Personal Touch Auto Body

aida dejesus

★☆☆☆☆

8 years ago

My car was crashed into while parked, I took my car for an estimate. and advised the Owner and Assistant i would let them know by noon time if the person was paying cash or going thru their insurance. When I called to advise them the other driver was going thru their insurance I was told my car was ready and I had to come up with CASH $840.00 same day or would be charged $85.00 daily for storing my car . I asked to speak with the Owner he would not let me get in a word edge wise he was rude and condescending. He is outright a BULLY if it had been a Male I am sure he would have not received the same treatment. When have you ever taken your car for an estimate and they tell you pick up your car its ready the same day (Never!!!) . I never gave him approval to proceed with the work. He is Nasty ... Steer clear of him and his crooked dealings. He is obnoxious , rude and likes to intimidate people... NOT GOOD BUSINESS

Len

★★★★☆

6 years ago

I had an honest estimate about my car. Their owner seems to be honest and fair. Prices may be high but the quality of the job is good. I had two customer's cars painted and repaired here.

Kay Hall

★★☆☆☆

13 years ago

I took my car to get my car fixed after an accident, they do terrible work. The job is incomplete, Mike was hasty and the female staff were unprofessional. The shop is always packed and I had to return with my vehicle several times for repairs. They kept rushing my vehicle out stating that I should come back the next morning. They also suggested for me to commit insurance fraud in order to get the work done to my vehicle. I am currently in the process of filing a lawsuit.

kiss alive

★★★★☆

Edited 4 years ago

Ever see their sign outside public enemy #1 your insurance company, well it should be changed to them. The owner I think his name is Mike is an expert at cheating all insurance companies and you. He tried to get me to cash the insurance checks multiple times , when I got my sports car back everything was wrong screws missing omg horrible paint job , he also used parts from a bootleg place to put in place of my car. The car veered so much to left when they told me to pick it up, they put all mismatched tires on it too. The list goes on people . Stay far away from this place there all trained thiefs That won't be in your best interest. I had to beg them to correct all the problems , guess what he told me , to give him a 5 star review and he'll see what he could do. I had to prove I gave him a 5 star review first then he wood help me. Stay away. 2016 all this happened

Mark Elezaj

★★★★★

7 years ago

Not only does Personal tough have amazing customer service, but the quality of work is unmatched. They take the time to correct any and all issues with your vehicle. I would not take my cars to anyone else! Highly recommended! Thank you guys for everything!

Chelani

★☆☆☆☆

3 years ago

ATTTENTION TRI STATE AREA OR ANYONE THINKING TO TAKE THEIR CAR TO THIS BODY SHOP PLEASE DON’T!!!!!!! They act nice to lure you in but they are not.Took my car here to have the door fixed after it was hit while parked.They are extremely overpriced and they try to charge your insurance for unnecessary work. After fixing the paint job was horrible there are bubbles in the paint and the paint is runny.The owner Mike is very rude and condescending and he is a bully.He’s very good at talking down to people and disrespectful .Not to mention the Jamaican woman Allison she abandoned her principle for a few dollars.The Better Business Bureau needs to look into to place they need to be close down. 40 years of conning people I will be out here running a campaign against this place. They only got 1 star because I couldn’t give ZERO star.

Mustafizur Chowdhury

★★★★★

3 years ago

Recently took my VW tiguan for body and trim repair. Micheal and his team did an amazing job. He was vey straight forward about the time and cost. Michael is running this business for 40 plus years. There is a reason why his place is always busy. He offers quality work at an affordable price. Best part - they offer life time warranty !!!

Warren Waldbrand

★★★★★

11 years ago

Personal Touch saved me money and saved my car, and made the whole process as close to painless as possible.My insurance company (which was completely fair, reasonable, and responsive) decided to "total"my car after someone backed into the passenger-side fender, so it made me a cash offer. I really liked my 2003 Hyundai Santa Fe and wanted to keep it on the road. I looked up the reviews of Personal Touch on a paid consumer rating service I subscribe to, so I drove the car to their shop. The owner, told me that Personal Touch would fix my car for what the insurance company was willing to pay (and the insurance company had stopped totaling the bill when the estimate hit 75% of the car's value) and he did it! In addition, he forgave $200 of the $500 deductible I was supposed to pay. I needed the car to get out of town, so he expedited the repair and completed it, including a new fender and right-front suspension system, in about two days. The office manage told me what would be happening at the beginning and kept me informed along the way. The car draws flawlessly and looks better than it did before the accident.

David Belmar Jr.

