Promise Auto LLC

heather dorff

★★★★★

a year ago

As a woman, painfully aware of how many mechanics have tried to bamboozle me throughout the years, I’m highly appreciative of the honesty and open communication offered at Promise Auto. My car went dead recently and would jump start, but after a few days go dead again. I hardly ever drive my car, I have less than 60k miles on a 2006, and the battery is now 6 years old so I figured it’s past due for a change. I also had the alternator changed within the last 3 years - so I was confident it wasn’t that. Called into the first local mechanic to see about bringing it in and could FEEL on the phone by the swarmy way the guy was talking to me that I’d bring it in and they’d try to tell me it was something more than the battery / the alternator even though I’m telling him on the phone the alternator is basically brand new and the battery is old. Called into Promise and got way more of a friendly, honest interaction so I brought it in. Alex checked both the battery and the alternator health while I was standing there - and confirmed the alternator is fine and the battery is dead. Easy peasy and confirmed what I suspected. The entire interaction felt very genuine and like I wasn’t going to be screwed over, and they even offered same day repair / pick up. Really appreciate it and will be bringing my car back here any time I need any work whatsoever. 10/10 would recommend.

Mariusz Jeglinski

★★★★★

8 years ago

Fantastic Service! My car broke down while driving from LA and Promise Auto was close-by. Tim did an amazing job replacing my alternator and had me back and running in no time! He was very helpful, friendly and honest. No up-sale on other things that my car may or may not need - just straight up fix of the problem. He worked hard to get me back on the road asap. If you are looking for a mechanic you can trust - Tim has your back! Highly recommended!

Adam Martin

★★★★★

5 years ago

I was 30K miles past due on my Timing Belt replacement so it was always on my mind. I contacted 3 shops and Promise came in super competitive. It was a Friday I dropped off my car at 9am and picked it up at 5:15pm. Tim and believe it was his father stayed late so I could pick up my car same day. Both were really nice and gracious, I didn't feel they were rushing, even though I was late. Tim explained everything went smooth and he didn't notice anything else I needed to do to get an additional 90K miles out of it. Oh yeah and along with the timing belt, he does the water pump, replace pulley's, spark plugs etc... The coolest thing is I mentioned my sunroof is stuck, if he has time if he can give me a quote. I forgot and the next day I remembered so I pressed the button to open it and it works fine, cool dude, did it and didn't even mention it. Genuine good people. Great experience, I highly recommend to anybody. Oh yeah and his mechanic called out that same day so Tim did the job himself and still got it done same day! Cheers! -Adam

Kathryn Benedicto

★★★★★

Edited 2 years ago

Updated review from one done more than 5 years ago. Still love the place. Most importantly, I trust them with all my repairs. Kept my van running to 24 years. Just ran out of parts available. Got another used car and had them inspect it. Awesome service. They really are realistic and can tell you of what you want will be worth it.

Saad Kamal

★★★★★

a year ago

Very transparent with pricing, quick with communication and very patient. Ended up having to do a lot more work than originally anticipated on my Mercedes side mirror but didn’t charge me a cent extra. Gave me a complimentary loaner car too. Hard to find honest mechanics, would recommend to anyone in the area

Fedor

★★★★★

6 months ago

Trustworthy shop. Hidden gem. If you wanna your car fixed fast don't rhink twice just go there.

Si jcat

★★★★★

11 months ago

Tim was awesome! Took my car in on a Monday the car was done by Wednesday I couldn't even tell where the paint was peeling his work is very impressive he was also very professional. I will be his a customer for life

Shonnu Ba Thaung

★★★★★

6 years ago

They did a great job installing the led emblem on the front of my car. They did it quickly and for a very fair price. Don’t bother looking for any other mechanic in the area.

Gina Ramirez

★★★★★

a year ago

Back in Oct '24 I took a chance on this shop based on reviews, and I am SO HAPPY that I did. Tim is honest, fair, and the service was beyond my expectations. My Nissan Rogue was repaired & ready when promised, and looks like its never been in an accident. I was so impressed with the service, that I took my husband's Toyota Corolla directly to him to replace the catalytic converter that was stolen a few days ago, he located the part, and had it repaired the same day I dropped it off! He even went the extra mile & provided images of the undercarriage to submit to my insurance company. Top notch service, he and his team are awesome! Look no further for body or mechanical repairs, Promise Auto LLC is the place to go!

Chihyi Lee

★★★★★

9 months ago

I came to this auto shop based on a recommendation from a friend. I needed an inspection for a car I had recently purchased from CarMax. Dropping off the car was easy, and I was able to communicate with the mechanics via text afterward. They sent me the inspection report promptly and provided a quote for the recommended services. There was no pressure to approve any services I didn’t want, and they even offered to waive the inspection fee if I went ahead with part of the recommended work. They also took before-and-after photos of the brake fluid flush and kept me informed about any issues they found. So far, they have been very transparent and professional, and I definitely plan to return. Highly recommend!

Firstname Lastname

★★★★★

2 months ago

Been coming here for years. They do excellent work at great prices and care about you. They deserve every bit of success and more

Nicole Skriver

★★★★★

7 months ago

⭐️⭐️⭐️⭐️⭐️ Promise Auto Body is hands down the best shop I’ve ever been to. Tim is the most honest and reliable mechanic I’ve ever met. He takes the time to explain everything, never pushes unnecessary repairs, and you can truly trust his word. The quality of work is excellent, prices are fair, and the customer service is unmatched. I won’t take my car anywhere else!

Alex

★★★★★

a month ago

Did an amazing job! Very quick turnaround at a transparent and cost effective rate!

Andrea

★★★★★

a year ago

I have called over Torrance and Gardena trying to get a same-day vehicle repair done. The driver side window stopped working and I wanted to get it fixed before the higher temps roll in. Ana took my call and said I could bring the car in right after I hung up the phone. I got there and Tim assessed the problem and told me what needed to be done in 8.5 seconds. He let Ana know, she got me a quote, and let me know the part would have to be ordered. Before I could feel bad about putting it off she informed the part could ordered and there shortly. The part came in, they did an awesome job, let me know the part I had replaced had been replaced previously with an after-market part and let me have a look. I was in and out in a reasonable amount of time. It was a fantastic experience and I highly recommend heading to Promise Auto for service!!!

Flxgo

★★★★★

a month ago

Professionalism at it's best! Brought my 2017 Audi a4 for brake pad replacement, in and out in 2 hours. Honest and reliable. Wish I would of found this place sooner.

Vi Nguyen

★★★★★

3 months ago

Promise auto is the rare mechanic shop that operates with honesty and reliability in the Gardena area. They are not money oriented but people oriented. They recommend what needs fixing right away and would not overcharge their customers for services or repairs not urgently needed . They always go above and beyond by pointing out minor details that drivers may not pay attention to and often do not charge extra fees for the details mentioned. No job is too small for them and they gladly help all customers who arrived at their shop with genuine helpfulness. Please come support this establishment everybody from maintenance , minor to major repairs , they will exceed your expectations and keep your car running safely and smoothly on the road . Thank you Tim and Promise auto team for delivering efficient , honest, and genuine auto service every time . You guys rocks and we highly appreciate your expertise and genuine customer service . Highly recommend this awesome shop with all our hearts ! Thank you

Brian Grajek

★★★★★

3 weeks ago

Been seeing Tim since 2018. When I was driving my first BMW you couldn't keep me out out of the shop. Might need to buy another foreign car so I be a regular again. Standout guy. Highly recommend!