experience! I highly recommend this place! They were honest, wanted to do what was best for me and the situation, and really kept affordable solutions in mind! So thankful! Also the other staff were super friendly too I had a great experience. Definitely going back.

D J THORNE

★★★★★

9 months ago

Tropical collision went above and beyond in repairing my mini. They dealt directly with the insurance company who were trying to not take responsibility. Thanks to Tropical Chevrolet collision. They were able to negotiate proper rates through the insurance company to get the car fixed appropriately. The service front staff and repair with old spot on. I highly recommend tropical collision to get your car fixed.

Ocean Grown

★★★★★

a year ago

Just recently had my Silverado fully repaired by tropical collision not only was Chris very thorough. He was also very communicative and over delivered by finishing my car two weeks ahead of schedule. Gianni at the front desk was more than a pleasure every time I had to make phone correspondence or deal with any paperwork, and overall the attention to detail and quick turnaround on a relatively large job was incredible and I would recommend them to all of my friends/family and anybody that’s looking for a quality body shop in Miami.

Diego Marin

★★★★★

5 months ago

Amazing job, costumer service is great plus they finish before the promise date. This place is the best if you have a Tesla I am willing to drive for an hour just to repair my car at this shop, is very expensive but you get what you paid for 5 star quality work

Loraine Jacinto

★★★★★

6 months ago

They took care of me from the moment they started working on my Tesla Model Y until the moment they delivered it. It took exactly two weeks. They told me the car would be ready by September 29, but they finished it 11 days earlier. I highly recommend this place. The experience was excellent and everyone is very kind. Thank you.

Aliee Kovarick

★★★★★

4 years ago

The team here is amazing and provided excellent help with my Suv body repairs! Hopefully I won't need anymore repairs done but if I ever do (knock on wood) I would be more than happy to give them my business! The staff was very pleasant to work with. Provided me with feedback on the repairs and even the final result looked brand new!

Ashley Rose

★★★★★

3 years ago

The staff at Tropical Collision were great, they kept me up to date weekly with the status of my car every step along during a tough time for me. I was so thankul they had my Tesla ready within a month and on perfect timing on the day my rental was expired from my insurance. I was so happy that my car came back feeling and looking like brand new like the day I bought it, the repairs were seamless, thank you I will recommend your service to everyone.

Chris Hausbeck

★☆☆☆☆

Edited a year ago

Truly awful service and attention to details. These guys took 4+ months to repair my 2008 F350 super duty only to get it back so completely and bafflingly screwed up if feel it necessary to share my frustrations and as a cautious tale for anyone considering using this place as a repair facility. When I first picked it up when it was "done" they had purchased and installed an incorrect size and type tire and they hadn't noticed it until I pointed it out which they corrected with a used tire when they were paid for a new tire. There remained a 3/4" gap at the rear door they"repaired" allowing water to enter the tool box, the dashboard was a shocking sight with every warning light on, check engine light, abs, tpms. no one in the shop had test driven this at all or then the time to clear codes but they let me leave with it anyways with frank telling me "I know I shouldn't let you drive away like this but I'm pretty sure you know how to drive a car without abs" correct me but isnt this a criminal act?. They 'forgot'to replace the damaged front bumper after I stood with them the day it was towed in and went over all the damage as was reported to the insurance company. There were emissions hoses disconnected causing a check engine light to come on an about an hour of me finding where it was. ,the abs wire harness was hanging out of the engine bay,and they never hooked up the headlight telling me the connection was burned so I had to reinstall that for them too., there were spots beneath the truck they ground paint off for a welder ground that was left unpainted. The main under hood Fuse box was loose in the engine bay and burned fuses scattered on the cowl when I picked it up. The intake air box with mass flow sensor was incorrectly installed causing it to bounce on the radiator shroud. To top it off it appears as one of the tech's carved a curse word into the air box probably due to frustration.as you can clearly see In the photos there is paint already peeling on the box and chipped paint at the latchcpear signs of zero prep or knowledge of paint procedures.. the entire time it was being serviced they were telling me it would be months to get a simple leaf spring however I found one in ten minutes with simple Google search. I truly believe they are not acting in my best interest and urge anyone reading this to dig deeper in their comment section to see how they treat other people when they voice concerns. I have zero confidence that any of the work performed is correct as when they aligned the truck it was done with a tire that was a smaller diameter and the truck now pulls to the left. We contacted our insurance carrier,State Farm and they urged us to bring it back so that tropical collision could rectify the remaining issues. We cannot in any manner justify stepping foot in their location and I will be responsible for the repairs remaining. In summary, go anywhere else fast as you can.