Century BMW Service Department

Renae O

★★★★★

3 weeks ago

Jim was great. So kind and walked me thru everything, to ensure I understood. They didn’t have a shuttle that day, but because they were slow they made an exception for me so I didn’t have to wait do 3 hours. Highly recommend!

Tameka Lindsey

★★★★★

a month ago

From start to finish everything went smoothly. As soon as I pulled in they immediately greeted me & got my information. Everyone I came in contact with were extremely friendly. They got me in and out fast, fixed the issue my appointment was for & diagnosed other minor issues. I was also sent a detailed report and actual video of them showing my car as they inspected it via email. Thank you!

Eddie Garro

★★★★★

Edited a month ago

Let me just say this, Century BMW service is outstanding! Brought my mini in for guidance on a bracket for the convertible and was helped by Ian Quelle who provided outstanding service, answered my questions and provided a level of service that Century should be very proud of. When I brought the car in for the actual work again Ian was spot on making the experience comfortable and worth it. Highly recommend Century BMW Service and ask for Ian!

boilingnuts

★★★★★

3 weeks ago

Treated like I was a celebrity. Excellent care for my car and felt it was important for them to know I was happy with everything they did.

Jimmy Newton

★★★★★

Edited 2 months ago

Brought my X5MC in for a wheel repair, vibration, and intermittent check engine light. Sheri, Emil, and Chris P. took great care of my vehicle! I knew I was very close on needing new tires and went with the upgraded Michelin tires from the old P Zeros. All the staff were professional, friendly (like family), and do exceptional work. I highly recommend you get your vehicle in with Sheri (Century BMW) to get your BMW taken care of.

Daniel Horgan

★★★★★

a month ago

Excellent experience @ Century Mini yesterday. Appointment was easy to get and we pulled right in. Service advisor Ben was excellent. Gave us a loaner when the service was going to take more than an hour. I wish the other dealers in the area were this attentive and service driven!

Ryan Rafalski

★★★★★

2 months ago

Easy to schedule service and check in is always easy and on time. We have taken our BMW to Century for years and we are always pleased. I have noticed that they continually try to improve their process and always feel like we receive a thorough inspection and recommendations. We work with Izzy Molina and he is hands down one of the most genuine people I’ve ever dealt with at a car dealership.

Phillip Patrick

★★★★★

2 months ago

The more I have gotten to work with them, the more I continue to really enjoy my experience. It has gone from a trip to the dealership to a very manicured, personable, efficient trip that I honestly never thought I would receive at an automobile dealership just generalizing for a moment. It has truly been a pleasant experience and the small touches they inject into service trips even have become very enjoyable.

David Amieva

★★★★★

a month ago

Our BMW service dealer experience was amazing, professional great customer service and care, we were informed and updated each step of the way until our car was ready. Our parts department advisor ADAM S. Was wonderful as always knowledgeable, professional and answered all our questions and got us taken care of with parts we needed. If I could given them 100 stars I would, world class experience.

TJ Rice

★★★★★

a month ago

Maintenance and Service: They were thorough with my diagnostic, kept me updated, gave me options. Price was actually cheaper than Bimmer Specialists. Honest answers to my questions even when they were not benefiting. Also didn’t budge on the professional customer service even after I’m sure I tested their nerves. Thanks Izzy and Mario. : )

Amy Dimenna

★★☆☆☆

a month ago

I recently had my BMW X3’s A/C compressor repaired and overall found the experience frustrating. Communication was a challenge from the start. The service advisor was difficult to reach and did not seem willing to fully listen when I had questions about the repair. Clear communication is especially important when dealing with major repairs, so this was disappointing. What concerned me most was when the mechanic came out to discuss the service and directed the entire conversation to my husband, despite the fact that I am the owner of the vehicle and had been handling the appointment. Being overlooked in that way felt dismissive and unprofessional. As expected with BMW service outside of warranty, the parts were expensive. However, I was also surprised to learn that the dealership charges customers a 3% fee for using a credit card. Given the already high cost of the repair, adding a payment surcharge felt unreasonable. I value quality service and professionalism, but this experience did not meet those expectations.

Rob R

★★★★★

3 months ago

Izzy Molina and the team at Century BMW are awesome! Got me in and out for an oil change in about an hour. Also did a complimentary inspection along with some recommendations. The service waiting area is clean, quiet and comfortable. Snacks and coffee to hold you over while you wait. They also offered to shuttle me to/from work if needed. Be sure to ask for Izzy on your next service appointment!

