Reviews
Corrye Vaughan
★★★★★ 9 months ago
joey rokusek
Very happy with Serenity services.
★★★★★ 5 years ago
Jenn Kruswicki
Very bad customer service!!! Save your money!
★★★★★ 8 years ago
Kelsey O'Neill
I often questioned their treatment of their animals.
★★★★★ Edited 8 years ago
Brett Brokaw
Could not be happier with Thom. Always friendly, professional and on time.
★★★★★ 5 years ago
Alan Beck
Knowledgeable employees and great service - always stopping by. Excellent long term pricing .
★★★★★ 7 years ago
Kevin Dehler
Wouldn't sell me one piece of glass and they cut n sell custom glass. Sales rep was a jerk my order must have not been worth there time
★★★★★ 6 years ago
Diane Bilger
Absolute worse fish tank services! Multiple calls made to rectify issues - we were told a new tank was required - filthy tank issues remained. Canceled service; customer support never returned my call request.
★★★★★ 3 years ago
Carolyn Dornisch
Serenity has been a great partnership and takes fantastic care of our animals and us. Highly recommend this service.
★★★★★ 5 years ago
Cornerstone Dental
Our patients & staff love our tank. We also love Jenni! She is so great with the fish. Definitely recommend her.
★★★★★ 5 years ago
Cheri Mergner
My experience with Serenity has been awesome! The service has been great "above and beyond the call of duty"...I can't say enough good things about this company. Thank you so very much sums it up in 5 words.
★★★★★ 5 years ago
Crystal Zimmerman
awful costumer service! our regular service person came one day, said he was quitting and wouldn't be back. It was a couple of months before we saw somebody else. The new person drove from out of state, and the company didn't even tell him we had a bird aviary, so he only brought things for the aquarium. Our aviary and aquarium are never serviced when they are supposed to be, and they never bring all the supplies needed. We have to call several times to get more bird and fish food. Most often than not, they do not answer, and it takes days and sometimes weeks to get a returned call. I would not recommend this company to anybody.
★★★★★ 8 years ago
Sarah Schliem
So very happy we made the switch to Serenity Aviary. Everything is absolutely beautiful. It's an incredible difference from what we had before. Staff and residents are thrilled. Sam did a great job with setup!
★★★★★ 3 years ago
Mary Schneider
This is Linda Ferguson. I am the Chaplain at Christian Care Assisted Living
Christian Care is blessed to have Serenity Aquarium and Aviary Services and Chris Carpenter as the Aviary and Aquarium Technician for our facility. Chris is very thorough in cleaning and maintaining both the Aviary and Aquarium. He has an excellent knowledge of both fish and birds; prior to the Covid situation, Christ was very engaging with residents and staff as they watched him do his job. He answered questions in a kind and interesting way. He is very accommodating to our needs for these animals which the resident love. Chris is the best technician we have ever had, and we are grateful for his help and knowledge.
Linda Ferguson
December 16, 2020
★★★★★ 5 years ago
R
Serenity is a wonderful company to get your birds and fish from. When our company decided to go with Serenity to rebuild our bird avairy, it was one of the best decisions we made. Moving forward we would definitely recommend Serenity aquarium to our partners and people in the community.
★★★★★ 5 years ago
Connie Bonner
Our residents and staff at Nature Trail have enjoyed our bird aviary. Serenity was very helpful in assisting us with finding the right aviary and birds for our location. Every afternoon listening to them chirp and play is a way for us to bring some outdoor happiness to our residents. I would highly recommend them.
★★★★★ 5 years ago
Michelle Robertson
I have worked with Dave and his team for many years throughout several facilities. We have purchased custom fish tanks and aviaries. The staff providing regular servicing are friendly and prompt. The team has always been quick to respond to questions and needs. Each team member has gone out of their way (ie. presentations to staff and residents, special small animal visits).
★★★★★ 5 years ago
Danielle DePas
i have worked with Serenity and with Critter Dave first when he was a Service Rep. and then in sales. He brought ducklings to our facility for the residents. We have always had great service from him and quick responses to our questions. I would recommend Serenity to anyone looking to add an aquarium or aviary. He does beautiful work!
★★★★★ 5 years ago
Danielle
Birds were placed in a hight traffic area where light needed to be left on 24'7 for safety and cleaning not allowing proper rest for birds WATER EMPTY FOR DAYS and many birds died due to neglect in
nursing facility here.
★★★★★ a month ago
Cydney Saltzman
I went to visit my grandma at her nursing home the oaks at west Cobb and saw the finch enclosure. The birds were in such bad shape and their nails were so long they couldn’t even properly stand. It was so saddening to see them in this condition. I saw the business card in the cage and reached out to the company caretaker and she told me she would come in 2 weeks. I told her that’s totally inappropriate because the birds condition warranted a visit ASAP to cut their nails and clean their space and fill their water. The rep told me the contract is 12 weeks so to go early she will charge the nursing home a fee and she said the nursing home is not allowed to handle the birds or deal with the sanctuary or they will be sued for a breach of contract. Serenity also put a 24/7 spot light on the birds which is terrible for their health, as birds need it to be dark to sleep. It was honestly terrible.
★★★★★ 7 months ago
