Google Reviews
Christian Seklecki
★★★★★
12 years ago
If there was a way to give more than an "excellent" rating, I would gladly take advantage of the feature for this auto repair business. Perhaps there is no other widely used business in the world that offers so many opportunities to take advantage of a customer than a mechanic's or car repair business. The vast majority of people just do not know much about how or why their car is not working properly. I have spent my whole life dreading the endless dance from mechanic to mechanic, trying to find someone I TRUST. Well, I am extremely happy to report that I have found that diamond in the rough with Lance and the rest of the crew at Professional Auto Repair. After my old car completely died, and I was facing some serious financial issues, I was forced to buy, yet again, another very used car. When you spend just a little over $2,000 on a car, you know that it will need breaks, a tune-up, tires rotated, etc. I am now dealing with my third, separate car issue and am beyond happy knowing that Lance and Professional Auto Repait are taking care of it. They don't try to sell you on extra stuff. They are the most honest people I have ever come across in this business. When I brought my car in to have brakes replaced, I told them to replace it all. However, after driving it and putting it up on the rack, Lance came back into the perfectly arranged waiting room and told me that while the rotors were bad (I expected), the brake pads themselves were fine and didn't need replacing (I didn't expect that). Any other car shop would have gladly charged me the extra labor for the brake pads, especially because I asked for them to be replaced. Not only are these guys honest and very good at what they do, but their customer service is simply the best. They take walk-ins (or drive-ins) when there is an emergency but they are incredibly good about scheduling appointment times that are most convenient for you. In the past, even with an appointment time, I have always had a friend follow me to the auto repair place so that I didn't have to wait while it was being fixed because it always took a very long time. Not here. I love the efficiency with which these guys work. If Lance tells you he can have you in and out in under two hours, you are out of there in less than two hours. Plus, I have gotten a lot of work done on my computer while waiting there. Their Wi-Fi signal is strong. They offer plenty of complimentary soda and drink options. Lance is always checking in to make sure you are apprised of what is happening with your car and making sure you have your coffee or whatever else you need. I will always use these guys for any future car needs. I will gladly recommend them to anyone and feel a bit of pride about knowing that I have found a rare gem in Atlanta and am passing it along to my friends and family. The days of extensive internet searches and calling around for the best deals are over. Professional Auto Repair on Monroe is the best and only place for me.
Mirjam Wit
★★★★★
9 years ago
I've been taking my Volvo here for over 5 years. They're reliable, accommodating, transparent, and helpful. When possible, they help me keep repair costs down, including sourcing my own parts. I'm confident that they help me stay several steps ahead of the quirks my car might display next.
Lindsay S
★
☆☆☆☆
10 years ago
I used to think this place was solid and honest and had even taken my car there multiple times. The last time I was there, they called with the bad news that one of my ignition coils was misfiring and needed to be replaced. Here is the problem--I asked them how much to replace the faulty item, and they said it was not possible to determine which of the six were misfiring, so they had to replace all six for $1000. I asked multiple times if there was any way to test which one was misfiring and they told me each time there was absolutely no way. I took their word for it. They changed all six, car was working, I'm out $1000. Fast forward just over a year later and my car is acting up and making a familiar sound. For convenience, I took it to a different place close to work. One of my year old ignition coils is misfiring, specifically number 3---I know this because they are in fact able to test which one. Professional Auto is either dishonest or incompetent, and I will never give them my business again. They fell right into the negative connotation surrounding mechanics--took advantage of someone who doesn't know cars, over-charged, and then the part went faulty a year after.
Austin Brady
★
☆☆☆☆
5 years ago
They obviously don't care about keeping their customers happy. I spent over $450.00 at this shop with 2 different vehicles. The first, an older Mercedes. The repairs they did lasted less than a month. Today I picked up my jeep, I was told the check engine codes were gone and go ahead and drive it. Paid the 270.00 and found the same problem I brought it in for 2 days prior. I can't recommend this shop. Their answer was take it to the dealership.
Kev Warren
★★★
☆☆
2 years ago
At least stick to your business hours so I don’t waste my time getting a ride here to pick up my car to find out you’re now closed early on a normal business day. Now I have to go without my car the whole weekend? Edit: I was able to reach Lance after business hours and he agreed to meet me at the shop so I can get my car back for the weekend. That was helpful but I still wasted money on Uber/Lyft to and from the shop which frustrates me.
Sawyer Hicks
★★★★★
10 years ago
I've brought my 2002 Volvo XC in for service twice in the past year and had excellent experiences. Both times I've been called within two hours of dropping off my car (I didn't schedule appointments) with a full explanation of the work I could potentially have done, the cost, and--most importantly to me--the implications of not having the work done. Lance has been very honest about which repairs were urgent and which I could hold off on. On my most recent visit, they informed me that my suspension needed about $3,000 in repairs, but admitted that this likely exceeds the current value of the car. They know Volvos well and helped me think through the car's future and the cost vs. benefit of having the repairs done. I will definitely continue to trust the team at Professional Automotive Repair for all of my service needs.
Kent Harrington
★★★★★
8 years ago
After four years as a customer who has had multiple experiences with Professional, there is no question Professional Automotive Repair is an excellent service provider for any car. Their knowledge, attention to detail, skills and customer orientation make them both highly competent and trustworthy. Lance, the Monroe Dr. service manager, never fails to do his best for the customer. A recent day when we had problems with both our cars produced a 'can do' approach by Professional, squeezing us into their schedule and providing 'fixes' in a highly timely way. The service-commitment is exemplary. Highly recommended for all makes and issues.
