Pete's Alignment Service

andrew williford

★★★★★

2 years ago

I thought I’d already wrote a review about these guys. But they’ve saved me thousands of dollars and been extremely helpful in the interim. When I moved to Knoxville I got in a crash in my truck that resulted in a tweaked frame. Not bad enough to total the car in my opinion but bad enough that it wouldn’t go in a straight line. A couple shops tried to sell me a new frame for about 15k and said no one would touch it. Petes was able to re-tweak it and align it and I drove the truck for many more years without issue. Since then I’ve brought them every car I’ve owned for alignments, and I bring them back every 30k miles. It keeps my tires from premature wear and makes the cars safer and more comfortable to drive. I hope they stay in business for many more years.

Tonga Simmons

★★★☆☆

a year ago

They're a little rude. Your car will be finished, and unless you say something they leave you in the waiting room while they laugh and chit-chat. Then when you ask for your car the lady gets an attitude. Like it's a small shop and you're the only one in waiting room 30 minutes after car is done twice in a row. But they do a good job on your car they need to work on customer service

Charles Patterson

★★★★★

Edited a year ago

Tie rods and alignment for my 2011 Volvo XC90. Great price. Quick scheduling. Friendly and professional service. Will definitely return and recommend to family and friends!

Fish On!

★☆☆☆☆

a year ago

Tried to schedule to bring my truck in for a frame repair, i had a few problems getting the parts, and i was trying to schedule when i could bring it in. After being told to call when i had gotten the parts in so we could bring it in the same day. I did that, and was told that he was quote, "tired of dealing with this and didnt want my business." Im just trying to get my truck fixed i was never disrepectful at all. All i did was ask when i could get it in after being told multiple times to bring it in whenever i got the parts. Im sorry talking to people that want to pay you for a service is so exhausting. Im surprised you get enough business to turn people away with that kind of disrespect to your customers.

Madison Johnson

★☆☆☆☆

a year ago

DO NOT BRING YOUR CAR HERE. This was the most unprofessional and disgusting experience I’ve ever had trying to get my husbands truck fixed. We had a quote from someone at Pete’s alignment who told us to buy a series of parts and to call them once we had our parts to drop the truck off. After calling, after weeks of trying to find parts to see if we could tow it there (mind you we have to schedule these things because it’s not drivable), and asked to get on the schedule, we were met with extreme disrespect and attitude. The alignment mechanic (not sure of his name) called my husband back (my husband is non confrontational and an extremely nice person and never even raised his voice a hair) and told us he doesn’t want our business and is “tired of dealing with us” after spending over 500 dollars in parts and doing exactly what he said for us to do. Now we have a broken down truck and parts and no where to bring it. Complete waste of my time and disgusting and unreliable customer service.

S Chester (SChester)

★★★★★

2 months ago

They do a great job at a fair price.

Christopher McGee

★★★★★

a year ago

Scott scheduled my alignment for Monday, August 26. He made this appointment without question. This speaks volumes as it seems that they are passionate about customer service. I dropped my car off and they had it on the alignment rack immediately. Corey was the alignment technician. He took the utmost care of my vehicle, ensued that my expectations were clearly understood, and performed the alignment expeditiously and accurately. My car has never performed as well as it does now and I have never been to an alignment shop that as feel as comfortable expressing my needs and them being met without question. Thank you Pete's Alignment for being such an outstanding alignment shop!!!

Gary Mays

★☆☆☆☆

8 months ago

Warning to future customers: I recently took my jeep to them after my wife hit our retaining wall to get it checked out. Petes called and said the steering box needed a new main shaft and parts were $1600 and total for repair was $2400 (A new steering box is $350). This is after I recently had work done there totaling almost $2000 because they told us they couldn't do an alignment because parts needed to be replaced beforehand (Which we let them do). So I go and purchased a used steering box ($150) and took it to them to swap out, Total for that was $500, overpriced but we needed it done so we let them do it. During the repair they didn't strap the steering wheel to prevent the steering angle sensor (clock spring) from turning therefore damaging that part in the mean time ($600 part). Upon picking the jeep up my wife noticed the sound and immediately returned to tell them about it and that's when the little guy working there wearing a gun got super rude with my wife about it telling her he's had a bad day etc. We just picked up the jeep and took it to a reputable repair shop and that's when they told us what they did to damage it. Bottom line is Petes is'nt what it used to be since changing hands and they owe me $750 for the damage they done. After using them for years I will not return and Petes you have my number to call me and settle up for the damage you did to my vehicle. Beware!

