About Business
Preferred Automotive is a highly-reputable Car Repair service provider based in Gilroy, CA. Preferred Automotive covers all facets of the Car Repair industry, with a focus on Transmission shop, Auto repair shop. With over 331 reviews and an average rating of 4.9/5, Preferred Automotive is a trusted name in the industry. Their presence in Gilroy, CA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
doreen webster
★★★★★
3 months ago
It was time for a really big service on my Honda minivan. David & his crew did the work quickly. As an older female driver I am now very confident my car is in excellent condition. Preferred has been my trusted repair shop for a few years now. They always do fine professional work.
Lauryce Haney
★★★★★
a month ago
I was so happy to find a great place to service my BMW so close to home! They were able to get me in quickly and finished my service ahead of time, which was wonderful. The staff is professional, honest, and helpful. I will be back for all of my BMW service needs!
Gloria Maciejewski
★★★★★
5 months ago
I broke down after going over Pacheco Pass and was pretty far from home. I just randomly had a tow to this garage without knowing much about them, but I got lucky and I’m glad I was able to get the car over to Preferred Automotive. The tow truck provider even told me he knew that they were a great garage on the way over, which was a relief. Sure enough, they were very super thorough, friendly and professional.
Kellie Ileto
★★★★★
5 months ago
I’m from out of town and my relationship with my mechanic is so important when it comes to building trust. Preferred automotive was honest and trustworthy and for that I am so grateful and relieved. They were kind, personable and patient with me. I have absolute full trust in them and will go back if I’m ever in this area again. My car is running great and I appreciate all they did, their service and their kindness.
Emily Fernandez
★★★★★
a month ago
I will always sing the praises of this place. As a female, going to an auto shop can be intimidating, the guys at this shop are kind, knowledgeable and never treat me differently. They make the process so easy and the service is top tier.
Alysen Lanagan
★★★★★
4 months ago
From start to finish, Preferred Automotive was superb. They helped me not only with my car, but my luggage, and transportation issues with my rental car. They were extremely kind, and communicative.
Laura Guio
★★★★★
6 months ago
The team at Preferred Automotive always do an outstanding job at a reasonable price. They will give you options on what has to be fixed and those items that are not critical but make you aware. They will have a balanced assessment!!
Maria Perez-Diaz
★★★★★
5 months ago
The check engine light was on in my car so I went in on a Tuesday after 3pm to see if they could check it the next day. They said they would be able to check on Thursday or Friday. So I made an appointment for Thursday. I dropped it off around 8 am. They called a few hours later to let me know they found the problem and needed to order a part from the dealership. They would get the part Friday morning and repairs would be done by the afternoon. They called me the next day around 1 pm to let me know my car was ready. It was my first time at this shop and I think they were fast and professional.
Johann Nool
★★★★★
3 weeks ago
Great customer service and you can always rely on whenever you have issue with our vehicle !!
Lizette Garcia
★★★★★
5 months ago
Great service, very timely, always giving updates on the status of your car, and everyone is so nice and patient. Recommended their shop to my family and anyone that needs their car taken care of
Anita Wilson
★★★★★
a month ago
I like that I have the option of waiting there or dropping my car off. They are very nice and tell you other things your car may need like brake pads or tires.
Chris Baron
★★★★★
a month ago
The staff was amazing I had an issue with my BMW and they were amazing they fixed the problem without costing me a lot of money
Zack Delarosa
★★★★★
3 months ago
Excellent work I went in for a routine oil change and Andrew called me letting me know my back brakes needed to be done he gave me the price and option over the phone and I really appreciate that rather than just doing them and surprising me with a larger bill
Mike Carroll
★★★★★
8 months ago
Once we found Preferred, I stopped working on our cars myself. Dave and his team have been taking care of our four vehicles for quite a few years now. The work is always done well and on time. Dave clearly describes all the work needed and explains why. I HIGHLY recommend Preferred!!
george minerva
★★★★★
a month ago
They always are kind, considerate of my schedule and provide excellent service for our vehicles.
Pat Geronimo
★
☆☆☆☆
8 months ago
Nice enough people and prompt service but all i was asking for was a charge on my AC system. Definitely ask for pricing before you go. I told them I did the repair and already and did a leak check, just needed a recharge. He initially told me the inspection would be 185.00, I told him I dont need the inspection, he told me it will still be at least 185.00. Ended up being 265.00!! He said the relay was bad, I asked him how much for that....get ready for it.... 80.00!!!!! For a 15.00 part to plug in. No future plans for this shop, I can't imagine the cost if I had them do the work I already did. I think they just know that no one knows how to do the work and therefore they don't care about price. I do, and 80 bucks to plug in a 15 dollar part really sealed it for me. I went and bought the relay myself and in about 1 minute, it was plugged in.
Sandra
★★★★★
Edited 9 months ago
Preferred Automotive got me in quickly after my battery died. They replaced it and did the 60,000 mile maintenance. The customer service was excellent and my car is in perfect running order. I trust Preferred Automotive to take good care of my car.
Friend In Deed
★
☆☆☆☆
9 months ago
Pleasant staff, yet refused to do the services I requested. Charged over $600 for something I did not need and which made things worse. I also requested a gas cap from the dealer - they bought a cheap non-name cap and charged me too much. NEVER again. Car was in worse shape (repeated multiple warning lights) after their 'service'.
Dan Venegas
★★★★★
11 months ago
Once again Preferred fixed my cars issues WITHOUT breaking the bank. Great communication with the staff. Especially David. I'll be back! Hopefully not too soon. A short drive to Gilroy saves me money compared to San Jose.
Joan Smith
★★★★★
a year ago
I cannot say enough good things about my experience. Everyone I came in contact with was professional, knowledgeable and courteous. My car was repaired in a timely manner and it runs great! I’ll definitely bring my car here from now on.
