Prock Automotive

Carman Campagna

★★★★★

Edited 4 years ago

SUPER FAST communications and replies to my questions and always have the time to service my vehicle. (GOT IN) Easy to work with. Very competitive prices. (GOT OUT) Knowledgeable and patient when explaining the repair work done before leaving the shop. (GOT MY VEHICLE BACK)! I Would recommend Prock Automotive to family and friends 1000 YES!

Tessa Wallace

★☆☆☆☆

5 years ago

I would not go to them again. I was charged 800 total... only 250$ for parts. 550$ for labor! When I got my car out of the shop they hadn't fixed it properly so I had to bring it back in, and miss more work. Finally they got it fixed, yet my car still came out with the check engine light on, even after I asked them to make sure there were no more problems with it before returning it to me.

Ricardo Munoz (Ricky)

★★★★★

4 years ago

I’ve never had a problem with these guys. When I did, (no fault of theirs), they took care of me. I like taking in my ‘91 Celica into them because I know they’ll always be quick. Recently did a timing belt job, and for some reason my back window was slashed—they referred me to a local shop and are covering the costs. I honestly wasn’t expecting that, but happy they’re honest and upfront—all without telling you that “you need XYZ.” They are top-notch and I recommend 100%.

Sean M.

★★★★★

3 years ago

Full engine replacement, electrical cable replacement, starter replacement. These guys are awesome!!! 10k of work, major overhaul on our RAM truck and we couldn’t be happier. Eddie is awesome!! Great work, great customer service. Highly recommend Prock!!!!!

N L

★☆☆☆☆

Edited 2 years ago

Prock auto charged me 1500 for an issue. When I picked up my car, it had the exact same issue. They did not bother to take the car for a test drive to see if the issue was solved after fixing it - poor business practice! I talked to a few 3rd party mechanics and they all said that the replacements done on the receipt were not relevant to the issues my car had. Took the car back under warranty on the receipt. They now say it's a different issue and wanna charge me 2200 more for something else that might possibly solve the original issue. I talked to a few other mechanics about this and they agreed that the original 1500 charge had nothing to do with the issues my car had. No remedy was offered to me about the situation. What a scummy shop!

Toni Farrell

★★★★★

3 years ago

I have been taking my vehicles, cars and truck to Prock for decades. Joel, Shawn and Eddie are dedicated to providing excellent customer service. They answer any questions and provide all the information the customer needs to make an informed choice. My vehicles are older and high mileage. Prock technicians provide them all the TLC to keep them running

Ololade F

★★★★★

5 years ago

I tend to be a bit apprehensive when it comes to mechanics due to past experiences, but I have had great experiences with Prock Automative. Shaun was incredibly helpful during my time in Lubbock. He quoted me fair prices and was extremely patient with me. Even after I moved to FL, he did his best to assist me by answering my numerous calls and getting me the information I needed. I am grateful for this shop and I would recommend it to anyone without hesitation.

PAUL IRWIN

★★★★★

3 years ago

Very satisfied with my experience with Prock. We called several shops in search of brake repair, and found Prock's prices to be very fair. They repaired the brakes and kept us updated with pricing and further necessary repairs, so no surprises on the bill. Friendly, accommodating staff. Would recommend this business to friends and family.

Carson Briggs

★★★★★

2 years ago

I am a college student with only one car, so when it broke down I panicked. The folks at Prock helped me get it towed to their shop and got it in and fixed very quickly! The price was fair, and I had a great experience. I highly recommend this shop to anyone!

Carmen Valenzuela

★★★★★

3 years ago

Hands down best place for HONEST & fair prices, EXCELLENT customer service, and GREAT work. I was in desperate need of a good mechanic. I have taken my car to a few other places in the past and have been so devastated with the results, (either the price was crazy expensive or the work was terrible), that I was so nervous to take it anywhere. But after many hours of reading reviews and alot of phone calls I reluctantly decided to take her to Prock Automotive. BEST decision ever!!! Eddie was so kind and gracious! He let me know my options, gave me his professional and personal recommendation, and patiently let me decide on what issue to deal with first. All of that for the best price I could find. No kidding. My car is running so much better and now I will ONLY take her to Prock Automotive. THANK Y'ALL!!!!!!

