Roy's Repair

Taylor Bamber

★★☆☆☆

13 years ago

Worst customer service I have encountered. Called for a quote 2 weeks ago, left a message. Finally get a call back only to be berated on the phone by a mean old women that could not give me a quote or time frame. NO THANKS!

Rick Dow

★★★★★

9 years ago

Lewis is the best. I've had my bikes serviced there for years. Great mechanic and tuner and honest as the day is long.

Paul DeGeest

★★★☆☆

4 years ago

People are really nice, but they can't get my debit card to work in their own ATM. Reset PIN, new debit card, still won't work. Maybe time for a new bank.

BjørnVincent

★★★★★

10 years ago

Small shop. If you know what's wrong and bring in the part...it's a great way to go. If you just bring in the bike they get busy and can take a long time. Learn your bike and do some of the work!

Robert Ritchie

★★★★★

7 years ago

Even during busy times, the shop works well with deadlines. Excellent repair service and when something was wrong with the repair, they fixed it immediately for free. This is the only bike shop I'll be going to in minneapolis

James “jimmyjames” McNamara

★★★★★

6 years ago

Great service. Did an awesome job. I will go no where else from now on.

Justin Zollar

★☆☆☆☆

10 years ago

Worst experience ever. I was told that my bike (replacing shifter and checking the back break) would be repaired in "about one week". It's now week two, and the shifter hasn't even been ordered yet. I called and asked or an update, and an older woman answered the phone and was screaming at me for wanting to just pick up my bike without the repair being done. She also told me she wishes clients went to other shops. Whatever you do, do not even consider googling this place. Absolute worst company I've ever dealt with. Especially Barb, the grouchy old lady who doesn't know anything about the business and should never be allowed to use a phone.

Meagan Shegstad

★★★★★

8 years ago

Lewis is the bike MASTER. Literally the Mr. Miyagi of bikes. You can literally drop off your bike, say nothing about what you want done and he will know what to do to not only fix but improve your bike. During the busy season, yes if you drop off your bike expecting immediate results keep in mind its a busy season and depending on the help you have it can take a bit which, if you wait till last minute to get serviced in the spring to go riding you should expect that. Bike work isn't like going through the McDonalds drive through, Lewis has a gift for attention to detail that you wont find at other shops, you just wont...He can not only fix but make your bike ride better for you which is also something other shops don't provide. Respect the bike, respect the mechanic..FYI for noobies.. A great way to have your bike serviced is in the winter so you are ready for the spring rather than waiting last minute. I have stopped by in an emergency and he is very helpful and kind. The shop is full of history, Lewis has great stories and has accomplished great things.. Ask him about Laguna Seca..or the best places to ride.. or World Championship Races he has attended and participated in...

Josiah Lemanski

★★★★★

5 years ago

Brought my motorcycle in for a flat tire and they got it in same day. Super knowledgeable and kind, felt very confident leaving my bike there. They’ve got a repeat customer!!

. Dan

★☆☆☆☆

9 years ago

Complete waste of 4 months time and $150.00. Since Roy has years of experience I assumed he would be able to repair the carbs on my 1983 KZ440. The bike was running and ride-able when I brought it to him in May 2016. It just had a 'stumble' to it and took forever to warm up. It was as if the bike went into a black-hole: Roy was never proactive in communication. I had to call and/or stop by many times before I could get any answers from him. He initially charged $150.00 for a 'complete evaluation with recommendations' which was littered with useless information such as 'carbs need work' and 'strange noise from the rear'. Nothing specific and no detailed repair estimate was given. I stuck with him thinking that he was difficult to work with but would know his stuff. By July nothing had been done other than the carbs were removed from the bike. By August the carbs had been cleaned and 'tuned up' and back on the bike but it was a very small improvement: still having issues. I was brushed off, ignored and to a some degree berated too many times at that point. He then told me "we can fix it for $600" but still wouldn't tell me exactly what was wrong. When I questioned him on it and said I wasn't going to pay that we came to an agreement that he would put the bike back together and charge only the $150 initial fee. I bought this bike in May for my son who's in college out of state and he and I were going to ride around Minneapolis together during the summer. That plan was nearly squashed by Roy but I bought a second bike for my son in June to ride while the KZ440 was stuck in "Roy's Tar Pit". End of story: I sold the KZ440 to a 20 yo college student friend of my son who was able to take the carbs apart himself and make the repair, which was only an issue with the choke. A kid with no motorcycle repair experience was able to do what Roy couldn't. Don't waste your time with this shop. And Roy really should seriously consider retiring and stop with the non-existent customer service. I have the feeling he gets a kick out of messing with people. Or just doesn't care. I would give a zero stars for the rating but the "Post" bottom for this isn't enabled unless at least 1 star is selected. This shop deserves negative stars.

Eric Foss

★★★★★

4 years ago

The bottom line is, these guys really care, and they're never looking to upsell you. I was pleasantly surprised when they reached out a week after the work was done just to how everything is running. Like any good (in demand shop) temper turn time expectations during peak season. That said, they're still quite fast so long as parts are available. Will 100% be going back!!!

Miss A

★★★★★

3 years ago

Roy has a beautiful collection of vintage bikes and at least 4 stands to work on yours. He does quality workmanship and very reasonable prices. He did my 2002 katana tires replacement, cleaned the hubs, and balanced.

Nick Bauman

★★★★☆

10 years ago

Excellent work. However they're swamped in the summer and it can be almost impossible get an appointment. Sometimes it can take a month or more to get your bike back but the work is solid. I had a bike that had its entire front end redone (hit a 9-point buck at 50 mph) several years ago. Ran beautifully ever since.

Brian Nelson

★★★★★

5 years ago

I took my Ducati to Roy’s for some simple work after I hadn’t ridden in almost two years. They did excellent work and pointed out things I wouldn’t have thought to check (such as draining the old fuel from the tank and replacing it). Without me asking (and without charge) they also washed it and filled the tires. I would definitely recommend them.

Patrick Maloney

★★★★★

7 years ago

Roy did a great job turning this previously neglected and abused project bike into a joy to ride. Excellent carb work!

Brian Doyle

★★★★★

4 months ago

Blown away by the customer service here. Stan helped me out the same day and was fair and easy to work with. I really appreciate your help!!!!!

Ness Carda

★★★★★

7 months ago

Cannot recommend this place enough! Communication was great, very considerate. Service was great and they walked me through everything that was done on the bike. Best motorcycle mechanic in the twin cities and they’ll give you a great price too.