Pep Boys

Celestine Taylor

★★★★★

5 months ago

I am so grateful to the guys in the Orange Pep Boys. I had brake work done in Bpt on 10/5 and went back on 16th for the noises and found them closed. But the worst of that is the mess of my brakes the mechanic Charles found. Bpt had removed and didn't replace my emergency brake pads and a bolt for one of them (Orange repaired and provided emerg pads FREE OF CHARGE), Bpt told me my front brakes were good, Orange says they are not so and get them done asap. The big kicker, Bpt didn't tell me my front driver TIRE was about to FALL OFF. It needed a ball bearing and the whole Hub assembly. That was the screeching sound. I really think Bridgeport was trying to kill me. Anyone know a good lawyer 🤔. ORANGE PEP BOYS ARE ON THE MONEY.

Susan May

★☆☆☆☆

5 months ago

Waited 2 1/2 hours for tire change . The last hour and half there was no one else in area waiting. There were no other cars visible in the garage. I could see 3 empty slots in the garage. They all ate lunch while I sat there. I don’t know what they needed a break from, they weren’t doing anything. HOW ABOUT CUSTOMER SERVICE. At pep boys employees break come first. Then the lazy guys couldn’t even bother to put the spare tire back in the slot properly. I had to put it away. And it would be nice if they would hav filled the other tires with air to match the one they put on. Slow lazy service!

Topper Von Ace

★★★★★

a month ago

Awesome Job done by Junior and staff. Easy to set up apt and even took the extra steps to help with a question I had. All around great service!

Megan McNeill

★☆☆☆☆

2 months ago

Don't even bother. I had an appointment for 1pm. To have a flat tire plugged. At 2:30 I asked when it would be done. He said he had 1 tech and 5 cars... So I left. Extremely unprofessional. Shared no information for 90minutes. He also took people in who came in after me. I'm not sure why they even take appointments.

Raj Des

★★★★★

a month ago

Just get the bakes done at Pep Boys. Gentleman name Omar is really professional and great to.work with. THANK YOU Omar !! I will 100% recommend all my friends to use this place for auto serice.

Matthew Tutolo

★☆☆☆☆

3 months ago

Called ahead, confirmed with rep they would do the tire plug. Spent my Sunday afternoon going there to get it done, was turned away by the technicians claiming they had a policy if two punctures they would not patch and the person I talked to “ probably sounds like from another country and there’s no females that work here” . I called back the same female rep answered. She apologized, admitted it was her and claimed a manger would call me following morning. No one called. Never have I been so irritated and disappointed with a company over tires. They didn’t even check to see if they had one in stock to replace it. Seemed just last like they wanted to leave and not do anything else before the end of the day… the exact reason I called ahead to avoid.

Demitris Camacho

★☆☆☆☆

5 months ago

I was scheduled for a wheel alignment for a location that is indefinitely closed and a day that their "alignment guy" isn't there. Called on Tuesday the 19th and scheduled for Sunday the 26th. What if I had driven all the way to Orange the county location? Omar (the assistant manager) wasn't even really sorry all he said was we can only reschedule "brother". I was also in the system scheduled for this service. As managers you dont check the customer scheduling? Never came here and never will.

Warrior of the Galaxy

★★★★★

5 months ago

I took my car there to check the electrical issue. My battery kept dying but my regular mechanic said the battery itself, the alternator and the fuses are fine. He doesn't do electrical work so I took it to Pep Boys. They quoted me $140 for diagnosis. They had my car for 3 days and kept looking. They didn't give up and kept looking for the issue. Eventually they figured out that it was a computer issue so they reset it. The only thing that upset me was that my car was done and ready for pick up on Sunday but noone called me to pick it up till Monday. Well... I had to go to work on Monday and I didn't have a car. Luckily I can work from home if I have to. Other than that, I'm happy with the service and was only charged $140 they originally quoted me.

Gianmarc Grazioli, Ph.D.

★★★★★

3 months ago

The folks working here are fantastic! I booked the appointment online, the tires I ordered showed up right on schedule, the work was done well, and I received accurate updates along the way. Joray and Seraphin are also a pleasure to work with. I highly recommend this shop!

Angie Geonzon

★★★★★

a month ago

Joray is the best, customer satisfaction first. Even if I have no appointment Joray always find time slot for my needs. He is pleasant and welcoming with his smile.

Brandon M. Davis

★★★★★

2 weeks ago

Junior & Joray provided me with excellent customer service when checking in for my appointment and checking out after getting my Mazda CX-3 serviced. Pep Boys in Orange has been my go to for the last 6 months

Aimee Higgins

★★★★★

a month ago

The gentleman at the store were so polite and efficient. They took care of every detail. The app kept me up-to-date on the progress. I only use Pep Boys for all of these reasons.

Dee Clark

★★★★★

5 months ago

I went to Pep Boys at the Orange, CT, location because the one in Bridgeport closed, and no surprise why. My a/c compressor stopped working even though it, along with a pulley and serpentine belt was replaced at the Bridgeport location. Turned out the old seals were used, and that's why my a/c compressor stopped working. Ramon at the Orange location worked on my vehicle and both explained the issue and showed me as well. In addition, he saw that the engine mount was cracked and needed to be replaced. Remarkably, the technicians at the Bridgeport location were not only wilfully callous but also extremely negligent and lazy. They didn't care that their work was endangering the lives of customers and ruining Pep Boy's reputation, but also opening them up for lawsuits. I trusted that the work was completed correctly and had even given them good reviews. And for what? So that the work isn't finished properly? This is how reputations are irreparably harmed and businesses end up closed. I'm just glad that Ramon was the one who worked on my vehicle this time, and he was patient and caring. I'm very happy with my results. Thank you so much, Ramon, for your awesome work, and thank you to Seraphin and the rest of your crew for the awesome service you gave me today. I truly appreciate it.

Timothy E. Ryntz

★★★★☆

3 weeks ago

Friendly and professional but a little too long for a single tire change. I had all four changed in October in just as much time. But i will come back because i ultimately trust the service they provided.

Jefferson A. Ikediuba

★★★★★

Edited 3 weeks ago

I had an emergency issue with my car and all I had to do was Google nearby shops and “Pep Boys” took care of it. All within a few hours, even as it was inconvenient for them. They were very professional and straightforward. I think I just found my regular auto shop for future use. Thanks guys!

Antonio Divison

★★★★★

10 months ago

I came to install the four new tires I had purchased elsewhere. They were very efficient with the installation, balancing them, and doing the alignment for a very reasonable price. Thanks to the entire team; I'm already recommending them to everyone I know.

Chiquita Burroughs

★★★★★

a month ago

I recently visited Pep Boys in Orange, CT to purchase brand new tires, and the service was excellent. The employees (Junior, Joray and Elijah) were extremely helpful and took the time to help me choose the best tires for my vehicle while staying within my budget. The entire process was smooth, professional, and stress free. I highly recommend this location for great customer service and knowledgeable staff.