About Business
Pep Boys brings expert Car Repair solutions to the local community in Rialto, CA, Rialto. From Tire shop, Auto parts store, Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Rialto, CA appreciate their attention to detail, leading to a consistent 4.1/5 rating from 680 reviewers. By focusing on the specific requirements of the Rialto, CA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Rialto, CA and beyond.
Google Reviews
R.R.Poirier
★★★★
☆
6 years ago
Just stoped in to get some Lucas oil. It does seem to take a bit of time to check out. I’m not going anywhere soon. Service wasn't bad it just took a long time to process my payment, I really don't have to be anywhere it's on my morning walk.
Valerie Javellana
★★★★★
6 months ago
They are always courteous and helpful. The prices are reasonable and I trust them more than any other auto shops.
Diana Ornelas
★
☆☆☆☆
6 months ago
I went to go put on a new tire on my car and then they had said one of my sensor on my rim was either gone or broken and they advised me to let them put on a new one for free.long story short they took almost 2 hours to do that and not only did they take forever , I myself witnessed the mechanic walk away from my car with my air conditioner full blast well he stopped working in my car to help some damson man with his tires well mean while I was running out of gas in my car, I looked at one of my rims and they had scratched up my rims , and I was livid , the mechanic tried to tell me the scratch on my rims was already there which was a lie , and I just took my car and left never again. He was very un professional with his job . PEPBOYS suck !!!! hires unprofessional people .
Mama Ceesay
★★★★★
2 years ago
Ricardo, the manager, is professional and helpful. He brought out water for everyone while we were in the waiting room. Also, this location provides exceptional service (from inspection to oil change).
Nnedi Luna
★★
☆☆☆
6 months ago
service here is incredibly slow and inefficient. Mostly in part because Ricardo is forced to pick up the extra slack that his many useless employees leave in their wake for him to clean up after him. Many will disappear only to show up when the line is out the door. Management could benefit from training or rehiring more efficient workers so as to avoid this kind of thing for future paying customers.
Matthew Wilson
★★★★★
a month ago
I had a misunderstanding and they took the time to call me and explain the misunderstanding after the fact and feel wrong for that . Always have the job done in a timely manner
Victor Dang
★★★★★
a month ago
They helped me out with the tire pressure quickly and cheaply. Definitely will come back for any other problems.
Mohammad Khan
★
☆☆☆☆
4 months ago
Scheduled an appointment online and when I got to the store the mechanic tells me I would have to leave the car overnight. Initially he told me it’s just an online appointment which makes no sense, because why allow customers to schedule if it means noting.
Victor George
★
☆☆☆☆
9 months ago
Review: Avoid This Place at All Costs! If you value your self-respect and time, I strongly advise against visiting this establishment. My experience was nothing short of frustrating and disrespectful. I had an appointment scheduled for 11 AM, but upon my arrival, the staff pretended not to recognize my appointment. They then instructed me to return after three hours and leave my car there, which left me feeling helpless. After waiting for an additional three and a half hours, I returned only to find that my car still hadn’t been fixed. I ended up wasting my entire day. What’s even more ironic is that the place was completely empty during what should have been a busy time. It seems that the entire neighborhood is aware of the poor service this shop provides. Given my experience, I suspect that Pep Boys may be on the verge of shutting down this location. I highly recommend staying away from this place if you want to avoid a similar ordeal!
Larry G
★★★★★
7 months ago
This Pep Boy’s is the default repair shop that my daughter uses. On the 3rd of July her check engine light came on and the code indicated coolant thermostat. Unfortunately this Pep Boys was very busy that day, so we took it to another one. They repaired the car in a prompt professional manner. However within a month the vehicle would experience intermittent high temperatures. We took it back to make sure their repair was done properly. They assured us everything was fine even though they did not have any interest in even looking at it. That was disappointing. About a week later coolant was appearing under the car. We called this Pep Boy’s on Foothill, and spoke to the manager Ricardo. Ricardo is polite and professional and assured us that they would diagnose the issue and if the original repair was faulty Pep Boy’s would stand by the warranty. Remember this facility is not the one that did the original repair. The thermostat installed was defective so Ricardo and his team replaced it at no charge. The work was completed the same day. We even had a few other things taken care of in appreciation of them standing behind their company’s work. If you value honesty, professionalism, and politeness on top of a job well done this is the place to go. The car is running great! Ask for Ricardo, he was a joy to deal with.
