Punchy Whitaker's Wheel & Tire Service

Ernie Ferland

★☆☆☆☆

Edited 7 years ago

I want to Thank Mike, I was sent over to Punches by Dodge in Concord. Dodge in Concord ordered tire and rims for me. However they couldn't get the tires installed on the rim. Randy informed me to take my tire to Punches they will put them on for me. So I take my tires over to Punches to get them on. Mike informed me he couldn't put them on because I bought some other place. I get it and don't blame him one bit. I just was sent there by Randy. Randy said he called them. So went back to dodge they also messed up the rims I ordered. I talked with Mike, he ordered tires & rims for me on Tuesday. I had tires and rims installed on Wed. Mike went above and beyond for me. Plus free tire rotation & balance for life of tires. Not at Dodge they wanted to charge me $99.00. Plus Punches was spot on with there price actually they beat Concord Dodge. Don't think twice call Mike tell him Ernie sent you. Thank You Mike & Team Update, I was told free tire rotation and balance. Well called today they said $25.00 per tire to balance. So there you have it. From 5 Star to 3. another update, tried calling yesterday was on hold for 13 minutes. Got passed around. My son doesn't like Punchies I understand why. I think the only one there who gets customer service is Mike. Even the ladies are rude at the office. Speak say hi good morning how can I help you with a smile goes a long way. So can't say I will go back. If I do will be with Mike only.

Timothy Cuff

★☆☆☆☆

a year ago

Subject: Concern Regarding Tire Repair Service I wanted to bring to your attention an issue I recently experienced with a tire repair. While driving on the interstate, we picked up a nail in our tire. Initially, we took the tire to Mavis Tire for a patch repair. However, they informed us that they did not have the necessary equipment for custom rims to remove the tire for patching. Despite this, they were kind enough to plug the tire free of charge to help us get the vehicle off the road. The next morning, I took the wheel to Punchy Whittaker’s to have the tire properly patched. However, when I returned to pick it up, I discovered that they had removed the plug previously installed by Mavis Tire and replaced it with their own plug—despite my specific request to remove the tire and patch it properly. They falsely claimed that the tire could not be patched due to a large bolt in it. This was inaccurate, as the tire had been successfully plugged and aired up when I brought it in. Unfortunately, this experience was very disappointing. It seems that the service quality at this location has declined, and based on my experience, I would not recommend their services to others.

Heather Childers

★★★★☆

3 years ago

My old man just got replacement tires on his 3500 Turbo Diesel Ram work truck. The first set was bought here and this is the second set. Pricey but a man knows what he wants and Punchy’s usually has it!

Kit Clark

★☆☆☆☆

7 years ago

The accompanying picture shows a tire purchased at punchy's 18 months ago. The vehicle had less than 8000 Miles on the tire. Punchy perform the last alignment on this vehicle. According to them the severe where can be attributed to not rotating the tires. I may have been born at night but it wasn't last night this group of people are liars. Any warranty or guarantee that they offer is totally worthless do not take them at their word.

Pj Tellus

★★★★★

a year ago

Highly recommend the staff are very polite personnel and helpful. They took the time to look at my truck give me there professional opinion and a great price I got rims and tires installed and alignment done won’t go any other place

Johanna Hill

★★☆☆☆

3 years ago

This was my 3rd time getting an alignment with them. Their price is good, but their customer service is not. I had to approach the window about my vehicle being ready after an hour and she told me 10 minutes. 45 minutes later I approached again, and no one was to be found. When someone told her I was waiting, she asked if she could help me... I asked her about the status of my vehicle. She looked around and saw my keys and paperwork. Who knows how long it had been ready! They are not rude by any means, but really not centered on their customers. I won't be returning.

Teresa Dakins

★☆☆☆☆

8 months ago

Horrible customer service only want to help if you are purchasing tires once you bought them they dont want to service. All I can say is buyer beware. Staff is very rude. Will never go there again

Kaitlin Rohl

★★★★★

2 years ago

As a single mom every penny I make and spend counts. This place may be busy but they are 1000% worth the wait. The mechanics are honest and never try to make "repairs" to things that don't need repairing just because im a woman and wont know any better. I never have a problem with my car after they've worked on it and they are reasonably priced. After a slew of bad mechanics trying to sell unnecessary repairs, I will ONLY come to punchys for my maintenance and repairs.

