Pep Boys

B. S.

★★★★★

2 weeks ago

While Jason, (mechanic) was doing an oil/filter change, he noticed other serious automotive concerns that needed immediate repair! Jason told Jose (asst. manager at the Thousand Oaks, CA) all the automotive problems he found during a complimentary vehicle inspection. Jose was very thorough in reviewing the information and sharing it with me. Jose was very professional, courteous and was a very good listener when I was informing him my automotive concerns with my 2006 Ford Explorer. Based upon my experience...I highly recommend Jose, asst. manager and Jason (mechanic) at the Pep Boys located in Thousand Oaks, CA. location. S.B. (customer) Corp. Management Consultant Fortune 2,000 (30+ years ~ retired)

Dr. Nicole Irving-Hogan

★★★★★

Edited 2 months ago

Quick, no hassle, and no stress from start to finish. The staff was professional and took great care of my car, finding the issues and making sure everything was handled properly. I really appreciated the attention and care. My little baby went home running better than when she arrived.

megan ching

★★★★★

2 months ago

My fiancé & I were up in the area looking at wedding venues on a Sunday when our car started making a grinding noise. We brought our car to Pep Boys since it was the closest mechanic/auto shop that was open on a Sunday. The service we received was top-tier. Jose & Jayden were kind, quick, and reliable. They were transparent and fixed the issue quickly. 10/10, recommend!!

Laura Seguin

★☆☆☆☆

2 months ago

I brought my car in the other day because I had a nail in my tire. The nail was in the dead center of the tire and was clearly repairable. Your staff told me it “couldn’t be fixed” and immediately tried to sell me a brand-new tire instead. That did not sit right with me, so I took my car down the street to Firestone for a second opinion. I did not tell them anything about what Pep Boys had said because I wanted an honest assessment. They patched the tire with no problem at all, with no upsell or pressure. After the repair, I asked if there was any legitimate reason Pep Boys would not have been able to fix it, and I was told no. The tire was perfectly fixable and there was no reason it couldn’t have been repaired. This experience felt dishonest and sales-driven rather than customer-focused. Trying to push a customer into buying something they don’t need, especially when the repair is straightforward, is not acceptable. I hope this feedback is taken seriously because situations like this are exactly why people lose trust in auto service businesses, and it is the reason why I will never be returning to Pep Boys for any service needs in the future.

MOSSMAN

★★★★★

2 months ago

Although I place a very high value on customer service, I’m a very busy person and don’t often take the time to write messages like this. However, the professionalism, care, and consideration shown in my situation truly compelled me to do so. My car battery died and my vehicle would not start. AAA—by the way—is absolutely worth its weight in gold. Here in Southern California, on the Malibu end, Austin from AAA came out and assisted me. He was efficient, professional, timely, and clear in explaining that my battery had died. He also referred me to an excellent Pep Boys location at 2099 E Thousand Oaks, which turned out to be a fantastic recommendation. At Pep Boys, Michelle and Jose—along with Jose, the technician who worked on my car—were absolutely incredible. Their friendliness, kindness, and the genuine light in their eyes were immediately noticeable. It was clear they truly enjoy helping people. Not only did they make the process easy and stress-free, but they also gave me an exceptional deal. I had already received multiple quotes from other places and never mentioned them—yet they beat those prices by a significant amount. That meant more to me than they probably realize, as money is tight for me right now. They also took the time and paid close attention to detail to ensure everything was done correctly and thoroughly. I felt confident driving away knowing my car was in excellent condition. I honestly cannot thank them enough. More than anything, it was their genuine friendliness and humanity that truly made my day. Experiences like this matter, and they deserve to be recognized. Thank you again to AAA and to the outstanding team at Pep Boys for turning a stressful situation into a positive one.

Stacy Rothberg

★★★★★

4 months ago

Michele is awesome! Grateful for how she helped me navigate the best way to get my headlight replaced. Her kindness, calling the Simi Valley Pep Boys & time were greatly appreciated. Michele’s caring, customer service & dedication is an asset to Pep Boys, especially on a rainy day with lots of customers.

Skye Soderberg

★★★★★

5 months ago

I was super confused with what was going on with my car, after being told by another place my car was fine I kept driving but same metal sounds was getting worse. So wasnt fine. Called and took my car to Pep Boys had an appointment. They were so kind and efficient with their service. The kind woman at the front desk, was amazing I think her name is Michelle, she was so kind to me. She helped me with pricing and was patient when I kept asking for more things. Prices were very decent. Im thankful I took my car here cause yes there was a problem and Pep Boys caught it. Thank you so much!!! Will definitely be back if I need to :)

Asha Catling

★★★★★

a month ago

Michele is the best. She let me know what was going with my car. Amazing service. Thank you Jose for resetting the battery and going on a test drive to make sure it was healthy. I appreciate you!

