Pep Boys

Viviana Leyva

★★★★★

a month ago

Eli and Felix were extremely professional and helpful, we really appreciate their service.

Matthew Burns

★★☆☆☆

2 months ago

I went in for an oil change and fuel system cleanse at 9am. Checked update log every hour. No progress made at 5pm, 6pm. Then received a cal at 650pm. I didn't get a sticker for next oil change (even though I know when to change oil) plus oil life on my truck was still at 85%. So I highly doubt they changed my oil.

M Micelli

★★★★★

6 months ago

Pep Boys on the North Loop did a great job with my front end alignment. They were a head of the scheduled completion time which was great because I was waiting. The only issue I had was they could find my lifetime alignment payment receipt previously purchased and told me I had to bring it in. This was a change as the last alignment they had it in their system.

Eric

★☆☆☆☆

3 months ago

New valve stems were not put on my vehicle on the two new tires that I had purchased. The receipt showed that I had paid for them. As soon as I got home I had a flat tire from one of the old valve stems failing. I changed to the spare tire and drove back to the store. They replaced the one failed old valve stem right away and said that my car was ready. I inspected the other new tire and noticed that they did not replace the second old valve stem that was left on the new tire. I asked them to replace the other old valve stem that was left on the tire, waiting again for them to fix this, instead of inspecting this the first time. Initially, they did not put the tires on in the specific positions that I had asked multiple times for. All of this is on top of purchasing the tires, booking an appointment, and showing up to the appointment only to wait an hour in the lounge after checking in, when they tell me that my tires were not even at the store. The valve stem fiasco was my second trip to the store when they notified me that the tires had arrived. The lack of attention to detail is unbelievable. I will not be coming back to a pep boys ever again.

Tony Padon

★★★★★

7 months ago

Angel helped me at the 610 North Store and the service was excellent. I had a flat tire that was not repairable. Replacing one tire did not make sense given the status of the other 3. He offered a good deal for 4 with a complete alignment of all 4. In and out in 3 hours. Great work.

Anthony Jefferson

★★★★★

5 months ago

I've been going to this Pepboy's for years, and I'm always satisfied with the service. And everyone always explain my situation in a way I can clearly understand. Great guys.

Erica Wyly

★☆☆☆☆

a year ago

Brought my car in for low tire pressure. They said they were having trouble with the wheel lock and they were scared to break it off. They stripped the wheel lock and one of the lug nuts on 8/13. Brought it back on 8/14 to the manager who told me his technician did not do this and I needed to leave. Called corporate and waiting on a response. Beware of this location!!!!

Ashley Pergande

★★★★★

a month ago

Fair price and does oversell you for things you don’t need. I would definitely come back and may even this weekend for some other work.

JD & Val

★☆☆☆☆

7 months ago

We have been LONG time Customers of Pep Boys for over 15 years. We went in for tires replacements and they recommended and certain tire explaining that these were like, kind and quality. We took advice since we are not tire experts and when w picked up the vehicle the tires highly changed not only the appearance but the drive of the vehicle. When we went back in they admitted they recommended the incorrect tire. We then had to pay additional to get the correct tires. One month later we had a complete blowout of a tire and when we called for replacement they informed us that because on the swap, our tires were no longer under warranty. This was NEVER communicated to us. Because we were desperately in need of a tire we asked if we could pay over phone. Instead they said they would send link for payment but never did. So here we are at discount tire having to pay for a mistake and misguidance provided by PepBoys. PepBoys lost a long time customer

Leonel Unlock

★☆☆☆☆

5 months ago

I made my appointment a day in advance and when I arrived at the store they told me they didn't have any staff to change my oil. That was frustrating because they wasted my time and the guy had poor customer service.

CHRISTINE CHAPPELL

★★★★★

8 months ago

The Pep Boys appointment I had was to have my A/C evaluated. Customer Service Rep Angel was courteous, kind and very professional. Angel explained my A/C issue in lay person terms for me to fully understand. Angel gave me a "warm and fuzzy feeling." I really appreciate, Angel!

Jose Briones

★★★★★

2 years ago

Every time I come here, I'm always surprised by their quick and friendly service. I'm a very skeptical person and so far I'm grateful that I have not been disappointed. Great place to service your vehicles.

Julio Ramirez

★☆☆☆☆

2 years ago

My wife took her Volkswagen Tiguan back in June for an oil change. We usually go to the dealer but thought it would be cheaper. I don't know what they did but 1 day later oil was leaking everywhere and it destroyed the serpentine belt. Meanwhile we are saving money to repair the leak. A few months later we take the car to the dealership and the oil has destroyed almost all the seals, a total of $6,000 worth of repairs. Maybe they don't know how to service european vehicles, I don't know, but we're never going there again.

sandra avila

★☆☆☆☆

5 months ago

My appointment was scheduled for 2:30 I get to the store an hour ahead off time, they where having trouble finding my tires after a worker signed off for them 1 week prior, when I finally find them they tell me even though my appointment is at 2:30 it’s a 4 hr wait that’s so unacceptable

Rene Moran

★★★★★

a year ago

After waiting for :30 min at Discount Tires just to have some assess my tire rotation/ balance request and being told it would be another 1.5 hour to actually get my vehicle on service bay, I headed to Pep Boys. It took me approximately :45 min. to check in and out and a wealth of service information. Angel {front desk attendant) was very knowledgeable and informative.

Benjamin Ferguson

★☆☆☆☆

a year ago

Scheduled my routine maintenance on a Sunday (my only day off), and was told upon arrival that the main mechanic is out and will be out for 2.5 weeks and so they can only perform minimal maintenance. I understand these things happen sometimes, but a heads up would’ve been courteous so I am not wasting my day off for nothing. It seems like the business was aware in advance that this mechanic would be out for weeks beforehand. It’s also strange that the whole business is inoperable if 1 person can’t come in. Also when I agreed to buy 4 new tires, they wouldn’t take remote payment which is really odd in 2024. Overall just not very respectful of my time

Brian Portis

★☆☆☆☆

4 years ago

Damage to my vehicle. Jack the car up without removing the Jack point covers which cracked the Jack point cover causing it to fall off. Do not take your vehicle here.