Parks Buick GMC Greenville

Greg Sims

★☆☆☆☆

2 months ago

We contacted the dealership via email before our arrival to start getting a deal arranged because we were on a very tight timeline. We were engaged quickly with Melanie Fink who told us they would put together numbers for us before we arrived. We got there and learned that there is no Melanie Fink, and that it’s an AI email bot, and they didn’t even have the car in question anymore. It was still live on the website. This is a scammy, disingenuous way to do business. I was under the impression I was dealing with a real person and then the guy at the dealership said “surprise! She’s an AI and I’ll be helping you.” Car dealers have bad reputations exactly because of crap like this. Absolute nonsense.

Chrysty Morris

★★★★★

4 months ago

Greg was above and beyond. Pulled in just to window shop. After about 5 minutes we ready to leave because you did not have the vehicle on lot. He took our number and days later he had located the exact vehicle we were looking for. Fast forward a couple days and we were signing the paper work to my wife’s Christmas present. One of the easiest car purchases

Rae Moon

★★★★★

2 months ago

This place conducts honorable business. My husband and I purchased a used truck from them that they had just aquired. We test drove it and looked at it, but didn't notice the touch screen not working properly. I called the next day, Jason and Steven sent me to their stereo people for a quote. Its right at $700 and without hesitation they approved the work. I honestly expected some kind of push back seeming as we neglected to notice it and bought it as is, but they really do live by the Parks promise! Not only did they get the screen fixed, Ernie got us a better interest rate than originally quoted by actually calling the bank and added a 4 year power train warranty with 4 years of oil changes. I would definitely recommend them to anyone looking for a new or used vehicle and not wanting to get jerked around!

LeKeisha H

★★★★★

Edited 4 months ago

I had an amazing experience working with Mr. Ernie! From start to finish, he went above and beyond to make sure I got the car I truly wanted. I already knew the car I wanted and color, he helped me find the perfect vehicle, took me on the test drive, walked me through all the paperwork, and even handled the financing process himself. He made the entire experience smooth, stress free, and actually enjoyable. He has the best personality! If you're looking for someone who is professional, patient, and genuinely wants to help, this is your guy! I highly recommend him to anyone in the market for a car. Thank you again for everything! I love my 2025 Buick Envista ❤️

Bryan Redfern

★★★★★

3 months ago

The service advisors are excellent, quick and accommodating. We had recalls and came back to get them taken care of and Stephanie Jackson went above and beyond to take care of a loaner. We would definitely deal with her all the time if we could

Tyler Zinkowski

★★★★★

2 months ago

Alex was great! Even though we did not end up buying a vehicle from them - they were still willing and ready to make a deal! I would totally recommend this dealership if you are looking for a great price on a vehicle!

Yoitsme

★★★★★

3 months ago

Greg Dudley was excellent to work with. He made our buying experience great, literally the best encounter we've ever had at a car dealership! Parks Buick was overall a very friendly place that we'll recommend to anyone looking to purchase. Thank you!

Mark Trexler

★★★★★

2 months ago

My Parks Service Department contact was Ryan Dunlop. I have worked with him previously, and each time experienced Ryan to be thorough, responsive and pleasant to work with. Although minor service was performed during this visit and I was not in a rush to get my truck back, Ryan promptly greeted me, processed my request and called me later that morning letting me know service was completed and my truck was ready for me to pick up. As far as I am concerned, Ryan and all of your Parks Service Department team represent Parks Buick GMC quite well.

David Hulme

★★★★★

8 months ago

My salesman JB was very easy to deal with along with the rest of the team that did all my paperwork and got me out the door. I never felt any pressure whatsoever and it was all in all a great experience with Parks GMC. I will definitely be using Y’all in the future..

