Professional Auto Repair

Spencer Hawkins

★★★★★

8 years ago

Only con: Raul didn't seem to want to talk on the phone; first question was "can it drive?" Followed by "bring it in and we'll figure it out." (Did this with another customer while I was in the shop, too). Otherwise, absolutely excellent experience. Dropped off a car around 11am monday to get battery cables replaced, but Raul was confident he could replace just the terminal; I told him to give it a shot, since it'd be about $500 cheaper (would have to special order cables). He got to it that day, and I had my truck back by 5:30pm, with super reasonable pricing. Also didn't try to upsell me on anything I didn't need. Great shop, great prices, great timing, great service.

Seth Charles

★☆☆☆☆

4 years ago

I would strongly recommend others to avoid this mechanic. The one thing that I will write a bad review on a business is if the are dishonest. I took my Subaru to them to have a rear wheel bearing replaced. They replaced the wheel bearing and returned the car to me saying it was good to go. When I took the car home the ABS light came on and remained on. I called them back to say the ABS light was on they started to make excuses on how difficult it was to change my wheel bearing. Red lights went up in my head and because I'm fairly handy with cars I decided that taking it back to them would just be more money and excuses. Fast-forward and my wife and I have moved to a place where I can work on our cars myself. I pulled off the wheel to take a look at the ABS sensor and found that the ABS tone ring had been broken and was glued back together in pieces (they broke the ring when trying to beat off the old wheel bearing). If they had simply told me when doing the repair that it broke and would need to be replaced, I wouldn't be writing this now. The fact that they omitted the truth from me shows complete dishonesty and they do not deserve any future customers with that type of behaviour. I will also add that I'm fairly confident they didn't even bother to test drive the car after doing the repair as the would've immediately noticed the ABS light come on. This is an utter lack of professionalism.

Toni Arroyo

★★★★★

a year ago

Best customer service and very honest. I have been taking my vehicles to Raul over 30 years, he is like family.

Shreeya Goyal

★☆☆☆☆

2 years ago

They will replace your parts with old parts and break the car! DO NOT TRUST RAUL! They steal and break the internal parts of the car!! After working with this mechanic, our car keeps making weird noises! When I checked with another mechanic, he said the original part were replaced with incorrect parts! RAUL is liar and scam! Don’t trust them if you love your car

Angel on earth

★☆☆☆☆

2 years ago

Raul is a SCAMMER notice most recent reviews bad?? Wonder why? Don’t just find someone else Or as the old saying goes Go learn your own lesson and waste your money and time COUNT YOUR DAYS

Christy “CC” Doeltz

★★★★★

7 years ago

We LOVE and TRUST taking all of our vehicles to Professional. Our entire family has gone here for many many many years. We know that our latest generation of drivers will be safe and cared for dealing with Raul and his guys. I would never entertain the thought of going somewhere else. There is so much respect all the way around.

Perla Villyena

★★★★★

9 years ago

Raul and his team are very experienced with all types/makes of cars. Their knowledge, outstanding customer service and respectable prices have kept my family and I safe on the road regardless of the issue. I will forever keep coming to Raul and his team for any automotive issue on my current car and any future vehicles.

Catie Andrus

★★★★★

Edited 7 years ago

The other reviews weren't exaggerating, Raul is great. Not only did they fix my engine thermometer with no fuss, they explained what was going on and gave me an honest answer when I asked if it could wait a little bit. When I came back, they fixed it and gave me some good advice about my car. I feel like I can trust what they tell me, and as a female that's worth its weight in gold (so many try to take us to the cleaners). It's down the little ally, tricky to find the first time.

John Azevedo

★★★★★

7 years ago

Great work and cheap. Raul is last of the honest small businessman. Except he won't let me organize his place. Look past the clutter. This is old school get it done right and at a fair price. He will honestly tell you if you need something done or not. Usually half price of what a dealership will charge you.

Pratik Gami

★★★★★

6 years ago

Quick, reliable and high quality service. Raul, the owner/manager is very honest, experienced and an expert. This place has never recommends work/repair more than required. Also the cost is pretty reasonable (one of the cheapest I found in Santa Clara).

Stephen May

★★★★★

6 years ago

I have been going to Raul for 30 years now. I have recommended at least 20 people and they are all still going to Raul for all of their repairs. He is the most honest mechanic I have ever met. He is fast and ridiculously knowledgeable. His prices are cheaper than I can buy the parts and do the repair myself. I can't imagine what I would do if he ever goes out of business. Suffer like everybody else, I guess.

Atefeh Ghaderi

★★★★★

3 years ago

I d been going here since 2015 when I found this little gem. Raul and his group are hardworking, honest and always try and help during emergencies. I would highly recommend this establishment to anybody in need of repairs and general upkeep. First I took my 2002 Subaru Outback there and now I take my 2011 Subaru Outback to them.

Steven Small

★★★★★

3 years ago

Best mechanics in the southbay by far. Been going there for years Raul has never let me down. Honest and friendly. Explains any questions you may have about repairs. Gets very busy but work usually done in good time frame.

Chris By Chris

★★★★★

3 years ago

Best mechanic in the Bay Area! Raul is honest and has fix cars for me and my family for 20-30 years. He’s honest and gives great prices. If you go to a chain shop like pep boys or even the dealer they will probably charge 2-3 times what Raul charges for a less reliable job

Jill

★★★★★

a year ago

New Location!! 3100 El Camino Real Just past Calabasas. Turn into driveway before the BRIGHT BLUE building, drive to the back. On left side. Raul is my go to mechanic as well as my families and many friends. Best service and prices without a doubt!!

Jeromy Hilliary

★★★★★

a year ago

Best pack of Mechanics in the South San Francisco Bay area, located in Santa Clara! I highly recommend them if you want a no BS diagnostic foreign or domestic…And a for fair rate for repairs! I’ve been going here for probably the last 10 years. I’ve known a lot of shops to go out of business out here, but these folks are still going on strong! Tell them Jeromy Sent ya! 😏

Dirk Murphy

★★★★★

11 months ago

I brought my car in for a brake replacement, and I couldn't be happier with the service. The mechanics explained everything clearly, and the work was done quickly. The quality of the repair is outstanding—my brakes feel brand new, and there's no more squeaking. The pricing was fair, with no hidden fees or unnecessary upsells. It’s refreshing to find an honest auto repair shop that truly cares about its customers. I highly recommend them for any brake-related issues!