Evadne Koch

★★★★★

5 years ago

Excellent service. I found a razor blade in my tire last night and needed to get a new tire this morning due appointments that I have to be at this afternoon. Every shop I called couldn't get me in until later today or tomorrow. I called Punchy whitakers and talked to Mike explained everything to him and he got me right in and out. The price was less than what I was expecting to pay. Every one I spoke to while I was there was very nice.

Christy Grant

★★★☆☆

7 years ago

TRUST the reviews!!! The reviews about them being super slow is CORRECT. I even asked if it would be more than an hour and still ended up waiting 2 hours to get one tire put on. I'm only giving a 3 because I appreciate Robbie finding me a decent tire & installing it. He was GREAT!!! They had 4 dudes at the front desk, maybe they should use 2 of them to do some work. People will pay for convenience!!! Saving people much needed time is CONVENIENT!!!

Mark Drake

★☆☆☆☆

2 years ago

Im at a loss for words at how consistently bad this place is. I have a long bed super duty Ford so there's not a ton of places around that have a big alignment rack to use, but punchy's does, however they don't know how to do alignments in the first place. I've been here twice for an alignment, the first time was a free alignment because they did a whack job balancing my new rims and tires. The second time was after I had installed a whole new steering assembly, center link, tie rods, and upper and lower ball joints. So you'd think the alignment would be setting me pretty straight on the road, nope. Can't even go over 70 with a solid vibration, also the truck pulls pretty decently to the right. Avoid these bums at all cost.

Mike Robinson

★★★★★

8 years ago

These guys are the greatest! Such super service and down to earth guys. Ray Johnson was such a great guy and took the time to explain to me about wheel sizes and pros and cons etc. I can't believe how I was in and out of there in an hour with 4 new wheels and tires! Great price too. We have used them before and always a great experience.

Ben Baker

★★★★★

7 months ago

Great customer service.. Make you appreciate spending your money with Great prices

Brad Beatty

★★★★☆

7 years ago

My wife and I recently purchased wheels and tires for her Jeep. We received excellent customer service from Stuart and the team. We are very happy with the wheels and tires. This would be a 5 Star review but they would not take a credit card over the phone to pay for the deposit. We ended up making 3 trips instead of 2. Thank you.

Matt Davis

★☆☆☆☆

2 years ago

I really don’t know what has happened with this company? The lack of care for their customers is beyond frustrating! From trying to call and make an appointment/ or see if they can even get the wheel you are looking for or going in to the store in person it’s like they all have different things going on besides anything to do with you or this business!!!! Maybe it’s a front idk. What I do know is if you are looking for wheels or tires I would recommend a different place this is not the same Punchy’s it was a few years ago I honestly would be scared to leave my car in their hands at this point

Barry King

★★★★★

Edited 8 years ago

Came in last Friday evening late needing emergency brake service on my old Dodge truck. The other places that I stopped at wouldn't help me. The young Whitaker fellow at the counter was extremely knowledgeable and helpful and was willing to help me out on a Friday evening when everyone else wouldn't. Within minutes he verified that parts were available and in less than 10 min my truck was in the shop being worked on. They identified the problem, resolved the issues and we were on our way in less than 45 min tops. The price was more than fair and I'll certainly be coming back to do business with an honest and fair business like this. Great job!

lilpud1

★★★★★

8 years ago

awesome experience, awesome place! called, set up an appointment... brought my truck in.. they replaced the tires(mount and balance, full brake job, alignment and all. in and out in less than 3 hours!! the other reviews talking about long waits.. are all from walk ins... first come first serve.. if you don't want to wait.. you need to make an appointment. five stars! awesome business, awesome employees, awesome experience. would refer to anyone I know. thanks guys