R & M Auto Center, INC

Krissa Aycoth

★★★★★

2 years ago

The crew at R&M Auto are AWESOME! We’ve been having some trouble with our Hyundai Sonata and some transmission codes that keep popping up. These guys got us in quickly, the waitlist everywhere else around locally was horrible with having an estimated timeframe of getting your car back, but R&M was on top of getting us in line and worked on! Their Customer Service is top notch! Leslie up front was very thorough with us on what they found and didn’t find and what the next steps should be. Even though our check engine light went OFF before they got a chance to hook it up to see what was going on (we already knew what codes were popping up) Cameron and the guys took it upon themselves to research a little further into the codes for me so that I would know it was safe to still drive, and what could be causing the light to keep coming on and off!!! They let me know what the simplest thing could be to cause the issue, all the way to what the worst possible thing could be! They really are very thorough and take pride in not just doing the work, but researching and learning even further themselves!!!! It’s a nice experience to have when things change so much! To see them continually learning to improve their business!!!! I would definitely recommend them to anyone!!!! We will be back as soon as that light pops back on!!! Thank you for being a great option for us locally!!!

Carol Vaughan

★★★★★

8 months ago

Very very nice staff..did a good job looking over my jeep..informative in explaining work they did..and what might need attention soon..fair pricing too.

Stoney Davidson

★★★★★

3 years ago

Leslie, Carter, and Richard were wonderful to work with and provided day by day progress of the work being done to my vehicle. They went above and beyond to find the issue I was having with my truck, Did the work in a timely manner, and we’re 100% honest. Leslie is great with making sure the customer is informed of what’s going on, and getting permission before additional work that was needed was done. Thanks to everyone at R&M, I will continue to do business here and strongly advise anyone looking for a honest, thorough, and local auto mechanic to do business here. Thanks R&M!

Judie Walters

★★★★★

a year ago

A call to ask about electrical work for my instrument panel on my dashboard of my 2016 Kia Sorrento, part of the panel was going black as I was driving down the street. I was very happy to find this auto shop close by and that does do electrical work. I have an appointment for Monday morning. And I’m very happy with the friendly staff that answered my call and also called me for a reminder on Friday afternoon

psychorook

★★★★★

2 years ago

I had replacement wheels/tires installed on my F-150. They gave me several time options and got me in and out quickly at a great price. The staff was helpful and friendly. I’m pleased to find this business and I recommend them highly.

Nick Wood

★★★★★

a year ago

I purchased tires for my 2022 Jeep Grand Cherokee from R&M. They have great customer service, pricing, and a fast turnaround. Leslie and John were great to work with!

Miranda Johnson

★★★★★

6 years ago

I am new to Mt. Holly and when I was having car troubles I was skeptical about auto repair shops. I wanted somewhere I could trust and wouldn't be screwed over. I went to R & M based on their good reviews and their timeliness. For my first time here I have had such a great experience! They were upfront with me and honest. They worked thoroughly and diligently and notified me the second any changes occurred. They answered my many questions and didn't leave anything to the imagination. They were honest in trying to do the easiest and cheapest fix for my car to save me time and money. Their customer service was beyond excellent, they even brought me home and picked me up when my car was done! I will for sure be returning here for future appointments! Quality service at a great price!

Rahat Rameez

★☆☆☆☆

a year ago

I am sorry to say I had bad experience with R & M Auto Center Inc. I took my car for tire rotation and state inspection. I drove out from the place to the gas station and was hearing noise coming from the vehicle. I stopped at parking lot and found the oil cap unscrewed. The oil was all over hood thank God I was not driving long distance. I went back to them obviously they are denying it was not them. To the loyal customers of theirs, be careful and check after the vehicle is handed to you. Also they charge additional for the tint to pass inspection they assume it won't pass inspection. My vehicle has manufacturers tint that is light not like vehicles that are peach dark with visual one can easily determine that .

Va Phi

★★★★★

a year ago

Came in for an inspection, ran into an issue with my tail light brakes. They helped me remedy the issue very quickly and gave me affordable options to fix my issue. They are very knowledgeable and customer service is spectacular.

