Hendrick Kia of Concord Service Center

Greene's Tax Service

★★★★★

10 months ago

I had an excellent experience at Hendrick Kia In Concord! Latasha Crawford was an amazing Service advisor and kept me in the loop the entire time. She genuinely cared about experience while my car was in their care. I will definitely look forward to working with her the next time.

Timothy Pegg

★★★★★

6 months ago

Reece helped me out tremendously on picking out tires and getting them installed on a Mazda. My car drives better then ever, and was not pushed to add more services, only what I needed

nrenegader nrenegader

★★★★★

2 months ago

We had a service issue and worked with Isaac. He listened to our concerns and treated us kindly. We were able to get everything resolved.

Dione McCants

★★☆☆☆

Edited 7 months ago

I am writing to express my concern and disappointment with the service experience I recently encountered at your dealership. After bringing in my brand-new vehicle for its very first oil change, the car broke down just 10 miles away with oil leaking everywhere. When I called for assistance, my initial contact was not helpful — I was simply given the number to a tow company quoting $400, with no mention of roadside assistance. On a second call to the service department, the representative I spoke with was dismissive, showed little concern for my situation, and abruptly provided the roadside assistance number before ending the call. This left me stranded on the side of the road for two hours until AAA was able to tow the vehicle back. While I appreciate the efforts of Service Supervisor Issac, who was apologetic and did his best to resolve the issue once I arrived, the lack of professionalism and concern from other staff members was very troubling. Customers should not feel dismissed or unsupported when a service goes wrong — particularly when it results in a brand-new vehicle breaking down and leaving them stranded. I strongly encourage you to review customer service training to ensure that representatives demonstrate professionalism, empathy, and a genuine willingness to assist when situations like this arise. Doing so will not only improve customer satisfaction but also protect the reputation of your dealership. Sincerely, Dione McCants

Caitlin Pfahler

★★★★★

6 months ago

Bryan was amazing in the service department! He helped me in every step of the way, and made sure I was informed on the progress of the car. They completed the oil change and tire rotation in a timely manner and did not keep guests waiting long.

Mercy Sofsky

★★★★★

6 months ago

Reece was super helpful during my oil change and tire rotation. He was very friendly and explained everything clearly. The service was much quicker than anticipated so I was in and out of there in no time.

Miranda Johnson

★★★★★

7 months ago

Ethan Briggs assisted me with everything I needed during my vehicle service visit. He was very polite and helpful! Every time I come here for service I have a good experience. They are price transparent and never hesitate to add on a last minute request from me.

Master Student

★★★★★

4 months ago

I want to Recognize Brandon Owens For Outstanding Service Leadership, and Always Making it a seamless process rather I make an appointment or walk in service! Goes above board to make sure everything is copacetic! And I like how they don’t try and upsell you, like other dealerships! Marquise Evans

Lauren Dennehy

★★★★★

6 months ago

I always have an amazing experience at Kia of Concord. I own a Hyandai and bring it to be serviced at Kia because of the customer service experience alone. I have recently worked with Reece and he is very professional with explaining everything my car needs and what is recommended. I have had the pleasure of working with Brandon, Josh, and Sam all in the past and can say the same about all of them. This is truly such a great team of employees. I always opt to wait for my car because it’s a great environment to be around! Thank you!

Jason

★★★★★

a month ago

I ended up needing to get some recall work done. I had to get an airbag software update and the anti-theft recall done. I was pleasantly surprised by how nice everyone was. I was in and out quicker than I thought I would.

Delores Reid-Smith

★★★★★

a month ago

Brandon Owens was a stellar advisor. He was courteous, honest and accommodating. He called me an Uber to make sure I was able to keep an appointment.

Коля Зуб

★☆☆☆☆

2 months ago

I brought my 2021 Kia Telluride to Hendrick Concord Kia for service. After their work, the engine failed due to oil starvation. The dealership initially quoted me $11,000 for engine replacement and delayed the process for weeks. Only after I posted negative reviews, they contacted me and suddenly reduced the price to $5,800, without any new diagnosis. I had no real choice and agreed under pressure. The repair is now completed, but this does not change the fact that the engine failure happened after improper service and misrepresentation regarding oil changes. This experience caused major financial loss and stress. I would strongly caution anyone before trusting this dealership with major repairs.

keotta potts

★★★★★

a month ago

Highlight for BRANDON. Brandon came THROUGH! Helped me quick (very quick) he was genuwine and knowledgeable I really appreciate that! He also gave me his card incase it happens again or if I need anything else. Thank you Brandon!!!

Vladimir K

★☆☆☆☆

a month ago

Worst service I ever experienced A brought up concerns I had with my van and they did not look into it and now when my vehicle goes over 60k miles now they say I have to pay, I tried providing my extended warranty info and they still don’t want to do anything until I pay out of pocket and they didn’t even try to call the warranty department. I serviced my vehicle from when the car was new, I send multiple customers and family members that purchased new vehicles from them and they still treat me like crap I don’t appreciate that and I will tell everyone from now on not to buy anything or service anything with them . I Will never buy or service my cars there ever again . I called the warranty department and they said that the dealership should know diagnostic is covered if it’s in the policy and they were supposed to to call the warranty and find out and not me. They should know the process but apparently they don’t and service Mananger is clueless. They just don’t want to do any warranty work or do research to help their customers out.

H Mooney

★★★★★

8 months ago

Absolute amazing service from start to finish! Not aggressive, not pushy. The transaction was seamless and I wish I would have started with THIS dealership prior to visiting another KIA dealer. My salesman Anthony was courteous, relatable, and great at his job. No one was pushy with recommendations and they made sure everything worked within my budget. In & out same day in a 2025 KIA K4 which is what I was wanting.

Beckah Harrell

★★★★★

3 months ago

Sooo we spent a few hours yesterday here buying a new car. Our sales team was Michael Fernez and James Speakman. These 2 men worked absolutely great with us. Now I know its easy to just leave a quick review for anything, but these two really put in the work to please me. I'm a very indecisive person. They dealt with my constant questions, color changes, complete vehicle change, etc. More importantly, they never once had a attitude, or grew wearly of my questions or changes. Buying a vehicle is a pretty big commitment so making sure you get it right and your happy is important and they made sure I was! I love the car and will definitely refer these guys any time anybody tells me they're looking. They made it all worth it. There's no buyers remorse when you get what you want! Thank you guys! Yal are a great team!

Stacy Toral

★★★★★

a month ago

Service was truly top-notch from start to finish. Our service advisor, Josh Cresanta, delivered an exceptional experience that exceeded expectations. He was professional, attentive, and incredibly knowledgeable, taking the time to answer every question thoroughly and ensuring I fully understood each step of the process. His clear communication and commitment to outstanding customer care made the entire experience seamless and stress-free. I would highly recommend Josh to anyone in need of a dedicated and service advisor.