Corey Morgan

★★★★★

Edited a month ago

Pete's Alignment Service has been in the same location for over 70 years and employees some of the same employees it did more than 30 years ago. They specialize in Alignments, Front end work, frame straightening, and suspension work. They are one of the only shops around that you can take your car or truck to and ask for a manual alignment or a laser alignment.

Muneer Majeed

★★★★★

3 weeks ago

Top notch shop, customer for life. I recommend them to all my friends and family now!

Cody Anderson

★★★★★

6 months ago

These guys were amazing. I was traveling through on my way to Alaska and my truck went into a death wobble after going over a very rough piece of highway. I called there shop after being recommended from a tire shop and these guys got me in replaced a steering stabilizer ball joint and did a wheel alignment in time for my appointment with the tire shop. Thank you guys.

Eli Sealy

★★★★★

4 months ago

These guys are great. They really do go above and beyond to make sure their work is correct. Mountains of integrity, real craftsmanship. I wish every alignment shop could be as good as they are

Akron Porter

★☆☆☆☆

5 months ago

One of the worst places to do business! do not go to this place, if I were you!!! They will park your car on the side of the street and let it get hit by another vehicle! and we will refuse to take responsibility for it!!!after you have left the car in their position!!!!!! My nephew had this experience with them after taking his brand new Camaro SS to them, and they completely destroy the under curtains of it!!! and then on top of it, they left it, parked on the side of the street and let it get hit by another vehicle and refused to take responsibility!!!! I highly recommend going to another professional*

Johnny onthespot

★★★★★

4 months ago

Talk to Corey and tell him Joe sent you love this place. These guys are real mechanics. Took great care of me now if you want to know the rest of the story I ended up going to Petes thinking possibly I had a bent rear axle because I was dumb enough to take it to Pep Boys and have them do an alignment and they told me my rear axle was off, took it to my regular mechanic. He checked out the mechanics of my rear end and said nothing was mechanically wrong and suggested that I take it to Petes who specializes in frames and Alignment guess what there’s nothing wrong with my rear end. It’s just Pep Boys doesn’t know how to align a truck on top of that Costco put new tires on my vehicle and the TPMS sensor on one of my tires would not communicate took it back to Costco and they said everything was fine just to wait it would start working which it never did Corey noticed this and asked what was wrong with it before I left.. He checked out all my TPS sensors and realized Costco had programmed it wrong and would not take a dime from me to fix it. If you’re looking for a fancy corporate shop full of people who don’t know what the hell they’re doing take it somewhere else if you a good local business, who ain’t gonna rip you off, take it here enough said

Fred Bowman

★★★★★

a year ago

James did some work on our 04 Subaru and it turned out great! The price was very reasonable and the office staff were friendly and knowledgeable. They accept credit cards for payment but the customer will have to pay the small processing fee. They do close for lunch so call ahead.

Logan

★★★★★

5 months ago

Super fantastic people! We were on a vacation and had some minor repairs come up which lead to us needing an alignment done. They were able to get us in same day and got it done quickly, getting us back on the road with a smile on our faces. We appreciate Cory so much for helping us out more than he knows! Thank you!

Mike Greene

★★★★★

5 months ago

Brought our car in to have a wheel lug stud replaced. This car requires a bit more work to replace the stud than some cars. I had a scheduled appointment, the shop was ready to work on my car when I arrived. I enjoyed my walk to Broadway for a coffee and before I was done my car was ready to go. Pete's Alignment was very professional all around and I had a good experience getting our car repaired there. Give them a call if your car needs service!