Ruben's Auto Repair LLC

Robert Hughes

★★★★★

3 months ago

I brought my own parts in. They were very polite and worked with my terrible schedule, one weird thing is they charge a different labor rate for bringing in your own parts. I guess they mark up their parts a little bit to keep their doors open. My parking brake wasn't working very well so I had them change the shoes. When I picked it up it was "better" but it was late and after a week or so they said I could bring it back to adjust. Compared to some of the "mechanics" I have dealt with these guys were a pleasure. Easy communication, straight up pricing. A little high but everything is crazy nowadays. Maybe I have just been out of the loop for a while on what shops charge. At any rate the fact that they are available and do text messages is wonderful. The fact that they respond quickly is phenomenal. Id use these guys again in a second and you should too. Granted it was my first experience with them but I can understand why they have positive reviews. I appreciate you guys keep up the good communication and quality work. My only complaint is their parking lot. It kinda sucks. It's full of old cars. Maybe they are being worked on but you guys need a bigger lot. Thanks again.

Eric Evans

★★★★★

10 months ago

I am so unbelievably thankful for Ruben and his team. I had a major breakdown on a 16 hour road trip, and happened to stumble across Ruben's shop on Google, where I limped my Jeep into his lot. Even though I have a very custom 4x4, Ruben immediately hopped in and went on a test drive with me, and then spent the rest of his day prioritizing an urgent repair to get me at least capable of getting the vehicle back home. Really enjoyed getting to know him and the team, and again, very thankful for their attitudes and willingness to help. I'd highly recommend this team to anyone in the area, and will forever be grateful to these really good people.

Theresa Abend

★★★★★

6 months ago

One of the best places I've ever had Auto work done. Ruben and his staff were the nicest people. Especially Katie in the office treated me with such kindness! He is my place to go

G S

★★★★★

8 months ago

Reuben’s Auto in Idaho Falls truly went above and beyond when my transmission failed—literally right in front of their shop. The team treated what could have been a stressful situation with *incredible professionalism and care*. They not only handled my transmission repair quickly and efficiently, but they also provided a rental vehicle at no extra cost, making sure I could get around while my car was in the shop. The staff was knowledgeable, friendly, and genuinely seemed to care about getting me back on the road safely and as soon as possible. Their commitment to excellent customer service and high-quality, honest work is clear—traits that others in Idaho Falls have noted as well. I highly recommend Reuben’s Auto to anyone in need of automotive repairs or in a tight spot; they’re a team you can trust.

Hannah Whatley

★★★★★

7 months ago

Ruben and his team were incredibly helpful and kind. They really went above and beyond to help me! I’ve taken my car to two other shops before coming here and Ruben was the only one to give it to me straight. The other shops wanted me to spend hundreds in tests and go in circles, but Ruben was honest about what would be the best course of action. Thank you!

Rylee Rumsey

★★★★★

2 months ago

Great service they gave me rides to my house after I dropped off my car and then they brought me to my car plus you work with the owner so you know your not getting ripped off the cost per hour is a lil bit more than other shops but for the correct work and customer service its worth it.

Deseray Burtenshaw

★★★★★

a year ago

Best rates along with honest, trustworthy, helpful, dependable, and genuine owner/staff. They are experienced, Professional, & legit! Don't hesitate to switch or worry with these guys when shopping around. There is so many other mechanics who over charge and are shady or screw you over but Rubens auto is not one of them because they have good morals.... Just make sure as a customer that you don't take them for granted, or screw them; show/prove it back to them with honest appreciation and respect.

Jack Britt

★★★★★

a year ago

I recently had the pleasure of taking my car to Ruben's Auto Repair, and I can't recommend them enough. From the moment I walked in, it was clear that this is a place where the customer truly comes first. The staff greeted me warmly and took the time to listen to my concerns. What really stood out to me was how ethically they conduct their business. It's rare to find an auto repair shop where you feel like your best interests are genuinely at the forefront of every decision they make. The team at Ruben's doesn't just fix your car—they educate you on the process, ensuring you understand exactly what needs to be done and why. There was no pressure to add on unnecessary services; instead, they focused on what was truly needed to keep my vehicle running safely and efficiently. Their honesty and transparency are refreshing and set them apart in an industry where those qualities can sometimes be hard to find. If you're looking for a reliable, trustworthy, and customer-focused auto repair shop, Ruben's Auto Repair should be your go-to. They treat their clients with the utmost respect and go above and beyond to ensure you're satisfied with their work. It's rare to find a place where you leave feeling confident that your car is in the best hands, but Ruben's Auto Repair is exactly that kind of place.

Schuylar Murdaugh

★★★★★

a year ago

Ruben and his team are absolutely amazing! They were able to get my car in and tell me what was going on the same day and even got me into a loaner car while mine was being fixed! I am so happy with the service and honesty this shop has offered me🙏 this will definitely be my regular mechanic in Idaho falls from here on out!