Idalia Gandero

★★★★★

2 weeks ago

I arrived early to my service appointment and I was promptly advised they were having computer issues, and that it might cause a delay. To my surprise, my car was ready in about an hour and washed too! Thank you Century BMW for the exceptional service!

Lulutrading

★★★★★

a month ago

One of the concerns I had with moving out of South Florida was no longer having my dad, brother, or brothers shop to bring my car to. I was nervous to go to the dealership as thats never been a process I’ve been used to. As soon as I pulled up I was greeted with smiles and welcomes from the staff. Izzy was my service advisor. I explained to him my apprehension and he was more than understanding and put my mind to ease. Once on the lift my technician Daniel saw a leak from a gasket. Although they send a video of the multi point inspection they let me go into the shop so I could have a better look. Daniel took the time to show me exactly where the leak was coming from and answered all my annoying and repetitive questions with patience. I ended up addressing the issue right then and there 100% because of how I was treated from the very beginning. Century, thank you for your team and you’ve gained a new customer!

Don Bishop

★★★★★

4 months ago

The service department at Century is great! Sheri, my service advisor was extremely thorough, professional and friendly. They sent me a video, showing the inspected areas and letting know the work was complete. They also provided friendly shuttle service to and from my office. I highly recommend them!

Janie

★☆☆☆☆

5 months ago

How can I put no star here? The services department was rude to me. I purchased a CPO and I asked the salesperson to ensure there would be new tires on the car and removed a mark on the front of the car . He say yep new tires had a flat tire called. Few weeks later tire pressure in the car was low didn’t think much of it because it was cold, but it continued. Contact the service department and they said it sounds like you need to speak with the Used Car Salesperson manager and he said “you probably hit something” of the bat he blame me. I took it to Mavis and had them look at the rim and the tire they found no issue. Schedule an appointment with the dealership. I’m summing this cause lot transpired and they very rude. Walked outside to take the car guess what tire completely flat. Call the dealership let them know I won’t be able to make the appointment couldn’t drive the car. I was suggested to call my insurance company. I said why do I need to call my insurance company I’ve only had this car good 6-week at the most only about 600miles put on the car. Then she said you might have roadside assistance on the car now I place the service call through the BMW app and on top of tire issue (I got a notification that there were malfunctions with the lights and windshield , ) but I would start with your insurance 1st. I refused that hung up with her and press the SOS button. They informed me you have 2-yrs roadside assistance and the features that come with it. I said well I wasn’t offered that not told by Service department when I called. Next the towed truck picked up the car. Finally got a response from the service department through txt after 5pm. Were they say the rim was cracked and the tire was flat(which I knew that) and I was stating how did rim get cracked. Then he proceeded to tell me I probably hit pot hole and how horrible South Carolina roads are and how another man just bought a car and was in a car accident had to get his wheel replaced (why does that pertain to me, idk) however I say nope I’m paying for something where I just took to a tire shop who didn’t see anything but now a rim broke. Sound fishy. The service department had me speaker so I’m assuming everyone heard the conversation and I recorded because it was them telling me how it’s my fault and I would have to pay. The next thing I ask what about malfunction lights and windshield and the other lights one of the service men/man who talked over me (it was two in the room) said the towed truck guy didn’t say anything I said I’m confused I made the appointment through the app all of my info should have been passed over. The one said BMW doesn’t make wheel rim that can withstand SC roads(again I recorded this) the guy told me he didn’t see anything service lights but agains it’s in my app it’s registered in whatever BMW database. Now I have to tow the car somewhere else where I’ve had men talk to down to me, speak unprofessional, blame me, dismissed if my issue or my concern one guys said put yourself in my shoes I’m sorry are you one who got lied too talked down too in a fashion you wouldn’t talk to your mother or wife, but sure put myself in your shoes. I feel like I’m been discriminated against cause I’m a women and they took advantage of me. Again no resolution and I have to now get this car towed somewhere else. Just bad a experience but who will listen let’s hope the BBB of South Carolina and BMW will listen cause I’m sending this to everyone I can think of

Chris Corsino

★★★★★

3 weeks ago

I was traveling from New York when an issue occurred with my BMW. Century was able to give me an appointment at 8 AM the very next day and had my car fixed and returned by 2PM. Their communication throughout the process was excellent and I am blown away by their efforts when it comes to customer service.