About Business
Pep Boys brings expert Car Repair solutions to the local community in Hatillo, Puerto Rico, Arecibo. From Auto repair shop, Auto parts store, Oil change service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Hatillo, Puerto Rico appreciate their attention to detail, leading to a consistent 4.3/5 rating from 1232 reviewers. By focusing on the specific requirements of the Hatillo, Puerto Rico area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Hatillo, Puerto Rico and beyond.
Google Reviews
Charley Ramos
★★★★★
7 years ago
This is the best customer service I found in this island. In my case they told it was going be a while that my issue was very technical, they did a variety of diagnostic test and even test drive the vehicle, I was there ffrom to 10 to 5 ,but they told me it was going be a while that I should get lunch, they me they want to get to the root of problem. I was very impress, after my test they pin pointed the problem. These people are really fantastic.
Noel Pol
★★★★
☆
a year ago
Excellent online setup and tire selection. Just had to wait over two for new tires. Thought that was a bit long.
Angel Ramos
★★★★★
a year ago
Great service overall, for new tires, balancing and alignment, and oil and filter maintenance plus back brakes replacement in another car.
Antonio Torres
★★★★★
a year ago
I have 2000 Chrysler Intrepid 2.7 engine, 6 cylinders. My vehicle overheated, had locked wheel-brocken caliper and also needed brakes. Got my vehicle back in a few hrs ×with a walk on emergency situation. I was far from my home. The shop employees/service desk showed me exacly the issue. Pepboys had brakes promo and got military discount added. Very happy as the issues were resolved and made it to my destination.
ROSE MURPHY
★★
☆☆☆
2 years ago
Went there spent almost $900. On tires and a battery because car steering wheel is shaking very bad and as soon as I get in car my car saying tires low on air the tech did not fill them to the required air and auto start not working. So he had to come take car and fill tires.They don’t even know they have to reset the auto starter after changing battery and the worst is that I get home and the car smells like burnt brakes.. they said they inspected but two days later steering wheel shaking again worst.. took to another place they said it’s a bad caliber. Pep boys said they inspected. I knew something was wrong when I got home and smelled that burnt wheel smell 🤦🏻♀️. And be ready to wait a lot and the app that keeps you to to date that they send you does not even work it never changes status from checking in. The counter man is very nice but techs working on cars is suspect because they can’t find what really is wrong with your car. SO I took back and of course they say it MUST have happened when we left. We took it there for shaking.. and theres an excuse always from them for a reason but not there fault to find why they did not do there inspection correctly n you spend money on other things then the reason it was shaking.
Milagros Vidal
★★★★★
9 months ago
The performance is excellent and I am glad to have a chance to express my thanks to you.
P Lugo
★★★★
☆
6 months ago
Not to friendly staff but did a great job!!!
Felix Figueroa
★★★★★
a year ago
Staff were very knowledgeable and friendly. Service was done in a timely manner. Car is working perfectly fine.
John Chapel
★★★★★
a year ago
The service and treatment from Juan Molina were superb, I have been going to him for the past several years since I own few autos and had always been of excellence !!!!!!
Richard Colón
★★
☆☆☆
Edited 3 months ago
I receive Emails with discount but here in Hatillo, PR don’t honor them. Also the military discount is only 5%, NOT 10% like most places and seniors is CERO(0) discount. Why????!!
J. Jordy
★★★★★
5 years ago
They were great today! My 61 month old Pepboys battery died after leaving my interior lights on for 3 days and their glass mat battery was on sale, and even though I wanted them to load test my old battery to be sure it was toast, I was in and out fast after ordering online. The new battery has a 48 month warranty which beats the competition and it cost less, and unlike the two nearby competitors it was in stock! My truck, not pictured, cranks in a split second now! My 3 year battery lasted for 5 years so I am optimistic about the new one, and yes I recommend both the battery and Pepboys!
Madeline Lopez
★★★★★
5 months ago
Costumer services excellent Zahira very helpful thank you so much
Calendar Only
★★★★★
5 months ago
Fast and has plenty of staff to assist. They help with a/c , battery, tires, suspension, and oil changes.
Nancy Soler
★★★★★
6 months ago
I selected Hatillo service center and I do not regret it. The level of professionalism, cleanness, and timely service was excellent.
Frank Vasquez
★
☆☆☆☆
8 months ago
Be prepared for the longest wait ever, customer service is ridiculous. I watched the guy working on my car bullshiting with one of his buddies in a vette outside instead of doing his job. If I did my job like this, I would be unemployed. Customer service every where in PR is a joke!
Brenda Lee Garcia Garcia
★★★★★
Edited 2 months ago
Excellent service. The team was very diligent, professional, and attentive. Hatillo is Highly recommended.
Adelaida Quiles
★★★
☆☆
a year ago
Had an assisted battery put in and checked a few things, and I waited more than 2 hrs . Ample parking.
rebecca padilla
★★★★★
4 months ago
It was near closing time when my vehicle was towed with two flat tires. Staff were courteous and professional and service was done quickly.
Ivan Garcia
★★★★★
5 months ago
I feel completely satisfied and professional, I like the full service and orientation about the car I recommend to Everyone that good, Thanks to All Crew’s of the store.
PhilYouIn
★★★★★
2 years ago
The air conditioning in our car did not work. Which is not what you would call life-sustainable in Puerto Rico. We went online late in the day and made an appointment for the next morning. A technician, Nelson, gave us immediate attention. After 20 minutes he took us to the shop and explained to us his exact diagnose. His manager then printed an estimate for us. We came back the next day and they made the necessary repairs. Nelson showed us the condition of all the old parts he removed. All mechanic shops should treat customers and have the know-how like this Pep Boys.
