About Business
Riverside Auto Service and Sales brings expert Car Repair solutions to the local community in Rochester, NY, Rochester. From Auto repair shop, Car dealer to complex Car Repair projects, they maintain high standards of service quality. Local residents in Rochester, NY appreciate their attention to detail, leading to a consistent 5.0/5 rating from 38 reviewers. By focusing on the specific requirements of the Rochester, NY area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Rochester, NY and beyond.
Google Reviews
Lisa Best
★★★★★
a month ago
From the moment I walked in the shop I knew I was going to be in good hands. Francesca, very professional, down to earth and engaging. I felt comfortable leaving my car for repair. Upon meeting Josh I felt like my car is in good hands. Can't wait to see the outcome when it's ready. Thanks so much for making me feel welcome. The level of integrity is amazing.
Victoria Rodríguez
★★★★★
2 months ago
We used our neighborly mechanic for the very 1st time for a van that we have had for years and boy I was so impressed with the work done, the recommendations that came from this garage and the staff were superb. Trusting more my neighborly mechanic then the dealership where i purchased my vehicle. Thank you Riverside!
Alioune Samba
★★★★★
a month ago
No comment, they are the best! I haven't been there for a while because I am on the other side of Rochester, but whenever my car pains, my mind goes to them. I 100% recommend
Krystal W
★★★★★
7 months ago
Went to Riverside Auto through a recommendation on the Greece Neighborhood page and am so glad I did! I’ve only ever used the dealership since buying my Subaru a few years ago and when my check engine light came on this morning I was worried it was going to be a big ticket item at the dealer. I stopped by Riverside Auto instead and within 10 min they checked the car, walked me through what was causing the light to come on and how to prevent it, cleared the code, and made sure everything was all set for state inspection in a couple weeks. I will 100% be using them for any of my car needs going forward. Amazing customer service and knowledgeable about the issue. Thank you so much!
Adam Henne
★★★★★
8 months ago
Brought my car here on a friend’s recommendation and although it was beyond repair, Jake and the crew did a great job working on it and keeping me informed about what was going on. Then they sold me a used car to replace it, for a fair price and an extremely easy process. Since then they’ve really gone above and beyond making sure the car is in good running order without charging me, and answering questions at all hours! What stands out the most for be, aside from the over-the-top work ethic, is the way Jake explains what’s going on with the car and what he’s doing. I’m not much of a mechanic, but I like to know what’s happening and I don’t like being talked down to; Jake hits that sweet spot of being clear and informative without leaving me confused by technical terms. I definitely recommend this shop for repairs and secondhand sales.
Daniel Sharlow
★★★★★
10 months ago
Went here for the first time since it is conveniently located near my house. The owner and wife took time to answer my questions, send multiple quotes and make sure that I was happy as a customer. They completed the project under budget - even doing extra work! Very honest and transparent and don't push extra work on you - exactly what you want from a mechanic. Very happy to find a nice place to go to with nice people that you can trust. Will definitely be a repeat customer! Josh & Francesca took time to answer a lot of questions I had about future work as well and gave great advice. Really appreciate the time and information!!!
Cynthia Bellucco
★★★★★
5 months ago
I am so thankful that I have discovered this shop. Finally a place I can completely trust! Excellent customer service. They are so knowledgeable and so honest snd trustworthy. I will never go anywhere else ever. Such a rare find!!
Chatlene
★★★★★
a year ago
If I'm being Honest Josh & Francesca are by far the perfect Team and always super friendly and get the job done 💯 right!!! I can promise my husband & I will never go anywhere else . I'm so happy that we were lucky enough to come across them! I would definitely recommend for all work on yr vehicles. They also have one of the nicest & cleanest set ups for their customers to sit and wait and offer drinks & snacks & if yr lucky enough to be greeted by their fur baby OLIVIA ( doggy 😉)
Tanner Amsler
★★★★★
a year ago
I’ve been bringing my car here for years, and I can't recommend them enough! They’re always professional, friendly, and incredibly knowledgeable. They consistently go above and beyond to ensure your concerns are addressed and your car is perfect. If you're looking for a reliable and honest shop, look no further.
