Google Reviews
Diego Leon Silva
★★★★★
a month ago
They are excellent; their repair technician is very efficient and professional. The company is very reputable and ethical. They installed a battery for me, and my vehicle is working perfectly. I highly recommend this workshop and their technicians; they are the best! Thank you so much for your great service!
dlee388
★★
☆☆☆
2 months ago
Prius Kings provides an affordable way to replace your hybrid battery, but there are some important things to know before you do business with them. The most important point is that the Prius King replacement batteries are not reliable and will need to be replaced frequently. Your Prius hybrid battery consists of 28 modules with 6 cells in each module for a total of 168 battery cells. Prius Kings refurbishes those cells and can replace modules or your entire hybrid battery. However, those refurbished 168 cells provide a lot of points that can fail. If a handful of cells fail to hold a full charge, then low voltage from a module will cripple your Prius. When buying a hybrid battery from Prius Kings, you must buy the longest possible warranty coverage. In my experience, the Prius Kings hybrid battery failed every 6-18 months – 12 months on average. The warranty covers the cost of the replacement modules, but it doesn’t cover the labor cost of having a Prius Kings technician replace the modules/battery. That labor charge averaged $400-500 each time the battery failed. Before Prius Kings will respond to your request to replace your battery, they will ask you to provide pictures of the failure codes from your car’s computer port. Take your car to a local auto-parts store and they will generate the failure codes for free. Use your phone to take pictures of the failure codes. Don’t bother taking your car to the dealer to get this done. The dealer will charge too much to check your hybrid battery and won’t understand that you need actual pictures of the failure codes. Prius Kings is slow to respond to requests to replace your battery. In my experience, it can take 4+ weeks to get everything done. First, the Prius Kings office may take a couple weeks to respond to the online request. Try calling the office after you submit the online request. Then it will take a couple more weeks to get the work scheduled. Here in the Boston area, there’s one technician and he primarily works on weekends. He’s slow to respond with his availability and I waited 2 weeks before he provided potential dates for getting the work done. You’ll be asked to pay for the work before the technician comes out. Read the fine print in the contract. There are additional charges depending on how you pay. In my case, they insisted that I pay by credit card, then afterwards they charged me an additional 3% for credit card processing. When I complained about the hidden charge, they said it was my fault for not reading the fine print in the contract. The Prius King technician comes to your house and does all the work. As part of this process, he resets the computer in your car. If you’ve played with any of the computer settings to do anything like turning off the reverse beeps, then ask him to restore those settings. Once you head down the path of using Prius Kings to replace your hybrid battery, you’ll be stuck with them for however long you keep that Prius because it’s too expensive to switch to a different hybrid battery.
Meindert Anderson
★★★★★
4 months ago
Very professional outfit. Bob did an amazing job installing the hybrid battery. Considering his experience of replacing hundreds of battery replacements, you know that you can count on that the job is done in a safe and professional manner. And at a reasonable cost!
Leah Beeferman
★★★★★
10 months ago
I had a great experience with Priuskings. It took a day or two to get the appointment scheduled, but once we did, everything went very smoothly. The customer service people were responsive on email, and the technician, Bob, was super friendly. He did a full diagnostic on the car. Fortunately the battery was the problem, and he replaced it quickly within an hour. Price was good, service excellent, and so far the car drives great!
Carl Howe
★★★★★
2 years ago
My son's 2010 Prius gave us the dreaded "Check Hybrid System" alert one morning. We took it to a Toyota dealer, but once they spotted a mouse nest in the trunk area, they wouldn't touch it without paying them $1,500 to assess the possible mouse damage to the battery. They recommended calling our insurance company who would probably total the car. We said "No thank you" and called PriusKings. Bob came out, disassembled the battery assembly, found the chewed wires, and even disposed of the mouse nests and long-deceased mouse. He then installed a reconditioned battery with nice new wiring harnesses, all for a bit more than Toyota wanted just to diagnose the issue. We couldn't be happier. Bob was a pleasure to deal with and definitely saved our car from a premature demise. Thanks to PriusKings for their good work.
Jana Kalos
★★★★★
a year ago
I love my Prius. It's a 2008 and still going strong because of Prius Kings. They replaced my "big" battery quickly, efficiently and for a whole lot less than the dealer would have charged. Thanks Prius Kings!
Matthew Kando
★★★★★
7 months ago
Bob showed up right on time and had my battery replaced and car up and running within an hour. He even took the time to explain the issue with the battery and showed me some other issues showing up in his system unrelated to the battery. Would recommend this service to anyone experiencing hybrid battery issues with their Prius.
Kate Underwood
★★★★★
a year ago
I can’t say enough good things about Prius Kings! I called around for a battery replacement for my 2007 Prius, and they were by far the most reasonable with pricing. The whole process was smooth, and Bob was super helpful. My car runs like new again. Highly recommend!
Gina Hahn
★★★★★
a year ago
What incredible luck to find Priuskings! After our 2011 Prius croaked on the Mystic Valley Parkway one night and had to be towed back to our home, a friend recommended I contact Priuskings. Bob came by the next day and helped troubleshoot. It turned out to be a multi-step process just to get the car up and running to do the diagnostics, but Bob helped out every step of the way. As it turns out, what I’d assumed was a hybrid battery issue the error codes revealed to be a faulty inverter—which was covered 100% by Toyota. Bob’s kindness, curiosity, honesty, and expertise saved us from paying thousands of dollars or giving up on the car altogether. The best car repair experience I’ve ever had—can’t recommend Priuskings highly enough. Thanks, Bob!