Rusty G

★★★★★

a year ago

I had a nightmare scenario where my truck broke down on my way up to moving to another state. Luckily I was driving to vehicles so my other driver just hopped in with me and we finished the trip. But we had to get the truck towed somewhere and Ruben's ended up being the only place that could get me a decent deal on an engine replacement. What a nightmare to have to find a new engine and a shop to do the work when I don't even live in the town. Luckily Rubens was extremely good at communicating and found me a great deal on a refurbished engine and did a good job installing it. Well so far it seems! Fingers crossed but it seems like they gave me a good engine that will last a while! Either way the work looks good, and their office was extremely good about communicating with me from the distance and coordinating about storing the truck and getting it picked up by my family. Thank you so much ruben's! Appreciate everyone there!

Ysabel Reyes

★★★★★

a year ago

Ruben and his family are the nicest people to work with. They were very transparent with me about the whole process. They were so flexible and willing to work with me and my situation. I’m truly grateful to them for helping me out! They did amazing work on my car and took time to make sure it was done correctly.

Dan Atkinson

★★★★★

a year ago

It’s hard to find a good mechanic that you can trust. Between our cars and the teens’ cars, we’ve gone to Ruben more than we would like to, but such is life. He has always done excellent work for us. He does thorough diagnostics and always tells us straight up what’s wrong and what it will take to fix it. His prices are always fair. On more than one occasion he’s spotted a ticking time bomb problem and gotten ahead of it before it was a catastrophe. On top of that he and his staff are the kindest people in the world. Taking your car to these folks is like having a trusted friend who is really good with cars. I can’t recommend this shop enough.

Arlene Britt

★★★★★

a year ago

I cannot say enough good things about Ruben and his team at this automechanic shop. I have been to their shop twice now, once for repairs on my own vehicle and once to have a potential used vehicle purchase inspected. Both times, Ruben went above and beyond to ensure that I was taken care of and that my vehicle was safe to drive. Ruben is not only incredibly skilled at what he does, but he is also honest and transparent. He took the time to explain the issues with my car and what needed to be done to fix them, without trying to upsell me on unnecessary services. His attention to detail and commitment to quality work is truly commendable. Katie, the office manager, also deserves a special mention. She is always friendly, professional, and goes out of her way to make sure that customers are comfortable and well-informed. It's clear that customer satisfaction is a top priority for both Ruben and Katie. Overall, I highly recommend this automechanic shop to anyone in need of reliable and trustworthy service. Ruben and his team are the real deal, and I will definitely be returning for any future automotive needs. Thank you for everything, Ruben and Katie!

Amanda Sellers

★★★★★

a year ago

Ruben’s quick and professional experience got my family back on the road same day when our family vehicle gave us trouble 1,400 miles from home. A genuine, honest and knowledgeable mechanic. Working with him and each person in his shop was a blessing, and worth every single penny.

Sandra Koss

★★★★★

a year ago

The blower motor and A/C suffered a major issue while travelling (thankfully we had already planned to stay overnight in Idaho Falls). Upon arrival at our hotel, we called Ruben’s and explained the problem. They asked us to bring our truck over asap. By 9:15 am the next morning, they called with the news it’s all ready to go! At a very affordable price. Great family owned business! Nice people and honest. Fabulous! Oh, did I mention they dropped us off at our hotel AND picked us up in the morning?! Who does that? Ruben’s Auto! Thank you Ruben and Katie!

Anthony A

★★★★★

2 years ago

My brakes went out on my way to work one morning. Almost had to call off. But lucky day when called Ruben auto repair LLC for a tow service, they were there within twenty minutes. They took me directly to there auto repair shop, right to the lift. They lifted my vehicle then showed me that my brake line blew. I pick my vehicle later. They gave me a ride to work. How nice and sweet! I didn't have to take another day off after all. They called me later told me they repaired my brake line problem and that I was good to go. This repair keeps getting better. Topping it off there price was excellent. They had to repair and replace two brake line sections. Picked up my vehicle after work. Thanks for all the help Last Chance! I've already told my friends at work how nice your team is.

Giuliana Morelli

★★★★★

4 years ago

Ruben, Sue and their team have literally saved our lives!! We were on vacation in Yellowstone Park when our vehicle started to malfunction. It was exasperating to see that no mechanic made the space to help us with our problem. Upon calling Ruben's shop, Sue lovingly understood our situation and made some space to see our car the same day. By the next day we had our car fixed ready to return to our home, 900 miles away. Ruben did an excellent job!! And beyond the professionalism, I want to highlight the honesty, empathy and humane treat we received. I 100% recommend this place!!