Quick Lane at Sames Motor Company

Nay Nay

★★★☆☆

2 years ago

So Quick Lane isn’t quick, arrived at 11:20am and it’s 2pm and still waiting for an oil change ☹️ hopefully I will be out by 2:30pm 🤦🏼‍♀️ I’ve been waiting for 3 hours already 🤦🏼‍♀️… got out at 2:45pm. *The Mechanics/Technicians are really good and highly trained!!! Maybe they were short staffed.

Peter Lara

★☆☆☆☆

6 years ago

Worst service ever! All I went for was a tire rotation & a oil change & had me waiting for 2 hours when they simply told it wouldn’t take more than 1 1/2. I had gone outside to check if my truck was in the parking lot which it was & I had told the people there if it’s ready & they acted like “oh yea I was barely going to tell you”. Second, when I received my truck I had noticed that the truck was power washed (which I never gave them permission to do so) & right after i took off, water started falling from the side of the roof & there was a good amount of water inside the enterior light bulb cap. When I returned back to quick lane, I started asking why that happened & everybody typically ignored me. Nobody called a manager when I asked & at the end someone at cashiers office (who supposedly could help me) said he can’t do anything about it since it was the trucks problem, knowing that they had damaged my roof.

Miguel Gonzalez

★★☆☆☆

7 years ago

Despite giving a good service, and being friendly and cordial in their dealings, and also having a very good waiting room ... everything goes down in the time it takes to change only the oil and filter, the last time I was told that in 90 minutes it was ready and one accepts the deal for all the above that I already mentioned. But when they take longer than 120 minutes they no longer give 5 stars, they do not deserve them.

Ellen Kim

★★★★★

5 years ago

Such a wonderful experience!! I truly want to thank the two kind gentlemen who helped top off the air in my tires. Service was super quick and professional. I was actually a bit panicked because the low pressure symbol had turned on while I was on my way to an appointment. I came across Quick Lane on accident while wandering around the Sames Dealership parking lot. I cannot express how meaningful it was to get my problem solved painlessly and pleasantly. I wish I had remembered to ask for their names, but please know I am very thankful for all your help!!

G Flores

★☆☆☆☆

2 years ago

Sames quick lane is as good as any other mechanic shop, but it’s not. It’s not a good shop, but a bad shop because they have a sour woman working the front desk, she líes and lies…all other office associates and shop technicians are hard working people, but that one person who makes everyone else look bad. I hope Charlie takes note of this and makes it better for Sames name!

Raul Mendoza

★★★★★

3 years ago

I can't say it was an in and out service but the did get the job done. I took my truck for a transmission oil change and would say they took a decent amount of time, granted that they ate always busy since the moment they open the doors for business. The only thing I didn't like is that the mechanic that handled or drove my truck got my driver's side floor mat full of oil/grease. I didn't mind that much because it was time for me to take them out handwash them. If my truck would have been spotless on the inside and the mats were brand spanking new well, that would have been a different story. I didn't complain because I know the person that drove the truck didn't do it on purpose. Over all the service was more that great.

Joe Moe

★☆☆☆☆

a year ago

04-26-24 CAUTION!!! BEWARE!!! This place seems to have experts in fixing something and making other failures appear. The charges are above and beyond. A 2019, 40, 000 mile driven car needing extensive repairs --- it's ODD!!! THEY NEED CUSTOMERS TO MAINTAIN PAYCHECKS AND SALARIES --IT SEEMS!!! WOW!!! I have read the reviews this place has. Wow, the place has workers that have gotten away with much using a smile, and ON THE SURFACE friendly attitude!!!

Lesley O

★☆☆☆☆

2 years ago

Worst service by far. They have downgraded so much especially when hiring unprofessional and unreliable mechanics to work on vehicles. Went to check one of my tires because it kept getting low and the "technician" said that I needed a brand new tire when the one I had was brand new! Took it to a different place and the issue was the valve stem!! not the tire! Not to mention that the customer service is as bad as the service they "provided". The woman with long hair working there (Mary) was so rude that while talking to her on the phone she just decided to hung up. Really unprofessional and lack of people skills.

