Ray's Garage, Inc.

Rachel Cox

★★★★★

Edited 6 years ago

**UPDATE THEY VERY SPEEDILY TOOK CARE OF THE ISSUE AND WE ARE VERY HAPPY** Courtnie was very helpful and communicative about the costs and the work that needed to be done. We brought our car for work, we spent about $1,500 on repairs. Initially it seemed fine, and then close to our home (like 20 minutes on the highway) the car started rattling and a light came on about transmission issues. There were absolutely NO related problems before we brought it in and clearly some sort of mistake was made when they did the repairs. I totally understand that mistakes happen, however, my review of Ray's Garage is going to be based on how they take responsibility for this issue and what they do to fix it. I feel the true measure of a business is how they handle things that go wrong. As I was typing this we heard their first steps. they are towing the car to the garage to look at, on their dime. I am already impressed, and this will probably end up a five star review if they continue to handle the issue in this manner. ****UPDATE**** They handled the issue, didn't charge us for it, and even paid to have it towed in case it wasn't driveable. I absolutely recommend them, most mechanics I've worked with charge for their own mistakes or don't take responsibility. Mistakes happen, this was handled wonderfully. I fully recommend.

r s

★★★★★

6 years ago

Rays garage has taken care of my companies vehicles for 10+ years. Great service, know what their doing and fair priced. Very clean looking shop too! I would highly recommend John and his crew to anyone looking to repair their vehicles. 5 stars all the way..

Brian Lund

★★★★★

7 years ago

My wife and I have gone to Ray's for a while now, but we recently went to have some emissions work done on our 2007 Suburban. I was really pleased with how detailed they were in making sure they got the diagnosis correct, as the check engine light was pulling about 5 different codes. They tested several things, drove it, tested again, drove it and even though it took a bit more time, they were able to make the right repair. Then we go to pick it up and the repair was less expensive than they originally quoted us! Nice! Been really happy with this mechanic, and the shop personnel in general.

Scott Strong

★★★★★

9 years ago

I've brought my car into rays's garage for years and I have received the best service that I've had with a mechanic ever! They are fair with their pricing and they do great work. They always have worked with me whether it's my schedule or pricing. I've recommended them to everyone I know and everyone that has tried them out has found that they provide incredible service, quality of work, and honesty. My car runs great and it's because of Ray's Garage. Seriously guys go there and you will not be disappointed I promise.

Tyler Allen

★★★★★

5 years ago

We have used them a few times now both for my wife's car and now my daughter's car. Each time they were very open about what work can and should be done, the minimum needed to get it into running condition, and the estimated costs for each. They try hard to find the best prices on parts and do their best to get it done quickly. I've really appreciated their open communication and candid feedback during the process. I would definitely recommend Ray's Garage to anyone looking for a reliable, honest, and fairly priced auto shop.

Demi Petersen

★★★★★

8 months ago

Great experience as always!! Been coming to this location for years and will continue to do so because of their honesty, great service and fair pricing. Highly recommend!

Hayden Johnson

★★★★★

2 years ago

Rays is the best auto shop I've ever used hands down. Extremely fair pricing. If you're looking to fix your car, but can't pay an arm and a leg to predatory auto shops, call rays and they'll beat the competitors price. Rays also does a great job of working with their customers to get your car fixed. They'll use customer supplied parts (no warranty on this type of work of course), incase you can source parts for cheaper. Their staff are all extremely kind and patient. They've done a ton of work on my old audi, and they take great care of me.

Jacque Tietjen

★★★★★

Edited 7 months ago

Surprised I haven't already previously reviewed this shop considering I've been going to them for years, so here it is! They always take such good care of me. I've always felt that they were really honest with me about what actually needed to get done each time. Thank you guys for all your hard work! My husband and I are definitely loyal to your shop, we don't go anywhere else.

Hunter Taylor

★★★★★

a year ago

Absolutely amazing and honest work every time I go in for a service. I can trust them to do their best work at a fair price every time. My most recent visit I got the CVT Transmission fluid changed and the price was fair and my car runs better than it did when I bought it. They truly treat the cars like their own. I would absolutely recommend this shop if you are looking for any type of repair at a great cost!

Seattle Delgado

★★★★★

2 months ago

This mechanic rocks... We've been bringing our Honda Pilot in for years and we wouldn't want to go anywhere else.