Nicholas Brown
★★★★★
a year ago
We're new to the area, drove across the country and we needed oil changes, brought the truck and Outback to Riverside out of convenience and the reviews. Had us in and out fast, with a recommendation for some maintenance on the Outback. Asked for a quote via voicemail and after an hour and a few texts back and forth I had a quote (way lower than expected) and an appointment for new front ball joints and an engine mount. Dropped the car off in the morning and had it back by early afternoon day of service. One extra part needed replacing but, Josh was upfront in the quoting process that this may happen with engine mounts so it was expected. It was still an extremely reasonable price and the Outback runs better than it ever has since we bought it. Francesca is super nice too! She even recommended what to order at the diner one block over while we waited. While you don't really ever want to deal with a mechanic, Riverside is doing it right. They're reasonable, thorough, knowledgeable, and above all, honest. Can't recommend them enough.
Daniel Fratianni
★★★★★
4 months ago
Great communication. Helped get my old car back on the road timely with fair pricing.
Jovi Atwar
★★★★★
a year ago
Josh did a great job on my exhaust, he was able to diagnose the issue and replace it very quickly. My cars quieter than it’s ever been for a great price. Him and his wife Francesca are good people.
Austin Pelletier
★★★★★
a year ago
This place is phenomenal!!! Owners are knowledgeable and easy to talk to. Generally able to get my vehicles in within a week from when I call to book an appointment. Service is always completed within their estimated window. Will never take my vehicles anywhere else!!
Linda Connolly
★★★★★
3 months ago
Had a battery install..called and they got me in immediately and was very fairly priced.
Jose Peo
★★★★★
a year ago
These guys have come thru time and time again for me. We bring all of our company trucks to them and they just figure it out in a timely manner whatever the issue is. Trusting a mechanic shop these days is tough, given the low quality of service and pushing you towards higher end services, but these guys have always been open and honest with issues we may see in our trucks, and whether or not they need replacing now or to watch for issues in the future, saving us both money and time. Also their oil changes are lower priced than other service stations, which is a Godsend these days where everything costs and arm and a leg.
Brandon
★★★★★
a year ago
This is now my second time going here and the experience has been amazing both times. The whole staff is polite and friendly and very reasonable. Francesca and Josh are amazing and this is my new go to mechanic shop. 100% recommend.
J Kelly
★★★★★
2 years ago
Hands down the best car shop I've ever been too. I couldn't say enough great things about Riverside Auto Service. Super friendly, trustworthy and they know what they're doing. I don't usually write reviews but after getting my vehicle worked on here, I just had to. Highly recommended.
Benny Merrill
★★★★★
7 months ago
My caliper fell off on my way home from work and couldn’t make it home called riverside auto and the owner was more than happy to help 100% would recommend to anyone in need of a shop. Had it back on and good to go in no time at all
J T
★★★★★
Edited 9 months ago
1 Year Update: Just picked up my 2012 Audi TTS from getting a timing belt job and synthetic oil change. First time I've ever paid less than I was quoted! They did a fantastic job, kept my car safe, and turned it around in under a day. Insanely great work. --- I haven't really needed an autoshop until recently. So far Riverside has serviced my Outback's clutch, struts, brakes, and more. They've always been extremely professional, courteous, and punctual. I have never needed to follow up with a repair or had any issues post-repair/replacement. I wouldn't bring my cars anywhere else. Don't forget to pet the dog.
G W
★★★★★
a year ago
I wish I could give more than 5 stars for Riverside. They are the best! I am so happy I found this service shop. As a female sometimes I have came across car shops that try to charge me outrageous prices because I do not know much about cars. This auto shop does not do this. My Ford is a very happy customer lol. Bring your car here for repair you will not be disappointed with their service :)
