Pep Boys

Alisha Bowens

★★★★★

Edited 4 months ago

Mitchell and Xzavien consistently demonstrated professionalism and friendliness, delivering exceptional customer service. The provided email link facilitated seamless tracking of the vehicle's repair progress. The vehicle was repaired and completed in a timely manner. We would certainly welcome a return visit and recommend this location.

Charlotte Helms

★★★★★

6 months ago

Loved the ease of making an appointment from my mobile device for first thing the next morning. Appointment started on time and while it took more than an hour to fix a leaking tire, the analysis was very thorough and detailed. The waiting area was very comfortable and the service technician provided updates during the entire process. I would recommend PepBoys and this location to others.

Virginia

★★★★★

3 weeks ago

Excellent customer service!!! Tanner and Dillon are fantastic and took care of my car!! I’ll definitely return!

Jessica Brown

★★★★★

4 months ago

Went in Sunday and they fixed my tire free of charge. Made my day and much appreciated. Walked in without an appointment and they helped. It did get busy after I came in so when I come back I will make an appointment

Granville Walker Jr.

★★★★☆

2 months ago

I arrived at what appeared to be a very busy occasion for the shop. Tayler greeted me warmly and the team of technicians operated smoothly (Tanner and Xzavien), making my decision to visit Pep Boys a good one.

Margaret Bruner

★★★★★

5 months ago

My tire light came on as I was leaving my home. I went to the tire store where I purchased my tires. They put air in all of my tires. However, as they were putting air in the driver side back tire. I spotted a nail. I was informed that they couldn’t help with the nail. They were completely booked. However, the technician referenced Pep Boys which was located within the same area. I took there advice. I drove over to Pep Boys. I grateful for the referral. The service was excellent from the front desk to check out. Pep Boys repaired my tire. I am very appreciative of the professional service.

Alex Smylie

★☆☆☆☆

2 months ago

Didn’t pass my vehicle for “low tread” on tires. Took it to another place and it passed, was to there’s some wear on the outside but still in the passing range. Guess the second place didn’t just want to sell me new tires. Also, even with an appointment, car did not start getting worked on for approx. 45 minutes so I had to wait for the joy of being oversold. Avoid this place.

Chris Lee

★★★★★

3 months ago

Will definitely use their services again! Fast and efficient. Price was great. I had called Toyota at Concord and the quote they told was over $45. I paid $25!!!

John Dz

★★★★★

8 months ago

I have been using this Pep Boys in Harrisburg,NC for 8 years now. Amazing service every time with all my BMW’s. Tanner is the man and always available to point out anything he see’s as a possible issue. Will continue to be a returning customer!

Marvin Miles

★☆☆☆☆

4 months ago

⭐ WARNING – DO NOT GET ANY WORK DONE HERE! ⭐ I came in to have my airbag light fixed. I’d already tried replacing the front right ABS sensor based on an AutoZone code, but the light stayed on. I then asked Pep Boys to do their own diagnosis. They told me the issue was the front right wheel bearing and that fixing it would solve the problem. After paying for that repair, the airbag light was still on. When I went back, the technician acted confused and said, “What light are you talking about?” Then he told me the repairs they just did weren’t related and suggested I “drive around for a week to see if it turns off.” The next day, they quoted me $3,443 to replace the driver’s side airbag. I got a second opinion at the dealership—it was actually just a clock spring issue! Mitch, the PepBoys manager, tried to gaslight me and say that when I first came in he told me that Pep Boys doesn’t even work on airbags due to safety concerns, even though Dylan quoted me over $3,000 to perform an airbag replacement... They misdiagnosed my car multiple times and almost cost me $4,000 for nothing. Terrible service and zero accountability. DO NOT GO HERE UNDER ANY CIRCUMSTANCES!!!

Jordan Kolod

★☆☆☆☆

2 months ago

I just got pulled over for my headlight being out. Guess who just spent hours sitting at Mavis for my headlight to be replaced?? Yep. Me. So I look up at my oil change sticker, to let the cop know what date I had had my headlight replaced and guess what?? No oil change sticker. So they had my car for several hours, charged me almost $200 and apparently did nothing? Do I have any evidence they performed any work at all?? Cool mavis, real cool. I'll be back tomorrow morning for yall to perform the services I've already paid for, and then you surely won't see me again.

Jim Simmons

★★★★★

2 weeks ago

I had a brake system flush and fill. Did an excellent job. I am pleased with the service and the price was lower than other shops I contacted. Thanks Pep Boys

James Cunningham

★★★★★

a month ago

Always amazing service. Dillon up at the front is always helpful and knowledgeable. The tech Tanner always does such a fantastic job taking car of my many vehicles. My go to shop!

Kelley Turner

★★★★★

2 months ago

The Pep Boys in Harrisburg, NC was a very good experience for me. The staff was very nice, professional, and efficient. I was also very impressed with how clean the place was. From the lobby, to the waiting area. My service did not take long, and I found the service updates via text message very nice. I highly recommend Pep Boys Harrisburg…10/10!

Tanya Edwards

★☆☆☆☆

a month ago

I had an 8:30 a.m. appointment on February 7 for a tire repair and arrived on time. My vehicle was not brought into the service area until approximately 9:30 a.m. At 11:00 a.m., I had to request a status update and was then informed that the tire was not repairable. No proactive communication was provided during the two and a half hours I was waiting. Had I not asked, I would have continued waiting without an update. I also did not feel acknowledged while waiting and experienced a noticeable lack of empathy from staff. If appointment times are offered, they should reflect actual service capacity and include clear, proactive communication. This experience suggests an opportunity for improved customer service standards and appointment management.

Jade H.

★☆☆☆☆

a month ago

Paid $3300 for the main problem to not be fixed. If I ask for a full diagnostic…. That means the check engine light that’s on. If you’re thinking about going here for specific problems I’d just go ahead and buy a new car or find someone you trust. With a woman working the front desk I was hoping the stereotypes weren’t true. Went to someone after and they said I got completely ripped off for the price I paid. Unfortunately needed my car fixed so I had to get it done, but was hoping I’d actually be able to drive my car after spending that much. Went to autozone and they told me the actual problem in less than 5 minutes. Pep boys of Harrisburg returned my car late making me late for work, didn’t fix all issues and picked what they wanted to fix, read complaints from other customers who weren’t happy loud enough for waiting customers to hear in the waiting room. Overall if I could give them a 0/5 I would.

Savvy O

★☆☆☆☆

5 months ago

The “manager” I guess was MITCH. Oil cap was left off. Half my oil I just got changed is gone. I paid $102. Probably someone new, sure hope my car is okay. Going tomorrow to get this fixed, this is not professional.