Priority Collision Center Norfolk

Alejandra Navarro

★☆☆☆☆

2 years ago

I was in a crash and my insurance picked this company to get my car from the tow impound lot it was taken to, to them so they can fix it. Well I was called and they let me know they couldn’t pick up my car due to some issues. I call the Impound lot where my car was and I was told my car HAD been picked up. I call them back and the lady was confused but said she was going to figure it out. Well I call back the next day to see where my car is and I get so much attitude from the lady working the desk. Honestly, the experience was just terrible. Pretty much telling me to kick rocks. Luckily I was able to track down my car on my own and change which collision center my car went to. I say all that to say that it might be worth to go somewhere else. If I could give them 0 stars. I would.

GregVaBch T

★★★★★

Edited 5 years ago

So the place has some nice people there. The area you wait in is nice and big and clean. I will update after the work is done. Have front bumper issues. Update 03/26. I got my car back early and if they did not have to send parts back it would have been finished sooner. The ladies in the office were very nice and had great communication skills. I was able to leave my rental car with them so that was nice. Overall great experience. I cannot complain.

Robert Hosang

★★★★★

a year ago

I took my F-150 in for repair to the left rear bed side panel, Andrew was my go to person. He was very professional and friendly and kept me updated on the progress, all who I came in contact with were equally as friendly and as professional, The bed side panel, keeping in mind it is aluminum, was repaired in a timely manor and a super professional job was done on it, extremely satisfied with the entire operation, I thank the entire crew for doing such a great job.

Jonathan Craig

★★☆☆☆

Edited 2 years ago

Had to have been the worse if not one of the worse transitions of my my life. Paper work moves extremely so car sat for months to the point where I had to extend rental out of my own pocket for almost another month and was put out of rental before my vehicle was totaled out. My vehicle was roped down and I was told that they would not put it back together unless I paid them out for the work which is what I think insurance should’ve been responsible for being that I had no say in the brake down since Insurance decided to total out anyway due to cost of repairs. I think that was a very unprofessional experience and I unfortunately will never go through them again… for service. Although some staff where nice the over all experience was horrible….thumbs down

Melinda DeLeon

★★★★★

a year ago

I recently had my Telluride serviced here which I dropped 3/11/25 and was fixed today 3/14/25, I was very pleased with the work. Alex Gruhl was knowledgeable and explained everything clearly, and the service was completed quickly and efficiently.

Keri Bannon

★☆☆☆☆

a year ago

Absolutely horrible service from Andrew to the office manager tothe General Manager. For 2years I've been trying to get my car fixed and all I've gotten is the run around. Stay far away from this place if you want your car fixed properly and a company to stand behind their word!

James Johnson

★☆☆☆☆

3 years ago

Took my 2019 Ranger FX4 here awhile ago to have the front and right side repaired after a collision I had. Everything looked fine with it until I moved it out of the state. Been going through cancer treatment for awhile so the truck sat during that time. When I went to drive it again, it started to overheat. After looking my truck over I found all the damage done to it. Someone had jacked the front of the truck up by using the A/C condenser as the lift point, causing the mounting points on the radiator to break off and swing freely which resulted in the radiator swinging into the cooling fan and breaking a fin and caused a hole to be rubbed through my radiator hoses making it leak all the coolant out of it. The truck has a quarter inch steel bash plate under the engine and so nothing is able to get into the engine bay to damage anything and the only time that I've had the truck where the bash plate was taken off was here. This sort of carelessness now results in me paying almost $1000 to repair it all myself on a vehicle with less than 20k miles on it. Glad I moved out of Norfolk, because I would never take my vehicle back here for repairs.

Rob15

★★★★☆

Edited a month ago

Excellent place. Communication is great and job got done in a timely fashion I use my own money not my insurance still was worth it I recommend going here again if need it. Update February 2026 I gave Norfolk a 2nd chance but they was much worst. I don't know what happened but I wasn't told prior to my dropping off my 2025 Nissan Versa Passenger side damage with mirror damage and both doors. None one told me till the morning of. Then attitude from a younger front desk worker and She couldn't find my folder even though her.coworker told her twice where it was She asked her for help? I can find a folder why can't she. More training needed by attitude and filing. I received a call 6 hours later they can't find the estimate.. nothing got done and 1 day of rental used. I came back and took my car south. They could not find my key? Really? And lost my nice key chain. Priority Collision Norfolk this isn't your 1st job But we're on train front desk people and people that don't know where the key is I would not recommend this place with bad reviews not even 4.0 I didn't look the first time I took a chance and I gave it a good review but now I will stay far away from there You can't do nothing for me right now You're not establishment that sells food or furniture or something You fix cars what can you do for me absolutely nothing just improving your service.