Tye Burnett

★★★★☆

2 years ago

I shared a review previously about our experience with Prock and deleted it because they made things right. My first review was posted way too prematurely and I hope there are no hard feelings. Prock has been around for decades and there is a reason. Customer satisfaction. It's inevitable and fact that anyone who owns a car will, someday, have "issues". Give them a try! The staff is super nice and polite and want you to get back on the road as soon as possible. Kudos to Eddie for being so professional.

Shawna McDonald

★★★★★

3 years ago

I cannot say enough about the service, quality and fair pricing! Last week was extremely cold and we had 7.2 inches of recorded snow at the airport. I went out to my admittedly older car about 6:30 am to warm it up when lo and behold, no heater. It would blow but there was no heat at all. I called the place I have taken my car to in the past and they told me it was the heater core and it would be $1,400.00, sight unseen. After calming down, I called around and Prock Auto was willing to diagnose the problem, call me before any repairs were started and get me in on the same day. On a freezing and snowy day, Eddie was very polite, friendly and knowledgeable. Turns out it was a thermostat issue and they flushed the heater core. They had it out the very next day and it didn't cost anything near what I had been quoted by a place I previously trusted. Eddie even showed me what a heater core looked like before and after having it flushed. Car trouble is one of the worst troubles to have, especially if you are a single woman, but Prock Auto, and Eddie's incredible customer service, made the bad situation tolerable and it was at an honest and fair price. I highly recommend them when your car is misbehaving!!!

Mark Dotson

★★★★★

a year ago

I have been dealing with Prock Automotive for around 20 years. I feel that they are very fair and very qualified. Not many places can you drop your car off and feel confident about the service and the bill. I really appreciate the interaction I get from Joel and the rest of the mechanics and service advisors. I wholeheartedly recommend giving Prock Auto a try. Feel good about their work, feel good about supporting a local business. Mark D

Jim Archer

★★★★★

7 months ago

My son’s brake line was shot. After hearing about 3-4 week wait times at other shops, I dropped this by Prock and they got it back to me next day. Great communication. Very happy with my experience.

Andrea TX

★★★★★

7 months ago

They are the best mechanic we've found in Lubbock! It's been difficult to find a mechanic who services foreign cars in Lubbock. We've used them twice now, and they've been responsive, honest & reasonable in pricing. My only regret is that we didn't find them sooner.

Joelle Tindal

★★★★★

8 months ago

If you're looking for a reputable, honest, and communicative mechanic in Lubbock, look no further than Prock Automotive! I'm a bit of a hypochondriac when it comes to my car, and brought it in over a small noise that it had started making. The first time I brought it in, they fixed my A/C up (for a reasonable price) since it hadn't been functioning at 100%, but the noise was still there. Brought my car back in to have it looked over more thoroughly; after inspecting the underside they adjusted my brake pads, but couldn't find anything to be concerned about! They returned my car to me free of charge, despite taking out time to replicate the sound I had noticed, check for any visible issues, adjust what they could, and test it again to ensure that the adjustment helped. My car had to be kept at the shop for a couple of days due to the volume of jobs they had, but they still took time to get my car looked at as quickly as they could! I greatly appreciate their communication with me, as they kept track of the status of my car and happily gave me updates each time I called about it. I was worried that calling each day would be bothersome, but I was always met with friendliness and knowledge about what exactly had been done with my car since the last time I called. I will be coming back after this experience, not just for the honesty they approached the job with, but also for the excellent customer service!

Trisha H

★★★★★

2 months ago

I'm new to Lubbock and finding a trustworthy mechanic can be so stressful. These guys got my truck towed in promptly and fixed up in no time. Price was fair, also. They even changed my blinker bulb as an extra! I'm so glad to have found my new go-to mechanic!