MC Outis

★☆☆☆☆

3 years ago

I had them look at my suspension air bags which leak air. I was told one of the fittings was loose and it was tightened back into place and it won’t leak anymore. But it still leaks exactly the same as before I brought it in. Also paid them to clear my dashboard light which reads “service tire monitor system”. Whether that meant either using a computer to bypass the dashboard notification to clear it, or looking into the tires to find the faulty sensor to fix it, that’s what I was paying them to do. They told me it was worked on and the codes were cleared. Of course the dashboard light popped up again the next day when I started up the truck, and still does every day. I called them to get a refund on the “work” that I paid them to do which wasn’t done. Naturally, the receptionist argued with me for over 5 minutes about how it’s a safety hazard to take off the TMS light off permanently, and they can’t do that. They have no reservations about charging my credit card, but hey at least they’re keeping me safe by not fixing what I asked them to. Oh and thanks for the grease stains you left on my ceiling when you took my truck for a drive without asking me. Great work, bravo 👏

Rachel Johnson

★★★★★

8 months ago

Aimee is awesome, so friendly and easy to talk to. Got me scheduled right away and car fixed. They did such a good job in a timely manner. If you need your car fixed go to these guys 😊

Steven Holley

★★★★★

3 months ago

They finished the work right on time for the price they quoted, great job and no problems with the vehicle,Great people to work with.👍

Ben

★☆☆☆☆

2 years ago

I wish there was a 0 star button. Unprofessional, untrustworthy, may as well throw your money in the trash. Without writing a novel of how terrible of an experience I had with Ray’s “service”, I’m now out $7,000 on a car I had inspected there and Ray’s garage has proven to be the most untrustworthy and quite honestly lazy mechanic shop I’ve been to. And looks like I’m not the only one Ray’s has done this to… long story short I took a car to get a pre purchase inspection and was told by a lady at the front desk and the mechanic that did the job that the car was “in great condition, had no serious problems, would just need routine oil changes and it would be a good vehicle to buy” less than 3 WEEKS later engine misfiring and grinding noises when starting up. Took it to another shop who sent pictures of coolant leaking from the engine block with rust all around it that should’ve been caught at time of inspection and informed me there had been fluid leaking into the head gasket for far longer than a few weeks, so bad it now requires a full head gasket or engine swap (estimated $5,000+). Incredibly frustrating to pay someone to inspect a car and provide a diagnosis and to have such an outcome. AND not to mention asking multiple times at time of inspection for some kind of documentation or invoice and they have no record of it. Doubt they even looked at the car at all with how obvious it was leaking. Don’t waste your money with Ray’s Photos provided by a mechanic at a different shop that actually does his job.

Samira Brewer

★☆☆☆☆

8 months ago

I wish I could give this negative stars. DO NOT USE RAYS GARAGE!!! They have worked on multiple vehicles over the last few years. I have receipts for about 15 different things they did. They did shotty work and often had to redo it multiple times. Something always went wrong or broke. I finally got fed up after thousands of dollars and multiple vehicles being out of commission for long periods of time. I got a new reliable mechanic and when he inspected the car, he found even more things that they had done incorrectly. They put parts of the engine back together incorrectly, and used old seals or do not replace the seals when they worked on 1/2 of the engine. It was so dangerous. At one point, my vehicle started spraying gasoline from under the hood and almost blew up with my family in it. I’ve had to pay about $4000 to fix things that Ray’s Garage messed up. I have receipts and pictures. Save yourself time money and hassle. This is a terrible establishment. They have changed their name on Google, but you can look them up on yelp and they have a two star review. My vehicle was a suburban 2015 My second vehicle was a 2003 expedition

Pam Sorensen

★★★★★

8 months ago

We have used Rays for our automotive repairs for years. Have never had anything but expert care and a very comparable cost. John and staff have always went above and beyond to be informative and keep us informed as to any additional charges. I have referred quite a few people to Rays over the years and I know they have always came back and told me thank you. I would never use anyone but Rays! Keep up the good work!

Amanda Sorensen-Anderson

★★★★★

2 months ago

I took my van to Automotive Garage after it starting throwing codes. John was incredibly professional and got ot fixed in a timely manner and a reasonable rate! Aimee at the front desk was very helpful and kept a line of communication open the whole time. I will definitely bring my vehicles back. I highly recommend them!