About Business
Quality Auto Repair is a highly-reputable Car Repair service provider based in Hemet, CA. Quality Auto Repair covers all facets of the Car Repair industry, with a focus on Auto repair shop, Auto electrical service, Auto radiator repair service. With over 145 reviews and an average rating of 4.7/5, Quality Auto Repair is a trusted name in the industry. Their presence in Hemet, CA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Robert Carrillo
★
☆☆☆☆
3 months ago
So my uncle took his truck there with two bad sensors. They didn’t even look up the problem, they assumed it was the fuel pump. They changed it and charged him $750. They gave him his truck back and it wouldn’t start. Sane problem. They decided to see if his old fuel Pump was bad, and it was. They gave him money back and put two new sensors in. Telling him that was the problem. He picked up his truck and got stranded at the store. They then took it back again and changed the sensors again. They kept $304 of his. He picked it up today and got stranded at Staples. He took it elsewhere and they are going to fix it. I called them and asked if they could refund his money, they said they did. But they didn’t. We are waiting to see if his bank account credits his money back. He’s 78 years old and this is wrong. They also hung up on me and told me it’s none of my business because it’s not my truck. Kelly the mechanic was very rude and hung up on me. So do not take your car there. They aren’t qualified mechanics and are very rude and they will rip you off.
patrick joyce
★★★★★
3 years ago
Kelly's the Man ! Took care of both my truck and my son's just in time for desert Season! Thank you for getting us back on the Road in just a couple of day's.. Great Realiable service at an even better Price... thanks again... The Joyce Family
Michael Murty
★★★★★
Edited 3 years ago
Was recommended by another mechanic that retired local to hemet. The work was done quickly, efficiently, and prices were reasonable. In future I will take all auto repairs to this business. Highly recommended. Locally owned and operated
Kim Lanier
★★★★★
3 months ago
Highly qualified services and skills! Over a decade we have been using this family owned business!
rose blakley
★★★★★
11 months ago
I absolutely love this shop. They are so knowledgeable and customer friendly. They also take to time to explain things and are highly affordable. Im back on the road without a care. Thanks Quality Auto Repair!!!
Joey B
★★★★★
5 years ago
I took my Wife’s Jeep Patriot last week as there was a problem with her vehicle. Spoke with Christine (maybe Christina my apologies) and she help me set up the appointment very easy to speak with on the phone. They kept the vehicle overnight and after review their technician determined there was a transmission issue which unfortunately they couldn’t work on but they did not charge me for a diagnostic due to this reason and they also referred me to a company that could help and gave me options. Overall I’m happy I took my vehicle there first they are very honest and hard working, family oriented business. Highly recommend speaking with them first.
Paul Borrott
★★★★★
a year ago
After trying several local shops,, I found these guys, they diagnosed the issue within hours and replaced the alternator and water pump. The alternator turned out to be faulty, they swapped it out in minutes and got me going again quickly. Highly reccomend these guys.
Steven Kyle
★
☆☆☆☆
Edited a year ago
Gives you a quote for one price then gouges you with a triple sized invoice. On top of that I complained about the price gouging multiple times. I had my truck repaired there twice and they did it to me both times. So I wrote them a review. Well they saw My review. I called to ask about some work they had done on one of my cars and ask about another vehicle they had worked on. They told me that I could not bring it in to take a look at it and they would not work on any my vehicles. That was with a 2 star review. Well now its one.
wayne mapstead
★★★★★
a year ago
Kelly and Christy are the best ! They've been taking care of us for years and we highly recommend them for all your mechanical needs. Honest, fair, and most of all have become very good friends.
Dalyn Gates
★★★★★
3 years ago
The experience I had with Quality auto was extremely awesome and pleasant. The husband and wife/ owners their customer services was out of this world. They helped me out and figured my issue out, as to other auto places say everything is wrong and you just end up dumping in money for nothing. I Highly Recommend this auto service company above all else. 1,000%😀👍👍
Lance L.
