Quality Auto & Tire Center

Gabrielle m

★★★★★

a year ago

I highly recommend this buissness! Modest mechanics, fair pricing & most of all i truely felt trustful of my vehicle getting diagnosed properly upon very first walk in visit. Needless to say ill be returning to them only with any furture car issues or concerns. Thank you

Margie Salon

★☆☆☆☆

2 years ago

Very poor service. Took my jeep n charged $900 n it had the same problem after I picked it up plus they wanted to change my spark plugs. Fed up I finally took it Jeep dealership after a week of non usage of car, they fixed problem and only charged me $200. What a ripoff quality is. Will never take it there again. Lost $900 at quality. They suck big time

Pamela White

★★★★★

5 years ago

I needed help on a Sat & Willie quickly took my call, took my info & told me what to tell the tow driver when he dropped it off. He called early Mon morn with an update, worked with Warranty company, did the work, fixed another issue & passed my inspection which was past due. Best car repair experience I've ever had! Smooth, no BS, quick service & very polite. I will refer all my friends to Quality Auto! Thanks again Willie!! :-)

Taylor Goodridge

★★★★★

a year ago

I’ve gone to Jay and the rest of the team for the part few years and have never had an issue! Always leave with amazing work & a full understanding of what needed to be fixed and how it was done.

Gianfranco Giarretto

★★★★★

3 years ago

I had a battery short going on for 2 months somewhere in the car. Civic kept dying every time I turned off the car and let it sit for 6-8 hours. I went to a couple of places that wasted my money replacing parts that wasn’t the problem. I went to quality auto , talked to Willy , he called me the next day explaining everything that has to be done to the car and what was causing the problem. Also , he inspected my whole car to make sure everything is safe and what I need to have everything working fine in the electrical. Like replacing the battery terminals , ground wire , etc. Now , the civic hasn’t died in over a month now. Everything is working good. Thank you for explaining everything in detail and caring about my car. Willy and his guys.

Omar Elsherif

★★☆☆☆

3 years ago

I did many things with this place, spent about 4k all together. But won’t be returning ever again. I gave them my trust and never complained about anything. I noticed them giving me quotes and then when I finally get the job done, a whole new higher quote is given to me and I still paid. Owner and manger Willy play around with the price a lot, the mechanics are good and will fix your car, Willy and owner on the other hand cannot be trusted, unfortunately. I called to ask for a quote for something and I recognized it was owner and he asked for car type and then quoted me $90 10 days later I called and it was Willy this time and he quoted me $120 for the same thing. That’s when I realized that everything I did at the place was questionable when it came to what I paid. Unfortunately I paid and signed already so nothing to do about it now. But they lost a customer and any referrals I made. This is my 2nd quality auto center to work with and I’ll say this, “ they are all the same” be careful. They are about quantity not quality.

Deborah Zamora

★☆☆☆☆

a year ago

Terrible experience. I went to ask if they could check my air conditioning as it is not blowing any cold air; they told me that they charge $300.00 just to diagnose the car. I'm getting my car diagnosed for free, yes, zero dilloars in Cranford! I also bought a tire from them a few months ago which was $130.00; then I found out I could have bought the same tire from another auto repair shop for $40.00 less. I definitely do not recommend this repair shop.

Christian Restrepo

★☆☆☆☆

a year ago

I had a bad experience either the NJ car inspection! They are super expensive comparing to other places. They charged me $65 for Nj inspection, other places charge you $50. People at the front desk are rude! They have no idea about customer service 👎

James Moore Sr

★★★★★

a year ago

Truly personable and professional service. Truly professional and caring personnel. Would recommend anyone who wants to get to the bottom of your auto’s needs to go to Quality Auto & Tire Center. It is absolutely “Your One Stop For Complete Car Care”!

Garry St. Leger

★★★★★

3 years ago

Went for a routine check on my brakes. My brakes were fine and just needed to rotate my tires. They did a thorough check. Honesty is Quality. I went to another place to check my brakes prior to seeing them and they quoted me almost a $500+ Without a thorough check. I’ll definitely be back if I ever have issues with my car. Very nice people too. Thanks for the service and tshirt.

A M

★☆☆☆☆

2 years ago

My experience at Quality Auto Center left me somewhat disappointed. While I initially had high hopes for their service, I found myself having to bring my car back to the shop multiple times due to a persisting issue. This not only proved to be a significant inconvenience but also cost me more money in the long run, as I essentially ended up with the same problem I initially sought their expertise to fix. One of the aspects that added to my frustration was the considerable amount of time I spent at the shop. On one occasion, I found myself waiting for almost 4 hours. It felt like I had wasted an entire day, which left me wishing they could have provided a more accurate and realistic timeline for when the work would be completed. While I understand that automotive repairs can sometimes be complex, and unexpected issues may arise, clear communication and efficient service are crucial to maintaining customer satisfaction. Unfortunately, my experience at Quality Auto Center left me feeling that these elements were lacking. In conclusion, while Quality Auto Center may have good intentions, my personal experience did not meet my expectations. The need for multiple visits, increased costs, and extended waiting times made it a less-than-ideal experience. It is my hope that they can improve their service to better serve their customers in the future.