Henry Kaufman
★★★★★
a year ago
PriusKings did a great job replacing my Prius C hybrid battery. I was impressed that they came and did it right at my house. No fuss! They were very professional and did an evaluation drive after the installation to make sure everything was running properly. Working with them saved a lot of money too! And their lifetime service guarantee for a reasonable extra fee makes it a complete no-brainer.
Michael DiIorio
★★
☆☆☆
a year ago
We bought our refurbished hybrid battery under a lifetime warranty back in 2020. It died within a week again, and it was replaced for free. Died again a couple months ago. After replacement, it promptly died again a week later and we had to wait another 2 weeks to get it repaired, which is a big deal if you really rely on your car. 2 of these 4 replacements, we had to pay an additional $500 for travel and labor. Communication is slow and clunky. The 2 stars are mostly for the battery tech, Bob, who is awesome. All I can say is, if you are planning to get another decade out of your Prius, don't go with this company, you will essentially end up paying for the equivalent of a new OEM battery. Something to think about. Edit in response to Priuskings: the car is my wife’s. Yes, that is true, each time the refurbished battery has been replaced, the batteries themselves were no cost. But like I said, the labor and transportation for the mechanic each time after the initial replacement was $300-500. So all in all, we have spent roughly $3500 in 4 years and if it needs to be replaced again, it will be additional labor charges, which will continue to add up. If you’re saying we shouldn’t have had to pay the $300-500 each time in labor for the re-replacements, we’d love a refund.
Alain Dang
★★★★★
a year ago
Wonderful service provided by Bob and the Priuskings staff. The technician arrived promptly and completed a full diagnostic prior to performing any work. After determining I had a hybrid battery problem the technician proceeded with the battery replacement. Thank you Prius kings for the great service and helping to bring my old car back to life
Elaine Abrams
★★★★★
a year ago
I highly recommend Priuskings Hybrid Battery Repair, MA. When I learned that I needed a new battery for my Prius, I knew that I couldn't afford to go to the dealership. I called local mechanics and was surprised that no one knew where or how to have my battery replaced. A google search led me to Bob and staff at Priuskings, MA. My e-mail inquiry, and every e-mail that followed, was immediately responded to in a most friendly, cooperative manner. That became a constant theme whether by e-mail or in person. Doing business here was a pleasure. Bob came to my home to replace my battery. Because of unforeseen issues, he came again and it was clear that he aimed to please. My Prius is running very well and I am totally satisfied with the results. Do not hesitate to turn to Bob and staff for your Prius battery needs. I am pleased and know that you will be, too.
Peter Fuoco
★★★★★
5 years ago
I highly recommend working with Priuskings. My 2006 Prius had a battery issue and Bob provided fantastic service throughout the whole process. On the first visit he quickly identified the hybrid battery needed to be replaced. I really appreciated the fact he explained the error codes involved, how long batteries last, and what goes into replacing the battery. I told him I'd think about it since the car was old, and appreciated his patience while I made a decision. After I decided to make the investment in a new battery, Bob replaced it in under an hour and did a test drive just to make sure it was all set. It felt like he was personally invested in getting my car back on the road. Priuskings was great to work with and I appreciated their expertise and honesty throughout the whole process.
Heather Dickerson
★★★★★
6 years ago
Contacted the owner of the business to make an appointment for my hybrid battery to be replaced around my crazy work schedule. They had no problem scheduling a time that worked well for me with fairly short notice! The battery was replaced in under 2 hours and comes with a warranty, depending on which battery you choose. I chose 1 year warranty due to the age of my Prius. I am very happy with the cost and service I received overall. Would definitely recommend.
Thomas Ellbogen
★★★★★
7 years ago
I am so pleased I contacted Priuskings to replace my '05 Prius battery! Not only did they replace the faltering battery at a substantially better price than I was quoted by a local dealer, they were professional, courteous, and demonstrated a level of integrity that made the entire process painless. Robert came to our house and had the new battery installed in just over an hour. The car is driving beautifully! If any other major issues crop up, I won't hesitate to contact them again.
Nicolas C
★★★★★
3 years ago
A couple of weeks ago I was told by a mechanic that a hybrid battery replacement for my Prius would have been in the ballpark of $4000! Luckily, I stumbled upon Prius Kings and paid a little less than half of what I was originally quoted by the other mechanic. Bob came by to my house and was in and out within 45 minutes. Super friendly, efficient, and smart. My car is running awesome so far! Hopefully I won't have to call Prius Kings anytime soon but I know who to call if I have any battery issues. Highly recommend! 10/10
Andy Majcher
★★★★★
7 years ago
Priuskings was excellent and would highly recommend to anyone who needs to replace their hybrid battery. I called Aric the day my battery failed and he had Robert his technician at my house to replace the battery within 2 days. Robert was friendly and knowledgeable. He had the battery replaced and took it for a test drive within an hour. My Prius is running better than it has in years now.
Md Islam
★★★★★
6 years ago
I had great experience with PriusKing! I recently purchased a Prius C 2012 with over 100k miles. I was worried and really wanted to know the health of the hybrid battery. Toyota dealers couldn’t help but PriusKing was able to get me an appointment next day. Tech Bob was amazing. He ran a report and then explain me everything on the report. Bob also took some time to drive around with me and gave some great tips. Thanks Bob and PriusKing! Highly recommend!
Ivan Appleton
★★★★★
3 years ago
Never go to a Toyota Dealer. Prius Kings came to my house and fixed my car for a very reasonable price. The diagnostic on my battery at the dealership cost $260, and Prius Kings charged a third of that for the same service. The technician was also extremely personable and nice.
