Pep Boys

Rico

★☆☆☆☆

a month ago

I’ve had a very frustrating experience with the Pep Boys at Red Rose Commons on Fruitville Pike. I scheduled two separate appointments, and both were canceled. I gave them another chance and booked a third appointment for 8:00 AM on a Saturday, only to be told when I arrived that the wait would be 3–4 hours — and this was just for a tire rotation. This location seems to consistently run behind schedule, and they do not notify customers ahead of time about delays or cancellations. It’s extremely disappointing to plan around an appointment, especially early on a weekend, only to have your time wasted. The customer service and communication need serious improvement.

Mac Gargis

★★☆☆☆

a month ago

Two times in a row I made an appt here and when I got there the same guy Steve is there saying it’ll get done when it gets done. What’s the point of booking an appt when a 30 min pre purchase inspection which take 30-1 hour takes 3-4 hours. I can’t go here if the dealership expects me to have the car back within a couple hours and it takes all day. My brother works at a pepboys down south and called them and told them to roll it in and they did. Unfortunately I never got a call saying it was done. I got a call from the dealership asking where I was at and so I went up to Pep boys from the Barnes and nobles and they had it ready to go. The time before was okay because it was my personal and it was an oil change but still I don’t want to have an oil change scheduled for 12:30 and we are leaving at 6, other places will get you in and out in 30 min or less. Don’t book an appt unless it’s at night a couple hours before they close, they’ll get it done in a timely manner then.

Heather Malone

★★★★★

4 months ago

I had a great experience at Pep Boys! The staff was friendly, helpful, and professional. They got my car inspected quickly and efficiently, and the whole process was smooth from start to finish. Highly recommend their excellent service!

Wendy Pender

★★★★★

2 months ago

My car died on the turnpike! Was jumped and drove immediately to Pep Boys where they installed a reasonably priced battery with solid reviews at no charge. Whew! Grateful for the prompt service and no drama!

Lois Robinson

★☆☆☆☆

4 months ago

This Pep Boys is not the greatest. I had read online they did a 120 Point assessment starting at $110 for people who are potentially purchasing a vehicle so you know whether to move forward or not. I made my appointment, went to the dealership to test drive the truck I might buy, took it to this Pep Boys, excited to get a 120 point printed assessment code read out in order to make my decision. 1 1/2 hours later, the mechanic called me saying, “ there’s nothing that’s the end of the world”….. what?? As I questioned him, he continued to say that. I told him I’d talk to him when I got there. As I walked in, they said it was $80. No print out, not much of an explanation. I asked where’s the codes and print out of the 120 . Points. He said, there’s nothing that’s print out abs that’s just what they call it. I then asked if they checked the towing pigtail abs they said No. they couldn’t because the 5 minute job would take too long. Their guy likes to go home on time…… they also said they didn’t have anything to check it with. I ended up having another mechanic up there in the area look at it and all he did was take a multimeter and checked it. This Pep Boys Stinks!!! Don’t go here!!!

Dave I

★☆☆☆☆

4 months ago

i was all good except they decided to survey me the first time i explained in said survey they did not provide an option to simplify unsubscribe. OK fine sent fredback told them not to send anymore surveys . lo and behold got another one today so since this company can't take ...well direct feedback this wasn't a hint i guess here we are on google now. so if you want to o be bombarded wirh bs surveys for basic work that was performed but just ok to then use them. if you value your privacy instead go.local.

Jillian Carier

★☆☆☆☆

5 months ago

Terrible experience here. I came in and was ignored for awhile. Told them i needed brakes and they then called to say i only needed frint brakes and back tires. I told them i had a terrible sound coming from my back brakes. They saud they looked fine. After a week with the sound so bad, i took my car to another place. When they actually took everything off in the back, they said my brakes were so bad my wheel was trying to lock up and Pep Boys not noticing it was dangerous. They said it melted and even warped my brake line. I was gaslighted into believing at Pep Boys that the sounds i was hearing was nothing. Save yourself money and peace of mind. Avoid this place at all costs.

Rik Kopp

★★★★★

Edited 5 months ago

My state inspection was overdue while traveling through the area. I booked an appointment online and they got me in right away. Steve at the front counter was extremely cordial and let me know they would call to let me know when it was finished. Went out to grab a bite at a nearby restaurant and got a call as we were finishing. I appreciated the friendliness, professionalism and promptness of the team. I would recommend this Pep Boys for anyone needing prompt service.