Alissa Brianna

★☆☆☆☆

2 years ago

I visited this location this past Saturday 07/22 for an issue I was having with my vehicle. Prior I had read many good reviews on this location, so I was expecting exceptional service. As a woman, you have to be very careful when it comes to mechanics because there are some (not all) that will take advantage of your lack of car knowledge. With this being said when my check engine light came on I took it to Autozone for a basic diagnostic but I knew that I would need more info from an experienced mechanic. I honestly just wanted a general idea of what may be wrong. I got a second opinion from a family friend who was a mechanic that confirmed the cause of the issue but unfortunately he did not have the tools to do the job. So with the part I ordered in hand and at least two opinions I headed to Quality Auto in Roselle. When I got there, I explained to the person at the front desk the circumstances but told him I understood and would appreciate if they ran their own diagnostic. He looked me in my face and said they don’t work with parts that customers buy ( that’s the not issue, that’s perfectly fine). He also told me that since I diagnosed the car and had the part I might as well fix the issue myself. I looked at him shocked and just said thank you and walked out. I’m not sure if this is how this company conducts business but I can’t assure you that if someone walks into your establishment intending to PAY for a service they may need. Telling them to do it themselves is never the answer. I’m glad I didn’t waste my money there, I went straight down to Jiffy lube and received prompt, affordable and reliable service. Not to mention good customer service. I will NEVER be returning here and will advise anyone I know to save their time.

Nitasha Beverly

★★★★★

a year ago

Jay and his crew are very experienced and reasonably priced. This shop provides excellent customer service. They care about you and making sure your vehicle is repaired and runs optimally. They are honest and upfront about everything. Thanks for the years of service. I highly recommend this repair shop.

Kawsu Sillah

★☆☆☆☆

a year ago

Very expensive and the customer service not good. I came to this place on Costco auto referrals and expecting a more reasonable price. Just an AC check is $400. As I am sitting here thinking if I have to do it or no. I decided to do it and now waiting to see what they will some up with. I guess I am playing with fire. The guy on the counter told me - you want to do it or no with a very strong response. I gave 1 star based on price and customer service.

Gerald Vitale

★★★★★

3 weeks ago

Great service. Friendly guys and fast service... Will be going back... thanks guys

daniel serrano salcedo

★★★★★

a month ago

I really appreciate the old-school service and the chance to speak with a real person. Willy provided an estimate over the phone, clearly explained the process, and answered all my questions. They took care of my car’s brakes, rotors, and brake fluid flush the same day. In addition, they checked my tires as requested and let me know if there was anything else I should be aware of.

Kyle W

★☆☆☆☆

Edited a month ago

Update: After speaking with my Costco's GM, he once again confirmed that Quality Auto lied about the terms of their obligation that they refused to honor. As an apology for referring me to this horrible auto shop, COSTCO fully refunded me for my entire Quality Auto invoice out of their own pocket and said they would be speaking to corporate about launching an investigation into Quality Auto & Tire for whether they should be removed from the program for defrauding their customers. Kinda insane that another company decided to take the loss and compensate me for Quality Auto's scam, but hey at least Costco cares enough about their members to gain a customer for life! Original review: Came in to just have my lug nuts replaced, when being referred here from Costco who gave me the lug nuts. This mechanic is partnered with Costco's Auto Program which gives me a pre-authorization code with this specific mechanic to get 15% off their service. The Costco Tire mechanic told me I'd get 15% off using this service with this mechanic using the lug nuts they provided. Quality Auto & Tire Center did not honor this partnership they willingly joined to get extra customers with the intention is defrauding them. They claimed that since they only provided a service and the authorization is for "Parts and Service" I could not get the discount. But here's the thing, not only is that wrong but the specific text is "Save on parts, service and accessories" so if he was taking things literally, they would only honor the discount if I also bought unnecessary accessories from them. They lied about the text of the program they agreed to join. What's even more insulting is that after disputing the guy about what the terms clearly say is covered, he turns to his buddy and asked him "it says Parts AND Service (it does not) but he only had service, what's your verdict?" "No" "You heard the man!" They only honor authorizations that they are contractually obligated to honor... on the words of their buddy who didn't read the terms and was told a different phrasing to convince them into agreeing with him. It seems they put up all those posters in the lobby about their awards and accreditations about being the only mechanics to not scam their customers on services required, only to let that be a cover to commit fraud on the invoices they provide you and the programs they join only to gain customers without following the obligations of those programs. If you don't care about losing your money, it's probably a great place to get your car serviced correctly, but if you are looking for an honest shop who doesn't lie about their invoices and listens to their buddy over contractual obligations, stay away. Edit: To the shop, because I see you respond to all the reviews... Just leave the Costco Auto Program. Don't be a part of a program you either don't understand or do but intentionally don't follow just to get the free advertisement. I've spoken with Costco again about the program and they confirmed that you were required to apply the discount even with just service. There are exclusions to the discount but only purchase of certain parts, not service. You lied to charge me more.