Zippykeith Ie
★
☆☆☆☆
6 months ago
This place has become a complete joke with long wait times, cancelled appointments, and extreme unprofessional. I would strongly advise against visiting this establishment. I had an appointment scheduled for 10:30 AM, but upon my arrival, the staff said there were 15 cars in front of me, but appointments are 30 minute increments. They the told me my car would be ready in 3 to 4 hours, which was changed to max 5 hour wait. After waiting for an additional three and a half hours, I returned only to find that my car still hadn’t been fixed. I ended up wasting my entire day. What’s even more ironic is that the place was completely empty during what should have been a busy time. It seems that the entire neighborhood is aware of the poor service this shop provides. Given my experience, I suspect that Pep Boys may be on the verge of shutting down this location. I highly recommend staying away from this place if you want to avoid a similar ordeal!
Caden Alloway
★★★★★
2 months ago
I want to thank Lou and Daniel for helping me out getting my four tires installed, They kept me updated with phone calls and gave a good inspection report, I’d recommend this place to anyone thank you guys.
Melissa Ruiz
★★★★★
5 months ago
Every time I come, it is always a great experience and customer care. I know i am in great care when it comes to my car and the prices are reasonable. Thank you again.
Tony C
★★★★★
7 months ago
Great customer service. Rick did his best to attend to my needs even though he was the only one at the front register as he tried to multi task requests from customers, the mechanics, and the phone calls coming in. Kudos to him. He even waited for me after hours so I could turn my car in and leave it overnight. The work was performed satisfactorily and he even gave me a military discount. I only wish that they would continue offering the Lifetime Alignment plan. Other than that, great service and good value for my money.
Steven del Real
★★★★★
a month ago
Been a customer for years they always are professional and always do quality work. Lou is always professional and friendly. David always does quality work the people at this location are not getting paid enough for the great work they do here!!!
Roselle Almeda
★★★★★
2 months ago
Ricardo , he is the Best ! he help us and do what he can for my daughters cars, im 101% Satisfied for his services , i recommend go to Ricardo for sure he will help you the best as he can, he explained nicely and he make sure you understand it and the time frame that he told you it happened, for sure im gonna go back to this locations if i need to do some to my car . Thank you so much Ricardo...
jenner Garcia
★★★★★
a month ago
Had a great experience at this location. Daniel was highly attentive & detailed in what I needed to get serviced. I would highly recommend coming here great prices as well.
JOSUE MELGAR
★★★★★
a month ago
This was my first time here and it did not disappoint. Very knowledgeable staff. Extremely professional. I recommend this location to all for any auto service needs.
E Man
★
☆☆☆☆
a month ago
I asked the service manager Ricardo if they were going to be able to reset the pad life on my Silverado before I agreed to the work (replacing the rear pads because they had said it was coming from there, Ricardo said they could do it, just to pick my vehicle up and the pad life wasn’t reset. When I asked about it the tech said he couldn’t do it then Ricardo took over and didn’t know how to do it and started YouTubing how to do it also he wants me to bring the vehicle back so they can look at it again! Also I never received the report of diagnosis from the tech until after I picked up the truck. In this report the tech stated the grinding noise was coming from the front break pads not the rear, had I gotten the report while they had my vehicle I would’ve approved them replacing the front as well. ( keep in mind they had my truck from 11am -5pm) When asked why am I barely finding out about this when I pick up my vehicle they had nothing but excuses and blamed it on their system. Lack of communication cost me 200+ dollars that I could’ve spent on the front pads that actually needed to be replaced. If they’re going to YouTube to troubleshoot I’m amazed how they’re still in business
Michelle Ozuna
★★★★★
a month ago
I’ve been going to this pep boys since 2019. Always great service. Rick Ty for your help. Louie Ty for the great conversation. And Ricardo Ty for the awesome service. Your team is amazing. No matter what city I move to, I always come to this pep boys. I leave with the confidence that my car is safe and done right! ✌🏻Thank you