Joe Husnay

★★★★★

3 years ago

Looks better than before it got side swiped! Friendly staff. Fast service. Great communication. If I ever get smacked again, I want to go here!

Aud M

★★☆☆☆

4 years ago

Nice people, terrible service. I had a headlight busted and it took 2 WEEKS to fix, they didn’t even straighten out the hood of my car, got clear coat all over the drivers side door, and then blamed me for having residue there when I dropped it off. Will NOT be going back.

Jennifer Cook

★★★★★

5 months ago

Very helpful staff! They worked with my insurance geico. I would definitely use them again.

LaToya Scarborough

★☆☆☆☆

6 months ago

If you have an insurance claim they will NOT inform you of any other MAJOR issues with your vehicle. They will just fix what is on the claim. They cleared a Map sensor code on my vehicle unbeknownst to me and did not inform me. Cleared it so they can perform other work but left it broken. When i got my vehicle back, it was cutting off and misfiring. I thought it was the ignition and keys not synchronized because they were just replaced. Nope!! It was a map sensor code causing me to cut off while driving 45mph!!! Had the vehicle towed back to them only for them to tell me to contact Progressive who had no idea about the code either!!! From Norfolk to Portsmouth it cut off 8 times and twice in the tunnel!! Never use them if you have an insurance claim.

laura c

★★★★★

6 months ago

Never have I had such a pleasant and easy experience dealing with my car being totaled. The staff at Priority are friendly, professional and have a system that works perfectly for the client. I hated to see my beloved Toyota declared unfixable; but the warmth of the employees made it a bit easier to bear. I highly recommend this company. Thank you North Military Priority Collision Center.

Mary Ronnie

★★★★★

3 months ago

Priority Collision in Norfolk did a fabulous job in repairing the body damage i did while on the New Jersey turnpike driving home I was in an accident. They kept in great communication with me along the way The front desk was very polite and I want.to thank everyone at Priotity Collision who took part with getting my 2022 Toyota Camry Hybrid looking top notch again.

rosalyn samaniego

★★★★★

a month ago

Their service was truly outstanding! Kaiden Bernard, the estimator, was incredibly kind, professional, and helpful throughout the entire process. I highly recommend Priority Collision Body Shop!

Charles Os

★☆☆☆☆

2 months ago

A complete bogus firm, charged over $7,000 for a minor deer accident repairs and didn't get the vehicle fixed until over 10 weeks later. Countless issues arose after picking up the vehicle, the very first one starting within two hours, and then 24 hours, and still counting. i had to come out of pocket to purchase genuine OEM parts to include engine compartment splash shield, tire pressure sensor, etc. Don't fall into the unprofessionalism at this venture where many others had already suffered at. Beware and be advised.

Lisa L.

★☆☆☆☆

2 months ago

We took our vehicle to Priority for post-accident repairs, but when we picked it up, the quality of work was clearly substandard. The repair costs were upward of $18,000. The paint job was flawed, with defects becoming apparent after a hand wash, and the interior was also left unclean with sanding residue. We returned the vehicle to Priority for further paint work after detailing the interior and informing Andrew of the need for cleanliness. However, upon its return, the paint job was in an even worse condition, with noticeable imperfections and additional damage to both the paintwork and interior. Priority denied liability despite evidence supporting the claim. Furthermore, a mechanical issue that posed a significant safety risk was discovered the next day, which Priority had failed to address. This issue could have led to a severe accident, and it was clear that the vehicle required further repairs at a different facility. Unfortunately, our experience with the Norfolk Priority facility highlighted significant shortcomings in their workmanship, customer service, and communication. It's obvious that there needs to be significant training in customer service and performing repairs at this facility.