About Business
Premier Lincoln is a leading Car Repair specialist serving the Brooklyn, NY, Brooklyn area. They provide a wide variety of solutions, including Auto repair shop, Auto parts store, Car dealer, and other Car Repair tasks. Boasting a solid 3.7/5 rating from 148 verified reviews, their reputation precedes them. As a locally-owned business in Brooklyn, NY, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Brooklyn, NY.
Google Reviews
Tengiz Tcholadze
★★★★★
a month ago
Very friendly staff i nice car
Zhann Abdilda
★
☆☆☆☆
a year ago
I bought a Lincoln Navigator reserve L from that place on October 31, 2024. Firstly, the car was slightly damaged, secondly, my car was supposed to be delivered to my home. This was not done. All dealerships gave me the discount, but this place does not… Sale manager argued with me, when I asked about delivery my new car to my house… I really in shock, why they did their job so unprofessional??? I need to talk with their boss may be!???
Sunil Kumar
★
☆☆☆☆
8 months ago
I'm buy my car 2025 Lincoln aviator dealership Brooklyn and now all sign coming and my car last two week in Lincoln service they no fix I'm call service he not professional not give good service always say we call you and I'm still waiting for call 😑
Dorothy Gale
★★★★★
5 months ago
Wouldn't bring my car anywhere else for service. Staff is the best!!!
Sofia Rivera
★★★★★
Edited 4 years ago
Wasn't even thinking about this car, Lincoln MKC, but JP called me to offer me a great deal in respone to my request to test drive an Escape, proving his attentiveness, I am happy he did, I am now driving a luxury car and am really happy!
lorraine Blandino
★★★★★
2 months ago
Great Customer service from the moment we drove the car in for service.
Claudia Padvaganian
★★★★★
10 months ago
Everything went well beyond my expectations. My service advisor (Reggie) is the best. He communicated with me throughout the service process. My vehicle came back cleaned and shiny.
tim t
★★★★★
4 months ago
Perfect dealership, when arrived, my problem was fixed with 30 min. Will suggest thisnplace ro all my friend.
John Watson
★★★★★
8 months ago
Hello, I'm considered a frequent flyer with Premier Ford Lincoln. This is the third vehicle I've gotten from Premier and the experience was nothing short of Amazing! From delivery of my new Lincoln to the customer Service I received...the level of professional and treatment I received was bar none! Will be back in the future! Great Experience as Always Jwatson 👍🏾
Jeffrey Audain
★★★★★
6 months ago
I had a great service at Permier Ford service today. If anyone needs service for their vehicle, I recommend seeing Harry he’s amazing
Gary Loten-Beckford
★★★★★
a year ago
Great customer service. My service was prompt, professional, and extremely courteous.
Mostafa Saber
★
☆☆☆☆
7 months ago
One of the worst experiences i have ever had Bad customer service The guy with the glasses he didn’t care at all not giving enough information he just wanted us to get out as soon as possible didn’t even offer a test drive for the car even though i said im willing to buy the car i just need to know everything Refused to give me the monthly payment he said pay first and by paying the down payment that means you bought the car So you want to put a down payment without knowing any information about my car payments ? Terrible experience never again
BLUEDOT GLOBAL
★★★★★
8 months ago
Smooth, Fast & Professional! I recently visited my local Lincoln Premier Service for oil change, and I was truly impressed. The whole process was quick and efficient—no waiting around for hours. What stood out most was the outstanding customer service. My service advisor was Jordan he was courteous, knowledgeable, and genuinely helpful. They even provided a clean, comfortable lounge area while I waited. Lincoln definitely knows how to treat their customers right!