Will Elkins
★★★★★
7 years ago
The most honest and decent auto mechanic I have ever met. Instead of making me wait for an appointment, Lance stopped what he was doing, walked outside, took a look at my “busted tail light,” and determined that the bulb was simply not screwed in properly (my other mechanic wanted several hundred dollars for a Lexus part replacement). Furthermore, he would not accept a single dollar from me. When I insisted he take $20, he relented and said he would use it to buy lunch for his shop guys. Needless to say, I won’t be going anywhere else for repairs.
P R
★★★★★
Edited 7 years ago
Lance is a good, honest mechanic. I have a 15+ year old SUV, so I have to take my car into the shop pretty frequently for minor (and sometimes more major) issues. I always get a fair quote. In fact, the price is often less than quoted. If they don't see an issue, they have also not charged me any diagnostic fee. One of the few mechanics out there that you can really trust.
Jessica Buchanan
★★★★★
6 years ago
I am always apprehensive about taking my car in to the shop, but after reading other reviews for this shop I gave it a try. Lance and the mechanics took excellent care of my vehicle. They held on to it until they were certain they had figured out the problem. The price of the repairs was affordable. I absolutely trust them to take care of my car. I have taken it twice for different issues and would take it back if I have any other issues.
William Burrell
★★★★★
4 years ago
Lance and his team are fantastic. I've had them work on my 2013 car and my 1980 truck, and they've done great work every time, no matter the problem. They are professional, communicative, and extremely fair in their pricing. Really couldn't recommend these guys enough - they know what they're doing.
Andy Vollmer
★★★★★
3 years ago
Professional Automotive Repair is an excellent garage! Lance took care of my vehicle. He was able to schedule my appointment and service my vehicle in the same day. Very honest and straightforward about what was, and wasn’t needed to keep my Volvo running well. Definitely recommend.
Christina Kilgo
★★★★★
3 years ago
My car needed new spark plugs on a tight timeline due to upcoming travel I had planned. After calling a few shops that weren’t so accommodating, I tried Professional Automotive Repair and I’m so glad I did. Lance got my car in and diagnosed same day and it was ready for pickup early the next morning so that I could get on the road. The communication was great, price was fair, and my car is running like new. I’m so thankful for these guys and definitely recommend this shop!
Elizabeth Kell
★
☆☆☆☆
2 years ago
I would be mindful of the up charge here I had my car towed to them. When I talked to them on the phone, they said they would check with me before doing anything and if my car was unable to be fixed they charge me $60 for the estimate. When the price of $700 to get my sparks fixed seemed very high, I requested to get my car towed as my dad wanted a second opinion. When I informed them of this, it was now $120 for me to get it off their property. When asked why, the man got upset and explained they had done work checking everything, even though I originally was informed this would be $60. It seemed like a bitter petty move charging me that because I wanted to go somewhere else. Would not recommend. Also the man on the phone was extremely condescending and mixed me up with his other customers cars and their car issues. EDIT: I see the company’s response which I understand. However, the issue is the principal of telling someone an amount and then all of sudden changing it. This company should be honest about the amount they will charge in the future, then telling a customer an amount and then changing it without approval, when that customer chooses to go somewhere else.
Jordan Smith
★★★★★
a year ago
Lance truly went above and beyond to help repair my car / perform an oil change. I cannot speak highly enough of him. I am absolutely thrilled with the outcome of using Professional Auto Repair- which is an extremely unusual experience when picking up your car from the shop. Because of Lance and his kindness, I will be a customer for life. I would highly recommend using Professional Auto Repair to anyone and everyone.
Micki Jc
★★★★★
a year ago
Lance is a great, helpful, and responsive when it comes to vehicles in his shop! Absolutely going to keep coming here for my Volvo repairs/maintenance. Fast turn around time to look at my car too. I’m extremely pleased for their work and saving me money.
Rosehm Gu
★★★★★
a year ago
Lance is the owner of the shop. I’ve known him for more than two years. He is friendly, easygoing guy and most of all he is very professional, reliable and always thinking on the customer side to get a better result. I really appreciate he and the team taking care of my car and I will strongly recommend this auto repair shop with very accessible location, excellent service and much affordable price to my friends or anyone who may need help with their cars. Thank U, Lance!
Nicole Gerardo
★★★★★
2 months ago
I have been bringing our cars to Lance for years. He is reasonable, honest and let's you decide how to prioritize repairs.
Bernard Pettiford
★★★★★
6 months ago
I began going to professional auto in 2010. They serviced my 2005 XC90. Lance was the best manager and John the best mechanic. I only experienced a few mechanical issues which they took care of and I never went back for the same problem. They also took care of all recommend services. After my wife and I got new jobs in 2016 we found it difficult to make it to the shop and I started doing my own maintenance. This year we bought a 2019 XC90 and the AC went out. I decided to take it to Lance. In and out in around 2 hours. I tried to bait Lance into saying that the mechanic who did my oil change had let all of the Freon out because all the system needed was to be recharged, but he wouldn't. He stayed professional. Today I got in the car and the AC is still working. Almost 10 years later and he remembered me when I walked thru the door and he gave me the same service he gave me them! Highly recommend Professional Auto on Monroe!
Nicole Lagman
★★★★★
4 months ago
My car was towed to this repair shop and the manager (Lance) was very thorough in explaining what the problem was with my car and offered me a couple of options on how I could handle the issue. He was very upfront with the costs and the overall expenses came up to be a really reasonable price. He answered my calls to the best of his ability and was really good at getting back to me with updates. The service and communication I received from this repair shop was excellent considering how I just up and left my car in their lot with no appointment.
