Priority 1 Automotive Services

K C

★★★★★

10 months ago

I broke down while I was driving through Waterloo and had a friend recommend priority one to fix my truck and I called them and he was super nice and gave me the phone number for a wrecker and was gonna try and fix it quickly since I’m from out of town. The tow truck got to me and started my truck right up. So I didn’t need their service but I know they would’ve treated me right .

Ava R Jones

★★★★★

a year ago

Had an appointment for a loud vehicle. Service was timely and fast, courteous and kind. So impressed with the service- within 4”5-minutes had a diagnosis and cost. So impressed and will use them for all my vehicle needs! Very impressed at the customer service! Lucky to have them in our community! Amy Kearney

Stacy Davis

★★★★★

5 months ago

I've been going to the LaPorte Rd location for years. Always friendly and fast service.

Brian Rand

★★★★★

a year ago

My Daughter and I were traveling home across country and I woke up Saturday morning to a pool of coolant under our car at the hotel. In a panic I called Priority 1 Automotive and they had a new radiator ordered and installed within 3 hours. Amazing customer service by a well ran family business. Kudos and thank you again or getting us back on the road on a Saturday morning.

Hannah Farris

★★★★★

a year ago

I don’t take my car anywhere else for diagnostic work! These guys always take good care of me and look for the most cost effective solution for you. Priority one really looks out for you and your car and works hard to find solutions.

Julia Carter

★★★★★

2 years ago

We just finished paying off our car today WOOHOOO! But I came here to say it was an absolute pleasure doing business with Priority One. The customer service is absolutely fantastic. They never called and harassed us but trusted us to know we would make our payments every month even if we had to make both payments at the same time. I absolutely recommend to anyone in the area to go with this company. We had gotten turned down from the company right up the street before we stopped to try this company. I believe that was definitely God working in our favor knowing the amazing service offered here. Thank you for everything!

G stoney

★★★★★

2 years ago

The best place to go hands down. I always take my vehicles there. And never take them anywhere else. Great family owned business. Friendly and respectful people. Would recommend for anyone. Don’t believe me check them out for yourself you won’t be disappointed.

Amber Walpole

★★★★★

3 years ago

I bought a used car from them recently. Been driving with no issues for 3 or so weeks now. They even helped me get my license plates and registration on my car. :D I highly recommend buying from them. I'm sure their maintenance work is just as good, I haven't experienced that yet though.

Stephanie Myers

★★★★★

6 years ago

I recently moved to the area and didn't have a mechanic here that I felt I really could trust. I called around for quotes as I was having some brake issues. When I spoke to the gentleman at Priority 1, he gave me a very reasonable quote that was lower than the other places I had spoken to. They were able to squeeze me in the next day. The employees are very friendly. I was so thankful that they fixed the calipers instead of just telling me they needed to be replaced. They never tried to force other services on me either. Great customer service! To say the least, I will definitely be going back for any issues or maintenance work on my vehicle. I feel that they are good, trustworthy people and highly recommend them.

Brandy Faybik

★★★★★

5 years ago

Great prices, friendly employees, and professional service. I called several places around Waterloo and Independence to get a wheel bearing fixed. Priority 1 had the best quote and was able to get me in the next week, so I brought my car in. When my car was being serviced, they found a couple other issues and I decided to go ahead and schedule that to be repaired as well. They ordered the parts and got me in a couple days later again. When they were working the second time, they realized they would not have to do quite as much in parts as they originally thought. Instead of just putting the extra parts on and charging me for the extra labor, the owner told me the good news and saved me a couple hundred dollars. 💰💰

Frank Adams

★★★★★

2 years ago

Priority 1 is a GREAT auto service center! I had to have a motor replaced on my driver's door power window! The part and with labor were very reasonable! I have recommended Priority 1 to family and friends for their automotive needs! You can't go wrong with this company!

Clayton Niewoehner

★★★★★

10 years ago

Always remember us and our vehicles and stories! I have never seen them treat anybody with disrespect, my wife is able to go in and get stuff taken care of and they will explain everything to her so she can understand... And always have been a fair price! Great guys and great service! able to go i

Daniel Paredes

★★★★★

Edited 5 years ago

Top notch, literally family owned. I think it’s 2 sons and the parents. Mom, Dad, and one son are in this location while the other runs the University one. They have always been able to service my car in a timely manner. Edit: can’t stress how helpful and good price this auto shop is.

Lauren Rasor

★★★★★

7 years ago

Maureen and her family at Priority 1 were a delight to work with! We were just traveling through town when we noticed the check engine light, and pulled into Priority 1 for some help. They were booked 3 days out, but after telling them our situation they were so kind and took our car in for a diagnostic anyway. 1 hour later and we’re back on our way up to Minnesota. Thank you so much!

Brett Armfield

★★★★★

2 years ago

Love this place. The whole family is great. Brett and Leonard do a great job and the staff sure does keep the place running. Very attentive to customers need and an all around honest family owned company.

Faye Stueben

★★★★★

3 years ago

We bought a car 🚗 there for $1,100 not too shabby great car for teenager ❤❤

Kate Engstrom

★☆☆☆☆

10 years ago

I didn't like anything about the guy that runs this place. When I came in about a year ago, he clearly thought that I knew nothing about cars, and he tried to sell me an over priced piece of junk. The car he tried to sell me was older than me, and he wanted $3000 for it. It had no air, no heat, it was a mess on the inside (clearly someone had smoked in the car) and the drivers seat belt was broken. It had more miles that the stick shift I bought from my aunt, and she took that thing on cross county road trips several times a year. He was super rude to me. He treated me with little to no respect, and even treated my mother like she was a child. He talked down to us to such a degree that we didn't even consider looking at any of his other cars. My friend is looking to buy a new car, and today we went back here to check out what he might have, and I was willing to give this man another shot. I have never been so speechless . For a sales person to talk down to me like that is unimaginable. He not only asked if I was even old enough to buy a car, but if I even had a job. He treated me like a child, and treated my friend even worse. I'm not going to lie, I was slightly rude back to him after he had asked for the 3rd time if I really even had a job. The owners rudeness was uncalled for, and I will never step foot on that car dealership again. Not even if you paid me. I will never be treated with such disrespect again. Please, don't buy a car from this dick.