Carolina Reyes

★☆☆☆☆

2 years ago

They are not very helpful. I called one day asking for a quote on fixing my tire axle and she said it is best to come in the morning to check it and that all the mechanics would be present Monday morning. I arrive and the lady in front didn’t know any prices or anything I was talking about. She couldn’t understand I just needed a average price or help for re-aligning my wheels. The manager then comes up and explains they can schedule a diagnostics the NEXT morning and that had a cost alone of $169.99. The lady put no effort in searching up my account to check on any warranties or ask if I wanted to schedule. Just a general non desire to engage with me and help.

Valerya P

★☆☆☆☆

8 months ago

The girls in the front were very rude. I believe her name was Mary. Very unprofessional. No name tags. Making faces at the customers. Proper training should be required.

Franco Zamora

★☆☆☆☆

2 years ago

Atrocious. Go anywhere else. Would not honor their battery warranty, tried to rip me off at every opportunity. I bought a used car from Sames in winter 2022, and within a couple of months, I needed to replace the battery, so I came here because it was the dealership-recommended mechanic. Battery was replaced, warranty purchased, expensive, but my options felt limited. I kept having problems with battery drain, and I came back here to get them to fix it—they did a second diagnostic and said it was fine. Continued to have problems for an entire year with the battery until it finally gave out completely. Went to different mechanics, and they told me the battery I received from Quick Lanes was ALWAYS bad, despite them telling me twice that it was fine. Asked Quick Lane to honor the battery warranty and replace it—they said they wouldn’t do it unless I bring my car in and they do another full diagnostic. I’m not going to be scammed by them again. Save your money, and don’t go here.

Kris Mar

★★★☆☆

2 years ago

The services this place provides are great. The only problem with this place is that they CHARGE VERY EXPENSIVE. I understand the company is located right next to the dealership, or whether this place is connected working with the dealership, BUT they charge a lot for every service. Long story short, I took my car ONLY to fix the coolant problem, and it cost me almost $2,000! Are you kidding me? They just had to charge the parts and the labor so expensive. Sometimes, they even charge you for some of the things you didn’t even ask them to do! I think the management of this place needs to discuss this with the employees. Pretty much look at it this way, if you charge the customer for anything else that they didn’t ask you to do, and what if the customer doesn’t have enough money to pay for? What would you do? Keep the customer’s car at the shop? When it’s in fact the company’s fault that they do something that the customer didn’t ask for?! This is insane. Somebody needs to do something about this. 🤬

Vince Tula

★☆☆☆☆

a year ago

Don’t take your car here. They either incompetent or trying to rip you off. took my Mazda in and had questions about regular maintenance. They said I need to change my oil every 5 months! Did they even look at manual. Says 12 months or 7,500 miles and they wanted add charges for maintenance that wasn’t not due. Avoid this place

Mama Behr

★★★★☆

5 years ago

I have been going to Quick Lane for years and the staff is very friendly, polite and professional. The service is quick and I’ve never had an issue with anything they’ve done on my cars. The inside of the building is always clean. They have hot coffee for those that want some. I think I’ve seen a popcorn machine there too 😆 - nice! Wish they had better seats though. The outside of the building is always clean as well.

Wero

★☆☆☆☆

6 months ago

Terrible Service. When explaining the malfunctions of my vehicle to the advisor, is like it entered his ear and went out through the other. My car was in there the whole day just so that they can tell me it look okay, when the part is missing in the first place. I've been waiting for a call back for further details but been waiting for hours. Never taking my car with them again. Terrible service Miguel, perhaps start by showing up on time to work at least.

Roman Martinez

★☆☆☆☆

2 months ago

So I give an honest rating and they want me to call them to talk and see how they can improve. Faster service, lower prices, better customer service. Keep the guys in bay area from coming into the office every minute. Not quick at all for being "quicklane"!!

Juana Garcia

★☆☆☆☆

a month ago

I walked into Quick Lanes lobby, the mechanics and receptionists stayed staring, no one greeted me. I broke the silence by asking, who and if they can help me. “We’ll be right with you.” The girl with the bright pink nails helped me out but the older lady in glasses kept staring, along with the older man and mechanics who are still there! No ones talking, no communication, no discussion amongst themselves, nothing. Silence. Not talking just STARING; it felt like The Shining. I did notice other customers get greeted too so that was odd. I probably caught them at a bad time or who knows. I helped myself to their complimentary coffee to drown out that interaction. The TV kept coming in and out, their waiting room had plenty of seats. Shuttle ride wasn’t long. He was kind and vehicle/ride was comfortable.