Krish Santhanam

★★★★★

4 months ago

I was at this location to do CAL/OSHA inspection, Camry oil change & cabin filter change. The Manager Gus Mendoza was very friendly and helpful. Since he is doing excellent service, service line was full with a wait time of more than two hours. He politely requested me to take an appointment on a later date.

Tami Allen

★★★★★

a month ago

I was very pleased with the service I received! Everyone was very nice & professional. Gus was terrific! He honored my warranty & I was very happy! I would highly recommend this Pep Boys!

Ed Herbert

★★★★★

2 months ago

Michelle was professional and courteous at check in and check out. She called me to inform me what needed to be done to my vehicle. After the work was completed she called me again to say the truck was ready for pickup. Michelle has waited on me previously and always with a smile! Thank you Michelle!

Buddy Singer

★★★★★

3 months ago

I have had my cars serviced at the Thousand Oaks store for a couple of decades. Michelle is a superstar - friendly, courteous and always going above and beyond to make sure I’m getting the best prices. Michele is a superstar! I wouldn’t think of going anywhere else. Thank you Michelle.

Tiffanie Cross

★★★★★

a month ago

Jose was quick. Efficient and Pep Boys is extremely affordable compared to the local dealerships. He fixed my tail, light and less than 30 minutes

Roman “FaraoN_II” Kovalev

★☆☆☆☆

10 months ago

This is the worst service I have ever encountered. I just came to change the oil. I waited in line for 2 hours and in the end they couldn't change it, saying that the battery was dead. They broke it. I went to fix it at a neighboring Toyota service center, where I spent 5.5 hours fixing it and paid $490 for a new battery and the consequences of its breakage. I returned to the service center, but they said it was too late, they were closed. But he said: "Wait, I'll check and come back." I waited 15 minutes, of course he didn't come back. I came to the office myself, and he had completely forgotten who I was. He suggested that I come back in 2 days. Why did I wait? This is disrespect for a client who is already tired of you. 1 star

todd smith

★★★★★

2 months ago

Made an appointment with Michelle at the Pep Boys in Thousand Oaks and she was so professional and knowledgeable and followed up about the progress of my truck . I have always had great service and have built a trust that’s hard to find in that line of work . Another great result thanks Michelle and crew

Ravi Kiran Tatavarthi

★☆☆☆☆

5 months ago

HORRiBLE customer service. This is my first time visiting Pep Boys ever and it’s a pathetic experience. Never visiting this place again. I had a charging system issue with my Honda Pilot and I brought my vehicle to this center for diagnosis. Michelle assisted with the check-in. An hour later, she called me and said it’s an alternator issue and needs to be replaced. She gave an estimate of $850, $385 for alternator and remaining for labor. I asked if there is any discount, she said they can’t do anything on the part, but they could give discount on labor to a total charge of $700. I was amazed for the customer service and asked her to proceed. Later in the evening when I went to pickup the vehicle, I realized that they put in the remanufactured alternator and the charge is $258 for the part. She never told me they are going to install REMAN alternator. I questioned the part and the charges, the person checked the stock and they said they don’t have the new alternators in stock. He asked me to call back the next day as Michelle had left for the day. Next day, Michelle argued with me that they will always install REMAN alternators and she thought I was aware of it. I told her she quoted $385 for alternator (charge for new one) and the part they installed is $258 and she never discussed this with me. She said I asked for discount and she replaced original part with this one and completely denied the labor discount that she offered in previous call. I don’t trust this place, these people are liars and never taking my car to this place again. This place will be out of business very soon for their bad business practices and poor customer service.

Jenn Abdelmesseh

★★★★★

2 months ago

I’ve gone to pep boys for 20+ years now. Different cities and locations and I’ve always felt like they are honest I recently took my car in bc brakes were shaking on downhill. They were honest and said it’s only front brakes and I only need to resurface rotors. They could have said it’s brakes on both axels or that I need new rotors but as always they are honest. When I had my car at the dealership over 2 years ago for a recall they told me all brakes need replaced and the brakes were really bad. Not long after that I went to pep boys for an oil change and they said brakes were fine and about 50 % on the pads. And my brakes were fine for the last few years. In an industry where many seem to be dishonest and recommend unnecessary things to make money the honesty at pep boys keeps me loyal and makes me recommend them to everyone