★★★★★
4 years ago
Great service, fair prices, friendly family owned business. Brought my car in yesterday thinking it had transmission issues turned out to be a bad water pump, got a quote at 1pm for a new water pump and air conditioning repair and they had the vehicle done by 4:00pm the same day! they also topped off the trans fluid, checked the tires as well. Thanks Kelly!
elizabeth brown
★★★★★
5 years ago
I can't be more pleased. I was 1000 miles from home when I needed car serviced. They were friendly, fit me into their tight schedule, completed work within 2hrs, AND charged a more than honest price! I highly recommend them for prompt, professional, honest, friendly service.
Peri Winkle
★★★★★
12 years ago
My mother recommended Quality Auto Repair to me when I was visiting from TX last year. She has always had a wonderful experience here and has never felt taken advantage of just because she is a single older woman, like she has felt at other repair shops. They are very honest, friendly and patient with all of the questions she asks. When I visited them, I needed my automatic windows fixed and as it turns out, the car was still under warranty so the serviceman at Quality told me that they would be happy to do the work but I would be able to get it done for free if I went to the dealer! Thanks to Quality Auto Repair I saved quite a bit of money because of their honesty! Mom continues to do business with Quality and now that I am back in CA for good, I will be, too!
Susan Qian
★★★★★
Edited 2 years ago
Honest, quick and good service. Been going here for car and light truck repairs for over 30 years. Prices are reasonable. This a friendly and reliable family run business. The owner is one of the mechanics. Kelly and Kristy Lee are the owners and always at the shop.
Celeste Fox
★★★★★
3 years ago
We have been using Quality Auto for our work vehicles and began using them for all of our personal vehicles. A much better option than the dealership because they won't swindle you for something you don't need fixed. Quality auto is an honest business with quality work that will not disappoint you!
Treena clesceri
★★★★★
2 years ago
Christy and Kelly are the best! Kind and professional since the beginning. Very knowledgeable and fair. My new mechanic. I will definitely recommend them whenever possible.
John Paulsen
★
☆☆☆☆
4 years ago
Quote a price on repairs, when I came back in to pick up my vehicle it was over $250.00 more, when I questioned this they blamed me... they did not call me for approval, since they added a part. The inside office lady screamed threw pens and said you owe it. Kelly the service guy said he would start taking part off my vehicle. This shop is miserable, I got another bid prior from Ramona Tire it was 20.00 more, but went with them since they were smaller, and local. In the end they were more expensive, and just plain nasty. Stay away from this shop, no one needs to be threatened or treated in this manor. Go to Ramona Tire, they are honest and reputable.
Jill Wright
★★★★★
9 years ago
My daughter's car broke down across the street. It was pouring rain (storm) and 2 hours from home. The mechanic came over in the rain and tried to get the car started. They figured out a way to get it across the street so I didn't have to pay for a tow. They quoted me a good price and fixed it the same day. Great customer service. Car is running, no issues after the work. Would definitely recommend!
Steven Espinoza
★★★★★
Edited 3 years ago
Been there 3 times once for a radiator, then rear break pads and rotors, and for both front inside for handles. On the handles there were nice enough to install the ones I had already bought on line ( they only charged me labor) And the mechanic was done so fast replacing them they charged me less than the estimate. Which helped since I am not working and I have to make every dollar count. Only problem is they're closed on weekends but everyone's got to rest lol
Gloria Ontiveros
★★★★★
a year ago
I've taken my car 2013 Ford escape there about a year ago for broken ac hose , this time I had a cracked radiator, a mechanic tried to fix it and got frustrated after taking the whole front end apart, I had my car towed to them and they did an excellent job on fixing it, had I listened to the words of my mother as far as not cutting corners and just pay to get the work done properly it would have saved me, all in all Kelly and his wife Christy are such a pleasant couple I loved how they helped me got my car back today and thank God it's running good , amazing beautiful couple 💞🙏💞💯💯💯