Hunter Shore

★★★★★

a year ago

Moved to Mount Holly a couple years ago and found this great place. They are always so nice and timely. I never feel pressured to do anything extra to my car. It is nice going somewhere where you like you can trust the staff and not be pressured to add on additional services. Would not go anywhere else for my car needs!

David Paske

★★★★★

10 months ago

My experiences have been annual auto inspections only. I've been taken care of promptly and quickly. Good people! I drive by often. They're busy, which is always a good sign.

Sherri Miller

★★★★★

a year ago

Today R&M auto was Heaven sent. I went to an auto parts store to have a fuse replaced. The store employee checked the fuses and placed them back searching for a blown one. In doing so, he placed a fuse back in the wrong spot. I left the auto parts store and rolled into traffic with my car not being able to accelerate. I pulled over and called the auto parts store. The employee would not come help me. I call R&M hysterical as I had to pick my daughter up from a field trip. The lady aka angel calmed me down. She told me to try and get the car there. 30 minutes later going 10 miles per hour I made it. They immediately found the problem. Fixed it, gave me pictures for my records and called the auto parts store to advise of their errors. All at no charge! NO CHARGE. I am beyond grateful. Now they are stuck with me as customer.

Aaron Blanton

★★★★★

a year ago

The people at R&M are extremely friendly. They are also very knowledgeable. I know sometimes auto centers get a bad name for trying to rip people off but my experience was exactly the opposite. R&M had my truck for a while and when they couldn't figure out the issue (they don't specialize in diesel engines) they recommended me to a diesel specialist and took care of me on the labor charges that I had incurred. All in all I would recommend R&M to anyone looking to have their car fixed.

Bill

★★★★★

4 years ago

I found this shop to be very honest. I asked for something to be fixed and they said it wasn't a problem. They just made a quick switch fix and saved me about $150. Will definitely be using them as my local mechanic shop.

Denise

★★★★★

6 months ago

I recently had some major repairs done rather than taking on car payments. They tell you what the repairs will cost and approximately how long they will need to keep your vehicle. I tell everyone about their great work. Always get you in day you call if needed. Can't praise them enough. Thank you!

Anthony Harrison

★★★★★

2 years ago

I recently had to have an inspection done on my dad's GMC Canyon and I noticed that the brake lights weren't working so I took it to Firestone in Belmont. They weren't able to fix the situation and they advised me to take the truck to a dealership or to an electrical mechanic. So I went to Victory Chevrolet in Mt. Holly and the service advisor told me that I shouldn't waste any money in the vehicle because it was old and smelled liked mold, mildew and had the worst water damage he's ever seen. I inspected the truck myself and didn't see any water damage, mold or mildew. The smell was actually from some grease and oil that had been in the truck. Needless to say I was disheartened and didn't know what to do so I looked up mechanics in the Belmont and Mount Holly area. This is where I came across R&M Auto Center, their reviews were almost perfect so I called them and spoke with Leslie, she was very helpful, professional and pleasant. She set up an appointment for me relatively soon and explained pricing for me. When I arrived, I spoke with Cameron and explained the situation in detail with the brake lights, the driver's window not going down and locks not working. He assured me that it would be taken care of. He also reiterated that the diagnostics fee was $103 and if they didn't resolve the issue in the first 45 or hour then there would be an additional charge for each additional hour. I left my vehicle overnight and when they call me back the next day, to let me know what the issue was, I was worried but Leslie explained that they found the issue and it was a simple fix for the brake lights. I was extremely happy about the price because I was thinking the worst. They finished my vehicle and did my inspection as well in a timely manner. When I picked up my vehicle I was surprised that the driver's window worked and the locks on the truck worked as well and yes the brake lights were fixed. They took care of everything and didn't try to exploit the situation. Overall, I would definitely recommend R & M Auto Center for your vehicle's repairs because they are truly honest, upfront and do great work on your vehicle for a very fair price.

Scott Lilly

★★★★★

3 months ago

I have a few high-milage cars. Each of them have visited R&M a few times...over 10 years. Once or twice things didn't go as expected. And 100% of the time I've been done right by them. So good times and bad, R&M does good work at fair prices. And they could have -- but never have done any shady stuff. Whatever they say you can trust.