Vitaliy S

★☆☆☆☆

8 months ago

Very Disappointed with the Service Department I contacted the service department regarding an issue with my 2024 Hummer EV the small battery died, and now the car won’t start or charge. I can’t even close the door because of the battery failure. When I called for help, I was put on hold and told someone would call me back. No one did. I followed up again and was promised a callback, but it’s now been five days with no response. I was also told I need to arrange towing myself and bring the vehicle in, and when I asked whether this issue is covered under warranty, they simply told me to “call and find out” which I was already trying to do. It’s frustrating to spend so much on a vehicle only to be ignored when problems arise. This kind of service makes you reconsider ever buying another GM product.

river shoals

★★☆☆☆

a month ago

While the actual sale went fine, once I left the parking lot they seemed to forget all about me. There were touch ups needing to be done and was told bring it in Monday. Since I was bringing it in I asked to get a quote for a bed cover. May as well been taking to a wall. Never got the quote, never heard from my salesman about the paint problem on my drivers door. Doubt he’d even remember what the problem was. Went to a local shop to get bed cover and running boards. They were professional, knowledgeable and friendly, 3 days after first call they called and I got both installed. So yeah, disappointed with Parks attention to customer care.

Lorin Reed

★★★★★

11 months ago

Tony did an exceptional job finding me a deal and helping me with numbers to be able to get my 2025 with no money down. He communicated with me while I was at work in VA and made it where all I had to do was come and sign. Malik finished it with his hospitality and friendliness taking me on a test drive and telling me about my new SUV. Lauren was also dope! Thank you! Make sure you get with Parks for your next whip!

George Romano

★★★★★

6 months ago

We met our Salesman Gregory Gilberti back in May, as we were looking at a variety of different vehicles, he was patient, kind and respectful. When we finally decided on the Buick, we made the decision to order a 2026. Wayne Brock, was also key in ensuring the vehicle was ordered correctly. I wanted a dash cam, so he recommended a company and coordinated with them to have it included in my purchase order. In finance, Oliva was very efficient and made sure we understood all the options available to us. The entire experience from start to finish was amazing.

Scott “KEYSPANKER” Jones

★★★★★

6 months ago

*PLEASE READ* 8 Months ago, I bought a 2025 Buick Envision Avenir. I loved this car. After 5 months We began to notice a mildew smell. It worsened until the car was undriveable. I sent an Email to the dealership and explained the situation. Rather than put me though a case with GM which would surely have been a very lengthy process and many trips to Greenville from Winston Salem where I live. Joe D'Aurizio, the GM contacted me and offered to put me in a new car and take the mold issue off my plate. This is stellar customer service. Jason Newsome the manager, and Greg Gilberti in sales were on point and did not miss a beat. Greg must have walked a few miles chasing down vehicles for us to test drive. Jason endured so many times where we changed vehicles. In the end my new car deal was exactly the same as what I had with the Envision. Did I mention that I'm driving a 2026 instead of a 2025 AND I leveled up to the Buick Enclave. They exceeded my expectations and made me a customer for life. This is a real review of a real experience. Thanks to everyone for redefining above and beyond for me.

Donna Allison

★★★★★

a month ago

Our Salesman Malik is one the best/honest salesman we have encountered. He goes above and beyond to make sure all our questions were answered. And the rest of the staff we worked with are exceptional also. Thank you for your service. 5 Star Dealership

Trevor Shaffer

★★★★★

2 months ago

I recently moved to the area and needed some service done on my 2024 Acadia. Ryan, my service advisor, was outstanding from start to finish. He was very professional, communicative, and genuinely cared about resolving the issues with my vehicle. I had two warranty issues that Ryan and the team at Parks took care of with great efficiency. Ryan was transparent throughout the process, always keeping me updated on the status of the repairs and making sure I understood everything being done. It’s rare to find such high-quality customer service these days, and I truly appreciated the effort he put into making my experience a positive one. Because of the excellent service I received, I’ll definitely be bringing both of my vehicles to Parks Buick GMC for all future maintenance. It’s clear they truly care about their customers and go above and beyond to ensure their satisfaction. Highly recommend them!

Juan Anthony

★★★★★

2 months ago

Carolina auto collision center did an amazing job repairing my Chevy Silverado! My truck was supposedly going to be in shop for 2 weeks, but I got m vehicle return within a week! Very pleased with the staff & repairing crew. Thank you so much.