About Business
For professional Car Repair care in Carolina, Puerto Rico, San Juan, look no further than Pep Boys. Their team excels at delivering top-tier results for Auto repair shop, Auto parts store, Oil change service and related Car Repair needs. Their customer-centric approach has earned them a 4.3/5 rating based on 1154 pieces of feedback. They have become an integral part of the Carolina, Puerto Rico community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in San Juan, Pep Boys is ready to assist with your next project or repair.
Google Reviews
Soraya Medina
★★★★★
2 years ago
Excellent customer service. Employee very attentive and willing to work with customer with last minute requests. Way to do business!
Adolfo Gonzalez
★
☆☆☆☆
4 years ago
Went for a balance and I was second in line. After 35 minutes I ask what’s taking so long if there is no one else waiting and the employee got into an argument with because 35 minutes is not a long time for him. Anyways after an hour and a half they’re done and when I got home one of the tires had a drill bit 3 inches long in it. I cannot prove it but isn’t it suspicious after a discussion? If it were a nail but a drill bit like the ones used in there is not a coincidence.
Ramonita Roman
★★★★★
8 months ago
Excellent service. Employers had customers service skills.
Miguel Cintron
★★★★
☆
4 years ago
Good service and prices. Staff willing to help but sometimes selling and guarantees are different from reality. Like tell you a battery is 3 years guarantees and then find out is only 2 year and a half
skippychris10
★
☆☆☆☆
3 years ago
Fraudulent advertisements. They offer one price for their items over their website, but once you step into the store, all they do is blatantly lie to your face and overcharge you. I asked them why they couldn't honor the price they advertised online, and they claimed it was a rebate (it was not, it was a final checkout price with tax included with pick up at their store), then they said that it was a special discount offer that wasn't available (it was). I was finally overcharged 20 dollars over their own price, and finally, they wouldn't let me file for a refund, on the same day, with a receipt in hand, on a refundable item. Legalized robbery. Run away. They are lazy and deceiving.
Ivelisse Atiles
★★★★★
a year ago
I had kind of an emergency and I was able to get a new battery installed in my car in about an hour. The staff was professional and very courteous.
Enrique Garcia
★★★★★
3 months ago
Awsome service and quality.
Olga Benítez
★★★★★
a year ago
The sales representative was very courteous and helpful throughout the process. The job made on my SUV was great.
Paul Cruz
★★★★★
7 years ago
Great prices and service, no complaint with my recent transaction. I made an order on line and about 10 - 25 minutes later I was called from the store where they notified me that one or of my items were not unavailable at the store. They mention it might not arrive today. Facts were they called me early next day to inform me that one of the items I ordered will arrive at 2pm , so 2:05pm I received a call saying my order was ready for pickup. I felt good so I was not in a hurry since I needed the parts by the time I was on my RDOs day off. Like mentioned before very happy with my experience.
Yolanda Figueroa
★★★
☆☆
a year ago
It took 4 hours to installed, balance and align 4 new tires and I have to return because needs to be re align The guy in front desk appears to lack knowledge of the service they offers for the tires.
Jose Mejias
★★★★★
6 months ago
Excellent service. Responsible personel
Rafael Aleman Reyes
★★★★★
a year ago
Great service, fast and courteous. The staff were very helpful and made the process smooth. I will continue to support this business.
Olga M Areizaga Rodriguez
★★★★★
2 years ago
Had no appointment, and the time was not the best when me and granddaughter arrived, but they assisted, assessed the car,'s condition, and made us aware of everything, explained and did the job before the store closing. I was amaze of such great customer service and car repair. Their attention to details and courtesy was great at all times.
Angel Aulet
★★★★★
a year ago
Thorough mechanic despite unknown practice among them no to finish jobs other started. Seems like better electronic documentation is necessary for days over a day long in case electricity goes out all over the island, or generators fail or toouch partying over New years eve. Don't get me wrong, these guys worked on Dec 30, 31, and the 1st.🤘
Jose Manuel “JMG” Gonzalez Perez
★
☆☆☆☆
a month ago
The price onli was $73per tire and on the store was $80per tire
Carlos D'val
★
☆☆☆☆
8 months ago
Super pricey, nobody knows what anything cost, until they finish and ring you up. And I found a screw in my tire on my way out. Typical shiesty service everyone is accustomed to in Puerto Rico.
james greene
★★★★★
11 months ago
The service was courteous and thorough. They did a complete inspection of my car and kept me informed about my vehicle as they moved through each step. I am learning Spanish but we had no problem communicating. Thanks
nilda valentin
★★★★★
4 months ago
Alan in Pep Boys Carolina, Puerto Rico offered excellence in customer service. He showed genuine interest and solved the problem quickly and efficiently. Thanks Alan!!!
Christopher Wagner
★★★★★
6 months ago
I wasn't in the store 3 minutes before I was at the counter checking in my truck. They completely understood my service request and promised to get right on it - - -which they did! They make car repairs and maintenance such an easy task.
José Javier González
★
☆☆☆☆
3 months ago
I went to Pep Boys for a tire rotation covered under the warranty from when I purchased my tires. I was told the rotation could not be performed due to excessive wear on the front tires. However, regular tire rotation—typically every other oil change—is essential to prevent this exact issue. Instead of performing the services covered under the warranty, the focus consistently seems to be on recommending additional chargeable services. On multiple visits, I have been advised to replace air filters and front suspension components, yet tire rotations are never proactively recommended or performed. Additionally, when I have specifically asked for other concerns with my vehicle to be checked, those requests were not addressed. Overall, this has been a frustrating experience and does not reflect the level of service I expected.