Nato532

★☆☆☆☆

a month ago

Broke my tire sensor by ripping off a seized valve instead of just using a light or some penetrating oil. Or at the minimum informing me of the issue before they broke my sensor and wanted me to pay for a new one despite them being the ones who broke it. Other than that they seemed mostly friendly but I still won’t be coming back

Tyler Nussbaumer

★★★★★

5 months ago

The staff explained things clearly to me and were helpful and understanding. I went in to get a blinker switch installed and asked them last minute to also inspect the car and rotate the tires. They got it all done. Overall good experience.

Siobhan Dalessio

★☆☆☆☆

3 months ago

If I could leave zero stars I would. Do not go here. Go literally anywhere else and check the reviews. Ask around to people in your life and find a different shop. These people take advantage of those that dont know every little thing about their car. These people take your money and demand even more. I will never ever ever come back. You all should be ashamed of yourselves especially the Gm. Thanks for absolutely nothing!

Jen A

★☆☆☆☆

6 months ago

Failed my inspection for a fog light. They wanted $55 for the bulb and $84 for the labor. I chose to let them fail me and fix the bulb myself. I paid that same day and was told to come back with my receipt and then I'd receive my inspection sticker. When I called about coming back I was told they didn't have a licensed service tech working that day that can give me the sticker. They said it would be another week until another tech would be in. So, I called in a week and was told I had to set up an appointment time. I set up an appointment time and showed up and was asked for an additional $41. I was never told I would have to pay any additional money. The sign clearly says in the lobby you get one reinspection at no additional charge. I tried speaking with the manager He was absolutely no help. I asked them to provide the company payment policy which they could not do. I'm very dissatisfied with this business and their lack of communication or professionalism. They may be looking at a lawsuit from me. They're shady and will rob you blind.

IV “Chubbs” IV

★★★★★

a year ago

Great shop to visit for quick and quality service. The team is also cordial, helpful and knowledgeable. Brought my car for an inspection and an Oil Change. Keep up the good work Darell, Corey and Mr. Izzy.

Elaine Veahman

★★★★★

5 months ago

Got metal in my tire. On a Sunday got me in and out in 3 hours with no appt...emergency. I was home 6 hours later after fixed no problems on interstate in the rain then country roads for 2 hours. Thank you 👌 so much.

RB Kettering

★★★★★

5 months ago

I had a terrific experience yesterday needed a new battery quickly for an out-of-town trip coming up. I was able to book an appointment online they got me in and out within an hour And had the battery in stockSpecial thanks to Corey and all the crew I would recommend this place for a great service

Dara Rowell

★★★☆☆

a year ago

The people that I spoke to were accommodating and transparent except when I scheduled. When I schedule they said it should take 1hr which is what I expected but when I showed up to my appointment I was told that it wouldn’t be ready until the afternoon. My appointment was 9am and my car was not ready until about 2pm. It’s fine if it took that long I just wish I was told ahead of time so I could have planned accordingly because I thought I was gonna sit there for one hour and then be able to go to work, but that changed and I had to Uber back to my apartment, work from home, and then Uber to pick it back up. Also, their emissions tester was not working, so that made the appointment longer because they had to send my car somewhere else and then bring it back to finish inspection. Then 2 hours after I got my car back I opened my trunk to see that my car was not put back in original condition—they changed my brake light at the top backside of my car—they didn’t but the cover back on, which I was able to do on my own, but they could have at least checked that my car was back in original condition before returning it to me. So basically if they were just transparent about the equipment and timeframe when I was scheduling and returned my car back the way I gave it to them. This review wouldn’t have been as lengthy.

Terri Urbansky

★☆☆☆☆

Edited a month ago

I parked my car on the edge of this Pep Boy’s lot for an event on Fruitville Pike and they called a tow truck 5 minutes after I parked. They are vindictive and cruel, especially the employee who works there named Steve. I would not trust them with my car. Update: Pep Boys corporate did the right thing and reimbursed me for my towing. While I appreciate their making this right financially, I am still left with the emotional distress this act caused. Overall, I think Pep Boys is a reputable company. I, personally, will avoid the Fruitville Pike business.