Serra Saginaw Body Shop

Al Bundy

★★★★★

3 years ago

Got an estimate on the damage to my vehicle in about 15 minutes and set up repairs in 3 weeks. Was told by another dealership it would be 6-8 weeks. Service person was friendly and answered all my questions.

Jennifer

★★★★★

a year ago

Went in for an estimate for an estimate for front end damage and dropped my car off as few days later then I got my car back in 7 day's looking brand new with No issues at all 👍😀 Thank you to Corey Strong and his team for getting the job done and me back on the road ❤️

Ryan Lee

★★★★★

a year ago

Brian needs a raise he took care of a the issues that comes up being in customer service for 25 years he is someone you need to keep around and he needs a bonus he is the reason I will buy my future vehicles from your dealership and I've got a few already! A+

Katelyn Goodrich

★★★★★

a year ago

10/10! Couldn’t have asked for a better experience! Thank you Cory for keeping us updated thought out the entire repair. Highly recommend there services.

Madison Weihl

★★★★★

2 years ago

Unlike my insurance company, the body shop has great communication and made sure I always knew what what going on. Lois was my main contact person and she was exceptional!!

Kayla Booms

★★★★★

3 years ago

We had a wonderful experience with everyone here! Marcos especially exceeded our expectations with everything. The service on our vehicle was phenomenal, everything was fixed in a timely manner, and they even had the inside/outside of our vehicle cleaned before it was returned to us. Thank you all very much!

Jessie Covert

★☆☆☆☆

2 years ago

I had the worst experience here. Took my vehicle in for hail damage, was told originally 2 weeks to be fixed which the date changed 4 times. Now after 8 weeks of waiting, I go to pick it up and there is still noticeable damage that was not fixed including dents and scratches and a terrible paint job with debris stuck in the roof. Told staff and they stated there was nothing they could do until manager comes back in almost a week. Tried to speak with someone higher and was sent to voice-mail. Had multiple promises not kept and parts ordered wrong multiple occasions with still damage present.

Robert Mazzola

★☆☆☆☆

2 years ago

Said they would fill my tank up after working on it and left me on bone dry E. Took 77 days to fix my car while letting the dealership they were getting parts from have a part not get ordered for 2 weeks and no one knew. So they weren't staying informed and communicating to make sure the Honda dealership had all parts ordered still and coming. A part arrived broken and they had to reorder it but nothing was do about it. When they first got my vehicle they ordered the estimated parts needed and while some of those parts were on backorderd they let my car wait. Then finally when those parts came they opened up my car and found out they needed more parts in which most of those parts ended up being backordered or no ETA on the parts. Terrible experience. Would never recommend going here. They wouldn't even wave my deductible even though the entire job they did repairing was a $9,000 cost. No loaner car offered at any point and I asked several times. We paid over $3,000 ourselves in rental car fees and deductible.

Kurt Ferry

★★★★★

a year ago

Over all very happy with Serra Body shop.First of all my truck came back to me in perfect condition inside and out. The repairs were done very professionally and the service was awesome with regular updates on progress. Highly recommend them.

Greg Rabidoux

★★★★★

4 months ago

I could not be happier with everything they did not just to get my car back on the road as soon as possible but also made sure the insurance company was quick with the claim.

Rich Schubert

★★★★★

a year ago

Lois in the body shop kept me updated throughout my entire repair. She was always courteous and professional. The guys who repaired my truck made it look brand new. I would definitely use then again if I ever need any body repairs done. Thank you.

John Rychwa

★★★★★

a year ago

Communication and promptness was excellent, moreover; the front end repair outcome looks great. It came back better than I left it. Serra went the extra mile and cleaned it inside & out. Branden in Serra Toyota sales leadership and Corey in the body shop made this an exceptional experience. The only regret, I didn’t purchase the vehicle from Serra. I purchased it in Bay City at Labadie, which was serendipitous. … the vehicle is a first year new model, very hard to get at the time, first in the area. Heaven forbid you choose Labadie. They are a mess, it was a complete FAIL from sale to service. Polar opposite of what I experienced at Serra. Choose Serra!

Jeff Minnis

★★★★★

3 months ago

Working with Cody was great. Our Tahoe looked like it was brand new after the accident.

Anthony Vitti

★★★★★

2 months ago

I’m always super happy with the service I receive at Serra Chevrolet! Their service staff consistently meet or exceed my expectations, especially Corey and Melissa!

Todd Rozema

★★★★★

4 months ago

Cory was very helpful for us in the repair of our vehicle after an accident. He communicated well and was very transparent about what they would be doing and what the insurance company was doing. The bodywork and mechanics look and work good. I am very happy with the service I received at Serra of Saginaw

B

★★★★★

4 months ago

I worked with Cory with damage that was on my '23 truck. I was greeted eith a courteous and friendly smile. Was easy to work with, very professional, and very service focused. THAT is what brings customers back. The work that was done was showroom perfect. Hands down I would bring my vehicle there for repair. Great job to the whole team! Thank you

Billie Ayala

★★★★★

3 weeks ago

I worked with Jenn and Cory after an accident and it was wonderful! The customer service was great and Cory updated me every step and told me what to expect from the beginning. My vehicle looks great and they went above and beyond during my repair!