★☆☆☆☆

Edited 3 years ago

I recently went to this Auto Body Shop to have minor work done on my bumper and to have a scratch on my passenger door buffed out. I was told to arrive at 8:00am in the morning to drop off the car and it would be ready by 5:00pm that evening. I dropped off the car the next day a little pass 8:00am … close to 9:00am. As promised my car was ready the same day … 3 days later my car was stolen and has yet to be recovered. Not sure how to feel but I believe in my heart this Auto Body Shop or someone who works there had something to do with it and as I reflect on my interactions with them overall it wasn’t good. As I was leaving one of the guys that serviced my car took a picture of my driver side door where you put the key to open the door. I didn’t think much of it until recently. As I was in the office I just kept getting a bad feeling but I ignored it. Please take it from me … don’t GO! I would not recommend this place to anyone!

Henry Suber

★★★★★

6 years ago

I have been here twice over the course of two years with two separate vehicles. Once someone side swiped the whole right side of my jeep and ran. By the time Personal Touch was done fixing it, you couldn't even tell it was hit. Most recently I was they fix the quarter panel on my newer jeep. Looks like new in less than 24 hours. The staff is friendly and courteous. Honestly there is nothing I can complain about. Things are taken care of in a timely fashion and without stress.

Me V

★★★★★

2 years ago

I’ve had my car repaired here three times over the course of three years. All my experiences were nothing but positive. My first two repairs were for minor damage to my rear bumper and fender. My third repair was a big one. I was the victim of a hit and run. There was about 9k worth of damage and an estimated 12-13 days of work. All of my repairs were done on time. Mike and Allison took care of my deductible every single time!! The customer service has always been and continues to be outstanding. The paint job done on my car is amazing. They cleaned and polished my car, down to my rims. It looks like I just bought my car from the dealership. I highly recommend bringing your car to personal touch. Thank you so much Mike, Allison, and the entire personal touch team.

Sandi Frank

★★★★★

a year ago

“Personal Touch,” sums it up!!! Never before have we been to an auto body shop where they treat you like family! The management and staff are attentive, caring, thorough and experts in their field. Despite the fact that we don’t live close by, this is the ONLY place we’ll ever take our vehicles. Grateful for having discovered Personal Touch Auto Body!

Alma D Mantilla

★★★★★

10 months ago

I definitely give them a 5 star. The work was immaculate. My car looks new as it came out from the dealer. They did a great job. Thank you Allison

WhoIsChristina Des

★☆☆☆☆

Edited 8 years ago

Unprofessional, Sloppy Work I would never recommend anyone to them. They are not trustworthy they ripe you off. look at other alternative before you allow these unqualified people to work on your car. They over charge you and are liars. They with give you after-market parts on your car beware of they conniving ways. Go somewhere else!!!!!!!!!!! Who repair a light and get paid to have water gets in it when it rain. Unprofessional.

Camejo

★★★★★

a year ago

Personal touch auto body. They are very nice people understanding great management great workers. I had a Nissan rogue 2021 very beautiful job look like it never been hit they really take care of you and they take care of my sister SUV same thing they did a Great job honestly, if I have any problem of my car in the future, I will go back because I trust The people in that company and respectfully, whoever see this post if you need a good bodywork of your vehicles I suggest you go to personal touch auto body in the Bronx

V.I.P

★☆☆☆☆

4 years ago

Rushed body work and paint job, Bad customer service and horrible management. Please read ALL comments and reviews prior to bringing your car to this shop for repair. I paid over $18,000 for a 1981 Camaro restoration which was originally quoted at 9k. My car was returned with puddles of water inside, damaged glass and the side view mirror was missing. To this day the shop refuses to honor appointments, finish the job, or accept telephone calls. Business practices were utterly UNPROFESSIONAL. Shop owner Mike not only refused to work with the customer to fix his unsatisfactory work, when I expressed I was dissatisfied with the customer service he explained to me that was my fault and that his shop does not “jump for cars”. Please learn from the mistakes of others and do not do business with Personal Touch Autobody.

Zerelda Nothnagel

★★★★★

11 months ago

After getting into an accident on the highway I was terrified of how difficult and stressful the process would be to get everything sorted out either the insurance and repairs, etc. Luckily I went to Personal Touch auto body and they made the entire process so much easier and handled it like pros. Laurie was on top of the insurance claim from beginning to end and they helped make every bit of the process seamless. They had enterprise bring my rental car to their shop and had them pick up there again so I didn’t have to stress about that part either. And my car looks great! They did such a good job with all the repairs and made sure to give it a good shine at the end. I felt like I drove away in a brand new car. I will always go back to them!