Albert M Dweck
★
☆☆☆☆
3 months ago
I visited this dealership in the middle of the day to look at a Lincoln Corsair. The experience went downhill almost immediately. When I walked in, the entire showroom was empty — no customers at all, just two employees sitting at their desks. No one greeted me, no one looked up, and there was no receptionist or front desk presence. For a brand that positions itself as “luxury,” the lack of basic acknowledgment was the first red flag. Since no one approached me, I walked over to a salesman on my own. Instead of starting with something normal like, “How can I help you?” or “Are you interested in a particular model?”, the very first thing he asked was how much I’m currently paying for my car. The question felt out of place, especially coming before any conversation about what I was there for. He also made a comment about the car I drove in — which happens to be from a similar brand — but the issue wasn’t the comparison; it was the fact that he was more focused on sizing me up than figuring out what I needed. It set the tone for the rest of the interaction. For context, I wasn’t killing time or casually browsing. I came specifically to see the Corsair, and if the experience was professional and the car was a good fit, I expected to have a real conversation about next steps. I wasn’t there to waste anyone’s time, and nothing about my approach suggested otherwise. When I asked if we could test drive the Corsair, he immediately told me I should have made an appointment. Again — the dealership was completely empty, and I was literally the only customer in the building. I’ve been to many dealerships over the years, and I’ve never once needed an appointment just to test drive a car that’s already on the lot, especially when the place is quiet. Then he gave me a second excuse: they “probably wouldn’t” allow a test drive because they had a limited number of dealer plates. That’s not something I’ve ever heard used as a reason before. I asked him if he could check, and he walked out of the room looking annoyed. A minute later, he came back and told me two things: 1. I “probably wouldn’t like the price” of the Corsair, and 2. There were no plates available anyway, so a test drive wasn’t possible. At that point, it was obvious he had no interest in helping, and no interest in making a sale to someone who came in with clear intent. I didn’t bother arguing. I simply left. Any dealership — luxury brand or not — should do the basics: greet customers, ask what they’re looking for, give them a chance to see or drive the car, and then discuss pricing. Instead, I was questioned immediately about my current payments, judged based on my trade-in situation before even seeing the car, and blocked from test-driving a vehicle I came specifically to see. After the visit, I checked other reviews, and many people describe the same issues. I wish I had read them beforehand. If you’re considering a Lincoln, I strongly recommend choosing a different dealership. After this experience, I genuinely don’t understand how Lincoln corporate allows this location to represent their brand.
Brooklyn Brother
★★★★★
a month ago
My experience here at their service center wasn’t the smoothest but Jonas and Frank made it alot smoother. Thanks to them ! Great service
Rissa
★
☆☆☆☆
8 months ago
I have a 7 am appointment. The doors are still closed & ppl are strolling in without a care. The time is currently 7:15 am. Then to top it off the other ppl out here are telling me that my appointment time doesn’t matter, it’s first come first serve first serve. Hopefully I make it to work on time 🙄 Update: So I asked one of the workers entering the building, why isn’t it open yet because we have a 7am appointment. He stated that they don’t open until 7:30am. So why are they giving out 7am appointments. Update #2: So I’m being told by one of the workers that they don’t even know about the appointments and additionally they aren’t fully staffed on a Saturday. So anything other than an oil change/basic work, the car will have to stay until Monday. Why does Ford ask what your issue is and give an appointment knowing that their Service Shop can’t honor the time or do the work? Then they have a bot giving generic responses to my review😤
Yasin Alp
★★★★★
a year ago
I recently purchased a 2024 Lincoln Nautilus from Premier Lincoln, and I couldn’t be happier with the experience! Mike, the manager, and Anthony, the salesman, went above and beyond to ensure everything was seamless. They provided exceptional service, offered me a great price, and made the whole process enjoyable. If you’re looking for outstanding service and a team that truly cares, I highly recommend Mike, Anthony, and the team at Premier Lincoln.
Heshy Neuman
★
☆☆☆☆
2 months ago
Disaster of a dealership No communication at all. More than one time that I tried communicating with my service advisor and he wasn’t in that day. A car that was supposed to take a week to fix took seven weeks which the whole time I followed up and they couldn’t give me an ETA for it. Didn’t wanna give me any more money towards a rental
Candice Garcia
★★★★★
2 months ago
Every time I get to Premier Ford. Harry always takes care of me in and out of service with ease, everything explained very well. I suggest anyone that’s looking to get their Lincoln or Ford service I’d recommend Harry a 120 times definitely one of the best ones there.
Juhi Sinha
★
☆☆☆☆
5 months ago
We recently visited Lincoln of Brooklyn after calling ahead to schedule a test drive. Unfortunately, our experience was very disappointing. Despite confirming our visit over the phone, the sales representative Flower had not arranged anything for us when we arrived. The car we came specifically to test drive wasn’t even available, and there was no proactive effort made to accommodate us or offer an alternative. Even the sales manager seemed uninterested in helping or providing any assistance. Overall, we felt that our time and interest as potential customers were not valued. This experience has definitely left us with a poor impression of the dealership’s customer service.
